Bubbleology

Absolutely awful experience at Bubbleology. The staff were rude, disinterested, and seemed completely untrained. I waited far too long for a simple order while employees stood around chatting and ignoring customers. When I finally got my drink, it was wrong—and when I pointed it out, I was met with attitude rather than an apology or offer to fix it. Zero professionalism, zero effort. This was my first visit and definitely my last. Avoid this place if you value your time and basic courtesy.

Wildly filthy every time we go near to it. Just bought two drinks and it’s covered in filth. I have literally no idea what the person serving was asking me…his English was just so bad that it was impossible to work out. None of us could. They had three of the 5 tables full of little balaclava wearing boys - none of them customers, so everyone just has to queue up and go away as the puny staff were so weak they wouldn’t move anyone on. Pathetic on all fronts, should be closed down for the filth alone.

Good Place. Very good options on the bubble drinks. Enjoyed every bit of it. Highly recommend. Great customer service too.

I always go to the Westfield, Stratford branch, and get the best service there. Every single member of the staff is very friendly and knows the value of going extra mile for a customer. Special thanks to Ahshan as he makes the best brown sugar bobba tea 🙂

Absolutely love Bubbleology in Stratford! The bubble teas are always fresh, flavorful, and perfectly sweet. The staff are friendly and quick, and the variety of options means there’s something for everyone. A must visit for any bubble tea lover

My favourite drink here has to be the Pomegranate and Lychee fizz. This is the only branch that actually makes it properly, and it is so unbelievably refreshing! Other branches have disappointed me so I choose not to get this drink other than here now. It’s always like the first time, and never lets me down 👌🏽👌🏽👌🏽

Visited Stratford Shopping place where this place is situated. The drink was good, but the Tapioca bubble is not a good idea. That's a personal choice. I have a question all the places there insist on card payment, but as a tourist doesn't have a card, does that mean one needs to starve. The person serving on the counter was kind enough to buy a drink for my daughter, but the question still remains unanswered.

First time I had boba tea was in China town and I didn’t like it much. Decided to try it again at Bubbleology and asked the person taking the order to recommend, now I find myself going there every time I’m at Westfield. Tried 3 different ones so far, looking forward to some more.

Tucked away spot on the second floor of the mall. Wanted some bubble tea so stopped in. I got their Tiger Tea which is brown sugar with some lavender. I got a large (they offer three sizes I believe). I was a little disappointed. There was very little flavor here and even the brown sugar bubbles had little flavor. It was totally fine and maybe you just need to ask for it with more sweetener but it was just okay in my opinion.

The lychee tea was best followed by the mango tea. I hated the rose milk tea I got. The jelly was rose flavored, the actual drink wasnt. Didn't have much of a tea flavor either. This is a really busy location since it's in a mall. It took awhile to get 4 teas.

I went today with my kids to bubbleology in Westfield Stratford. The guy charged me for 4 drinks instead of 2. The issue is not in that cuz most of us sometimes do mistakes, the main reason I will complain is about the supervisor of the store and her horrible behaviour with the costumers. In the first place I had to wait for her around 35 minutes cuz she wasn't in the store and her stuff didn't knew the password to make a refund. Finally when she appeared she was rude and her attitude was inappropriate, some stuff was making faces including the supervisor. I think her place is in reception so maybe she will learn how to behave with the people instead to be a supervisor in the store. Finally I get the refund after 50 min. Never will buy something from them and I will not advise anyone.

Cute boba shop in Westfield mall! They have wide flavors that range from you're classic milk tea to smoothies like Oreo crush. My personal favorites are rose milk tea, coconut milk tea, and peach & cucumber fruit tea. I normally either take my boba to-go while shopping, or I sit in one of the comfy booths and work on homework while sipping on my tea. Bubbleology is located on the third floor near the end of the mall (by GAP and Adidas) so it is a bit quieter over here and you can concentrate on your work or have a conversation with a friend.

This place is a hole in the wall in the mall. The line was moving fairly slow for the little amount of people there, but the bubble tea choices were so many to choose from! You can customize your drink any way you want which I loved!

Good bubble tea! This is the perfect place for a bubble tea lover to take a break at from all the shopping. The menu is extensive and also includes some quirky drinks. I took the coockies & cream bubble milkshake, do no really recommend unless you want something milshaky. You can customize your drink like in any other good bubble tea places. This place is very popular so be prepared to wait, even thought it is is located in the lesser popular areas of the mall. I had to wait roughly 5 minutes in line and 10 minutes for the drink. There are not really a lot of seats but you can always find somewhere else to sit in the mall. I really like the science theme they have, makes for a really memorable experience.

Shopping during Christmas season is the worst - and everyone knows this. 1. There are a ton of people in the mall 2. You are carrying a winter coat in your arms, on top of random gifts you have already picked up. 3. You're a bit stressed about your list and what to get people and most importantly 4. You know all this crap you're buying is going to get much much cheaper in the next few months.... So when you are sweating profusely in the fully occupied Westfield, arms sore from pushing peo...erm I mean carrying all the presents and your winter gear, and knees buckling from running back and forth on this three story building not including what's on the outside, Bubbleology's existence in a western mall seems like a Christmas miracle. I actually walked there because I wanted to know what the fuss was about with this long lineup and when I discovered it was for bubble tea, I decided against my better judgement and lined up. My better judgement was wrong though - the tapioca here is cooked fresh and just right, and the tea is actually good. It's an assembly line where you pay, the ticket gets passed to the next person, who adds the syrup or powder, the next person adds the tea and the ice and shakes it, and the last person adds the tapioca or other add-ons, pour the drink in the cup and seal it. It's not as fast as it seems though, and I did have to wake about 15 minutes between ordering and actually getting the drink. Price-wise, it's expensive. For a drink you can get for 50 pence in Taiwan, you would have to pay 5 quid for it here. But the options available here are pretty good. Tapioca comes with your drink price (even if you dont want it) and they have coffee jelly, and other flavoured things you can add for 50p more each. They do not have milk green tea, but have frappes and what not. I was impressed.

Can't have a successful shopping day without a bubbleology drink my favourite I really recommend the boba popping balls I find them so cool. Delicious combinations you can try out

Super delicious. Got a large white peach with raspberry popping boba and tapioca and took a stroll with it through the park. The tapioca to liquid ratio was spot on! All the flavours were to die for. I wanna go back and try more combinations!

One of three Bubbleology locations I've been to. Being inside Westfield Stratford, this branch tends to be more busy and crowded than the other ones I've visited. They have cute bubble shaped seating, which have to be my favourite part of this location. The bubbleologists are helpful and friendly. I was a bit reluctant to get a drink from here, considering my first experience at another branch wasn't exactly the best, but it was much better here. They make your drink fast, and the drinks are delicious and bursting with flavour, especially with the large amount of options of flavours and toppings. This is one of two bubble tea shops in Westfield Stratford, and if you're not sure which one to go to: Bubbleology has more fruit flavours, customisability, seating, and friendly staff. T4 is more authentic, has fresher tea, and better tapioca.

I think this is a bit of a fad thing I love the drink think it tastes great but the price is rediculous! Completely over priced and almost not worth it. But if you want to check it out I would recommend the passion fruit with lychee bursting orbs. So delishous and refreshing!

First time I have tried fruit tea from Bubbleology and I was pleasantly surprised. The drink was refreshing and tasty. At the bottom of the tea, you have bubble- enthused flavours to eat. There is a variety of drinks available to meet everyone's tastebuds. I had the mango flavour with original bubbles. Next time, I will change the bubbles to a different flavour.