Jennifer W.
Yelp
1/28/23 (Visit date) I was SO READY to give Buc-EEs a 5 star until I got home & discovered that I was charged for an EXTRA Beaver Nuggets package that I didn't receive or purchase!
It was a destination for me & another friend on this quick travel to Frisco Texas, was so excited & delighted when we finally did. Everything was indeed ideal: customer service (friendliness), impressive restrooms, a great variety of items/products. Pressed for time, didn't have enough to really explore each area, but what I saw (see photos) was like wonderland for tourists & locals alike.
The fueling stations were indeed plentiful. There must've been a good 20 or so lanes, if not more! Lots of parking. The interior is brightly lit, fairly clean & orderly. The entrance to the restrooms were adorned with artwork for sale (tasteful & professionally done, see video I posted).
Such the tourist that I am, picked up a t-shirt, a fridge magnet, and of course, a couple---TWO Beaver Nuggets packages, because my friend said they're really tasty (for the crew).
The cashier lines moved expeditiously & she was really friendly-which distracted me from checking my receipt until I discovered the error when we arrived at my friends' home. "ZJ", the receipt says "Nyah, Jon" charged me a 3rd package. Okay, it's only $4.99, but it's the principle, the error did not receive any acknowledgment or rectification. The phone number provided on the receipt directs me to www.bucees.com, so no live person responds---for a store that's open 24/7, I find that unhelpful. I go to the website, "contact" them & it states to respond to the email that's sent to me. I attempted THREE times (to ensure I input the correct email, NOPE, no response! I checked my email, spam folder, nothing, to this day!! How rude! It is NOT good business practice.
Alright: TLDR: fabulous shopping, great items, friendly service, nice restrooms.
CHECK YOUR RECEIPTS BEFORE LEAVING because the phone number & website is BOGUS. Management should troubleshoot this practice.