Shani S.
Yelp
Ah, Buc-ee's. The holy grail of road trip stops... except when it's not. Went in for the one thing I'll actually eat here --the egg, bacon, and cheese biscuit. Simple enough, right? WRONG. I get to the car, and the biscuit is raw in the middle. Like, did they just forget to cook it? Cool, cool.
So I trudge back inside, find the same guy I bought it from literally three minutes ago, and explain the situation. He scrolls through the around register receipts for my receipt and says he needs to call the manager. Sure, why not? After waiting for what feels like five years, I see the manager slow as molasses making her way over with a facial expression that looks like she is NOT happy to be here. And let me tell you, this lady is thrilled to deal with customers at 8:30 in the morning (which, apparently, is not her vibe since her name tag said she was a night manager). She gets to me and, with all the enthusiasm of a DMV worker, says, "What?"
Umm... excuse me? I'm pretty sure your guy here just radioed you about this, but ok. So, I politely show her and tell her about the raw biscuit, and she rolls her eyes. Yes, you read that right--ROLLED HER EYES. What a delightful human being. She sighs like I'm asking for her firstborn and says, "Ok," before pointing me to the scan for the register.
Now, here's where it gets even more fun. I go to tap pay for my refund, since, ya know, that's how I paid. Nope. "You'll need the physical card," she says. EXCUSE ME? I used tap pay. No physical card in sight. She shrugs, offers no solutions, and I'm left standing there like, "Really?"
At this point, I hit my jerkface limit. I tell her to have the day she deserves and walk out, throwing my biscuit in the trash and with no refund. Honestly, it wasn't about the $5. It was about how EASY it would have been to fix this. A simple "I'm so sorry that happened!" or maybe offering another biscuit? But no. Instead, I got a whole attitude and a lesson in how not to treat customers.
So yeah, Buc-ee's--get it together. Your biscuits shouldn't come with a side of raw dough and raw rudeness. Get that night manager some training on how to deal with customers or get her off her managerial duties.