Jenny P.
Yelp
We made a reservation at 9:30, because that was all that was available. We promptly showed up at 9:30 only be told very rudely that the person before us had arrived late and that "it wasn't his fault." We completely understood that with the dinner rush, not everything goes according to plan; therefore, we waited and were told to wait outside, because the restaurant was small. Another couple arrived after us and were hovering inside the restaurant and they were obviously Italian. After waiting 20 min on the bench outside, I poked my head in to see if there were any tables empty, because we saw people leave. The couple who had arrived after us was sitting down and having their first course/wine even though they clearly had no reservation and had arrived later than us. The server became very angry and kept complaining that "it wasn't his fault." They moved the first couple to a smaller table to accommodate our party of three and throughout the whole dinner, we were thoroughly ignored. We had to ask for menus, for plates, to order, for water, etc. The restaurant's bad service and organization rubbed off on the other customers, who promptly started making disparaging remarks towards us Americans. Too bad we could speak Italian and understood the rude commentary. "Well, at least this is highly rated and the food will be good, so this service and environment will be worth it." False. The food was mediocre and we were extremely disappointed, having looked forward to good food as this place's one saving grace. We tried hard to eat as much as we could stomach but barely finished half of our food. I would never recommend this shoddy establishment. This was our last night in Italy after having studied in Florence for four months and the terrible service, mediocre food, and hostile environment concluded our Italian experience on a hurtful and disillusioning note.