Nadira Y.
Yelp
Worst experience ever!!! What was a late night adventure for me and my husband all the way from Powell turned out to be the worst experience ever at a restaurant due to one worst type of rude human of a cashier. Such a rude person with a bad attitude. Have not even tasted the food yet due to all the hassle and rudeness experienced by the cashier and am writing this review on my way back home now.
We ordered online as I was craving donuts. We got 1 dozen mixed regular and fancy donuts, 1/2 dozen custard packzi, 2 traditional gyros (one with fries and drink), and onion rings. We ordered for 10:15pm pickup. Received the order confirmation via text just fine. Even received the text for pickup order being ready at 10:15pm perfectly fine. I waited in the car when my husband went to pick up the order. By the way, there is no way to customize tip so I tipped 15% on this order (which was the least you could select online).
Husband texts me at 10:25pm that the order is not ready and they want to see the order, because they can't find my order at all. I send him both the order confirmation and order pickup ready messages I received. Disappointed that order is not ready, but understand as restaurant is busy. Husband brings order to car at 10:45pm. I check the order. Out of the dozen donuts, there are only 10. I had ordered 2 glazed and they were out. They also did not give the 1/2 dozen packzis that I spent $15 on, sent husband back in with the receipt! My husband comes back to car because cashier is adamant that he gave them?! This time we take our entire order back inside, since there seems to be some trust issues of the cashier and I also go in myself.
Wow! Greeted by an offensive cashier who thinks it's funny to be messing up orders past 30 minutes of pickup for a customer who tells us "oh, how do I know you haven't eaten them in the car?" The nerve of this guy is next level. I could not take it any more and said it's not really funny when you keep messing up our order several times. Not to mention, not properly counting and shorting us on a full dozen donuts as well! He comes back with no apology and says "oh, I did not notice you had the packzis on the receipt." Is that my fault or problem? Also, how is that possible, when you just told my husband you did place them in the donut box?! He literally just made my husband take our donut box into the shop to count himself. And then, for the cherry on top, starts yelling "I'm human, I'm human and it was a joke." I know how to read jokes and nothing was a joke at this time with two frustrated customers. When we finally reached our limit and mentioned that nothing is funny about the situation and we don't appreciate being treated like we lied about our order, he got all defensive and says "what? You want me to add a free donut?" No, I don't want free things, but some dignity as a customer and the things I actually paid for. He couldn't take that I called him out on his poor attitude and ridiculous behavior and told us we can "walk out" and continually laughed as we walked out with our order, which still had two donuts less, because with the disgusting experience I forgot to ask him to count them this time. I wish I had the energy to ask for a manager, but as a pregnant woman at 11pm, I was done. Good luck to everyone ordering from this location, I will never be back. Service is such a big part of eating out and tonight was ruined. Hope he enjoys the 15% tip, he does not deserve a cent of it. My husband and I have lost our appetite and are still 2 donuts short on our order!
Update: The order did not even have all the correct donuts for the 10/12 we got! Lol. Like I don't know how much worse an experience can get. Ordered 2 vanilla donuts and one was vanilla filled and the other was jelly filled. Btw, it was a terrible vanilla, tasted like the vanilla frosting you buy in stores. Posted a comment on their instagram account about how I ordered last night and received appalling service, and that is no longer there, so must have gotten deleted. Even wrote them a private message and received no reply. Nothing else to say here. Thankfully, Columbus has so many other local donut shops that are amazing and have great customer service!