Kathryn Shanks
Google
I hate leaving critical reviews, but I have had an incredibly negative experience with Buddy Dive and Your Scuba Store. I bought a dive light from Your Scuba Store last week so I could do some night diving while on the island. The light worked at home, and I was careful to set it up correctly, but the moment I took it into the water it failed and would not work at all. The next day I took it to the store to return it, but the employee there was unable to help me and said I needed to go to Buddy Dive the following day so that I could talk with the manager. The next day I went to Buddy Dive, and explained my problem. The manager Lisa was unsympathetic in her tone, and said there was nothing she could do. After pleading for her help, she finally said she would check with the manufacturer to see if other similar problems had been reported. However, as this was Easter weekend, we would have to wait several days until Tuesday when the manufacturer was open again. On Tuesday when I spoke with Lisa again, she said that because the manufacturer had not had any similar issues reported, she could not do anything to help me in any way with the issue.
I know that a store should not necessarily be responsible for anything someone does with a product after they buy it, but this $81 light stopped working within 24 hours of me buying it, and before I even got to use it. And I was careful to put it together correctly, to read all instructions, to treat it with care. I don’t tend to expect a lot from my customer service, but I do expect that when I pay good money for a product, it should work, and if it doesn’t, it should be replaced and an apology or at least empathy from the store.
In addition, the issue should have been addressed much sooner, the first time I brought the light back to the store, less than a day after I bought it, rather than requiring me to come back in, and deal with multiple people before getting no resolution.
Instead, I’m out $81 for light that I can’t use, having spent a significant portion of my time here either dealing with the problem or waiting to find that there is nothing they can do, and feeling as though Buddy Dive has zero care about me as the customer or about the fact that I still don’t have a dive light. Super frustrated and disappointing.