Sue H.
Yelp
Do yourself a favor and drive to another location-it's worth getting a good pizza. I lived in Livonia for 15 years and never once had a bad experience at the Livonia Buddys. Kathy, Matt..managers were all amazing as well as the staff!
I just moved 40 minutes south of Livonia and was thrilled when I saw Buddys open up down here.
Especially during covid, we order more carry out then I chose to admit. We get it often.
I have ordered carry out from Woodhaven five times in five weeks and have had four terrible experiences. The only good experience was when the manager Chris was on top of it-watching my order. Everything from the food, to the employees behavior has been less then undesirable.
This location can not get it together and obviously needs to send most of their younger employees back for training.
5 visits in a month, 4 bad experiences!
Visit #1 Called 20 mins before close. Girl with a name rhyming with 'Harley' tells us they 'put everything away' and aren't taking any orders. I complain and Chris
responded, very kind. Made us a new pizza on our next carry-out visit #2..., it was great!
Visit #3
A few days later I wanted a pizza for a family member visiting. I ordered extra sauce + sauce on the side, I got neither. I called again and 'Lady manager' put in credit for next time-a small pizza. Discouraged but willing to give Woodhaven one more shot at it.
Visit #4
A week later, I was using the credit for the pizza that had no sauce. Got home to find out that this new pizza was burned. The bottom was burned and I had to toss it out. I have NEVER had a pizza burned on the bottom from Buddy's-EVER?
Didn't call...what's the point, it was free.
Visit #5
Giving up on the pizzas, I ordered carry-out Buddy Bread w/pizza sauce & a salad. It's raining outside but I recognized the manager in his rain poncho bringing my food out to my car. He was the manager working (when the young girl told me they weren't taking any orders 20 minutes before close) and I recognized him immediately. He handed me my bags with MARINARA SAUCE sitting on top of the bag that held my PLAIN Buddy Bread!
I did NOT order Buddy Bread without the cheese crumb topping, and I ordered pizza sauce-not marinara sauce.
I truly did not realize this until I got home, even though the sauce looked bright orange, and I should have knew better. It was raining out, and the manager had just handed it to me while getting rained on. He was gone before I even looked at the bag. I trusted his judgment that the sauce would be correct. Wrong!!!
My family does not like Buddy's marinara sauce.
This time after getting four orders in a row that were not correct, I decided to call Buddys yet again to inquire if possibly I made the error in placing the order (I later looked and confirmed that my order did specify pizza sauce.) A young girl with a name rhyming with 'Biz' answered the phone. When I asked her to check to see if my order showed the correct sauce, She replied that I was supposed to have pizza sauce but 'to be honest- most of the employees are just lazy.' and they give out marinara? No idea why this would be such an effort to get some pizza sauce with my order and why would managers allow this type of laziness to occur?
There are a lot of people out there especially now looking for jobs. If these young people are too lazy to dish up some pizza sauce, then I think this establishment has a lot more problems than just the bad service.
It is kind of perplexing that both times the same manager was working, I was told by 2 different young ladies on 2 different days that the young employees didn't want to work?
Is he aware that this is the mentality on his shift?