Northern Virginia
Google
I had high hopes, as it was my first time ever at a Buffalo Wild Wings, but they were instantly dashed when I received my salad.
I ordered the Buffalo Chicken Salad, but requested Ranch instead of Blue Cheese dressing. I asked if it was homemade and the waiter said, it’s prepared at Corporate. So, I was like, ok, it should be good then. My salad arrived about 5 minutes after everyone else food, with the wrong dressing, it was Blue Cheese dressing. Had to send it back for the Ranch. By the time I got the Ranch and could eat, I noticed the white pieces of lettuce were dry/discolored/orange on the edges. The Ranch had a tangy flavor which I dislike. It tasted like store bought. Just to let you know if you like homemade ranch, this isn’t it. Probably one of the worst salad’s I’ve ever gotten in a sit down restaurant. The Buffalo Chicken was the only good part of the salad. The salad was $14.99 so, not worth it.
The waiter, while friendly, wasn’t attentive, he was nowhere to be found on several occasions when we were looking for him. So, the service wasn’t great, no refills on our drinks. I arrived first, got a water, but then the waiter wasn’t around when my other family members arrived and wanted drinks.
My husband ordered the burger/fries, and while the burger was good, he said his fries were cold. His meal and my son’s meal came out first, so why were the fries cold?
To make things worse, when we got the bill, they charged us twice for one salad. When the waiter came back, with the new bill, with the 2nd salad removed, it said, “customer” didn’t like” for why the price of the 2nd salad was removed from the bill. That wasn’t what happened, I received Blue Cheese instead of Ranch (which I ordered Ranch), and that’s why they said, well you returned the salad, I said, “no, I returned the dressing only”. So, on the bill, even though the 2nd salad was removed, the bill showed that the tip was based on the bill that had the two salads.
My husband talked to the manager, but it was a very young manager (maybe inexperienced?), who said, that’s how we do the bill, if you send a dish back. But we didn’t send the dish back, they brought the wrong dressing only, and needed the proper salad dressing.
My recommendation is provide more manager and wait staff training, don’t prepare a salad with non-fresh lettuce. Make sure the fries are hot when you serve a meal and don’t serve stale chips with the Hatch Queso dip and don’t charge a customer twice for one salad. If a bill is changed/corrected, don’t base the tip on the wrong total.
Thank goodness, my husband looked at the bill closely to make sure our bill was correct, because it wasn’t.
I won’t be returning to this specific restaurant, unfortunately.
For those wanting a bar scene, it might be good for that, they have a good drink menu and the bar area has bar height tables.