Angela I.
Yelp
Two bandmates and I stopped in for a quick bite before going to work. We thought this was the place, but we should've gone anywhere else.
Sections of the restaurant were closed, and there was a large group, a baseball team I'd guess, but they were already eating, so we thought that we'd be in and out with not much else going on. NOT!
The waitress was nice enough at first. We even good naturedly laughed at her joke about Mexicans being used to spicy because we asked about spice levels. One of us is half Honduran half white, and I like spicy, but not before a gig. LOL!
Order in and the wait begins. At some point we begin to wonder where our waitress and food were. I mean, at best, it takes 20 minutes to cook wings and our soft drinks had been consumed. We were about to ask for our waitress when the food arrived about 35 minutes later, and it was not good.
Our food had to have been sitting back there for at least 15 minutes. It was cold and my fries looked like the staff had been eating them because maybe they thought it was fair game because it must have sat there so long. All that was left were the smaller crumb-like ones that hardly anyone eats. The food wasn't even brought by our waitress, AB. So we asked for the manager, and that's when AB made her appearance and the manager, Dominic, right behind her. We found out he was the general manager later. We told him what happened, and he said he'd take care of it right away.
Twenty or so minutes later, still no making it right. No apologies, no drink refills, no nothing.
Twent-5 minutes later, he is at the bar, talking to the bartender, and one of our party went to ask what the holdup was. It was getting late and we needed to get to work. I said, "We should just go." Another manger with him said that they were just waiting on fresh fries. Really? That's the excuse after another 25 minutes? After a sec, we told the manager we're leaving, to which he flippantly replied, "Have a nice day."
We left, upset about the whole experience but found a place down the road, Daddy's. A drive through seafood and chicken place. Fast, friendly, and we were able to scarf our food just in time to high tail it to work.
Never again, when we're back in LC for work, will we ever go to Buffalo Wild Wings. From top to bottom, terrible food and and horrible service. One would think at least the GM would care about one of his restaurants. I'd remove the one star I gave them, but it is required in order to leave a review.
Zero stars for BWW, BIG WASTED WAIT!!