Bull Burford

What a great place . Lovely decor and ambiance from as soon as you walk in (you can tell a lot of thought has gone into to it). Sat at the bar and had a beer and a cocktail. Barman Jake was very knowledgeable and excellent creator of off menu cocktails- just ask! Then we had an amazing experience with Jack , Leanne and super chef Ben in Wild. A lovely way to learn about the food you are going to eat , watch it being cooked and savour the end result. Service was brilliant and we were made to feel very special. Great friendly place , will be returning.

I'll start with saying that the property itself, the rooms and the restaurant are all lovely. The food in the Horn restaurant was superb and the service there and in the bar was great. ||However, for the price that you pay, I don't think the service quite meets expectations in other areas. A couple of examples:||1. I called on the Friday, looking to book a room. I was told I'd get a call back later that day because they were really busy. They took the room that we wanted and said it was available, and that they would call back that afternoon to confirm the booking. However, we got no call back and then when I rang again on the Monday, we were told that our first choice room wasn't available, so we booked another. I then looked online straight after the call and the room we wanted was in fact available. ||2. When we arrived we booked a massage for the following day. When double checking the following morning for the timing of the massage, we were told it was in fact booked for the day after, after our stay had ended, at a completely different time to what we had initially booked. ||3. At breakfast, small details are missed or got wrong. Not offered any water, eggs overcooked, service quite slow etc. ||Whilst it's a lovely hotel, and the rooms are great, we were left feeling a little disappointed.

This was a last minute trip to the Cotswolds and we were able to book a room at Bull mid week. We loved it! The room was quirky and extremely comfortable and we had a tour of the incredible artworks which were of particular interest to us. We enjoyed fabulous cocktails in Vincent’s bar followed by pizza. The breakfast was incredible and the service was spot on. We will definitely return as it was a luxurious but relaxed experience.

Myself and my partner went to the “Wild” restaurant, headed by chef Ben Chamberlain. The food was incredible, one of the best meals we have ever had. The flavours that he uses is like nothing we have tried before. Above all, the service was nothing short of exceptional. Leigh Ann and Jake were so attentive and personable. We would go back for the service alone. We also have to give a special shout out to Dora because she was so welcoming and lovely. All the staff were amazing, and the food lived up to expectations. We would highly recommend to anyone thinking about doing this experience. Thank you!

My wife, 2 friends and I stayed a Saturday night at the Bull as part of a weekend in Burford, and we don’t think we’ll be going there again. It charges prices which suggest a luxury boutique hotel, but our experience fell far short of that. ||Both rooms had problems. In the Beam room the carpet had some large stains. The underfloor heating in the bathroom stopped working soon after arrival, and when this was pointed out to staff, it was not fixed. The bathroom was freezing when the guests arrived, because the window was open, and they had to call staff to shut it, because it was stuck. The WC was uncomfortable, because it is close to the window, there is no double glazing, and the underfloor heating was not working. People walk back and forth along the entire length of the bathroom and room, which doesn’t make for a peaceful stay or allow for privacy if the guests leave the curtains open. The Nespresso machine was unusable because it had no container for the water, and staff did not repair or replace it, when this was pointed out to them. The guests were not given a wifi code on arrival, so they had to ask Reception for it. In the Cosy Room there was no place where the guests could hang up clothes (not even hooks on the backs of the doors). The guests’ sleep was badly disrupted by noise from the street between 11 p.m. and midnight, which showed that there was no double glazing. (I rang Reception to complain about the noise.) The curtains let in light through the windows during the night, thus making sleep more difficult. The advertising mentioned “sweeping rooftop views” but there was hardly a view at all. There was only one chair in the room, which made it a difficult place to spend time, but strangely there were 2 wineglasses, with expensive bottles of wine available for sale, which suggested that the management were trying to persuade guests to sit drinking wine in the room. It didn’t make sense.|We did not try the hotel’s dining options because, when we tried to book a table 2 weeks before our visit, no tables were available except in the pizza and ice cream restaurant, and we did not want to eat pizza on the Saturday night. When I explained that we were hotel guests, I was given a vague promise that we “wouldn’t go hungry”, but did not get an idea of when we would be able to eat, so we had dinner at the Baytree Hotel instead, which was excellent. The breakfast was good, and the portions were large.|On 2 different occasions when I rang Reception, there was no answer and I left a voicemail message. On both occasions no-one rang me back, and I had to ring again. In general there was no attention to detail, and this caused a series of problems. ||So none of the 4 of us would recommend anyone else to stay there. The Bull does not provide value for money.

We went to the Bull at Burford for a friend’s 50th Birthday after seeing good reviews online. We booked a private dining room for a large group. When we arrived we were shown to a room at the rear which was nicely decorated but cold. The Sunday roast was priced at £34 pounds so we’re expecting something special. When the food came it was cold. There were various items missing from people’s plates. Even one missing the gravy. A few people in the party were gluten free The waiting staff and kitchen were not sure which items were gluten free. Overall very disappointing and not worth the money.

I am writing to formally raise a complaint regarding a recent visit. Unfortunately, the experience fell significantly below acceptable hospitality standards and was deeply disappointing from start to finish. From the moment we arrived at the restaurant, we felt ignored and unwelcome, with a distinct lack of acknowledgment or engagement from staff. This created an uncomfortable atmosphere that persisted throughout our visit. While I appreciate that busy periods and operational pressures can occur, the behaviour of two specific members of the bar staff was particularly concerning. Their manner was dismissive, unprofessional, and, at times, openly rude. This conduct not only detracted from the overall experience but was entirely inconsistent with the level of service expected of an establishment positioning itself within the hospitality. As this visit was intended to be a professional collaboration, the lack of basic courtesy, attentiveness, and service standards was especially disappointing. I wanted to bring this matter to your attention so it can be reviewed internally and addressed appropriately. I would appreciate acknowledgment of this feedback and clarity on any steps being taken to ensure such an experience is not repeated.

I would just like to say to Hannah and Nicole thank you so much for yesterday when you kindly looked after us for my birthday, following the disaster of a start and trip from hell at another hotel we had booked which was shocking, even though your lovely hotel had no rooms available, you still went out of your way to help, the free drinks and assistance to find us a suitable hotel for the weekend was very much appreciated. We will be making a future booking with you and look forward to staying in the future. Five star compassion ❤️

We had dinner here to thank some relatives for their hospitality. We had been staying just down the road, so it was very easy to get to. However, if you are traveling to Burford just for lunch or dinner, parking in the high Street can be quite a challenge. This is a very cozy establishment that features dining and bar areas and strikes the perfect balance between traditional charm and modern comfort. There is a bit of rustic, a lot of classy, and a general sense of warmth that is amplified by the very welcoming service. The menu is small but mighty and offers the bounty of the season. The vegetarian options are fairly limited, but the gnocchi was extra delicious--rich and creamy with heaps of umami from a variety of mushrooms, it was a hug in a bowl. For dessert, I had the sticky toffee pudding, which was amazing. (I specifically requested a single spoon.) The toffee sauce was the perfect balance of bitter and sweet with a touch of salt, and it hit exactly right. I definitely recommend dining here if you are staying in Burford.

Amazing costumer service , the location is easy and nice ,the hotel room is so clean and tidy ... i love it

We've been doing a trip and we started off in London, in Guildford. It was a 3-starred hotel with great conditions and normal breakfast. We expected this hotel would be much better for the huge price (almost the double of the price) and didn't deliver it... £170 for TILTED FLOOR, POOR ATTEMPT TO BALANCE and horrible beds, come on...a sofa-bed...really...for a pricey hotel?? Poor safety conditions with horrible noise in the background. I honestly would sleep better in a £50 hotel...! The bathroom is mediocre and the water takes a while to heat and the only thing giving those 2 stars rating from me are the little village which is cute and the Wi-Fi! I was in this place for 2 nights and tried to cancel a night because of the horrible conditions and the owner was too lazy to do it, horrible excuses. Strongly DO NOT RECOMMEND