Erica N.
Yelp
Good food, poor customer service
I live about an hour and a half away from the shore, and I took my family to the boardwalk last night for some end-of-summer treats. After getting the kids whatever they wanted on the boardwalk, I was really looking forward to a Bungalow Bowl. Once I realized their boardwalk location was closed permanently, I drove down to the store on Asbury. The door was wide open and there were quite a few employees inside. There was a woman who had just ordered standing at the window talking to the girl at the register. I waited a minute or two and the cashier acknowledged me and said "Are you wanting to place a new order?" I told her yes, and she informed me that it was 8:03 and they close at 8. They refused to serve me. I stood there, shocked. I asked if the register was already closed, and she said yes. The lady who had just ordered was a local and took pity on my disappointment and told me I could have hers since she lives closeby. As she started to walk away, the employees all stood there, mouths agape, as their valued local customer walked away, having given a stranger the bowl she paid for. They began to clamor inside of the shop since they had disappointed their valued local, and a young man poked his head out and said he would serve me Açaí if I wanted, and they called the local lady back to get her bowl. By some sort of magic or perhaps an act of God, the register was functional again and they were able to take my money and serve me the bowl I had been so looking forward to. As there was no line behind me and literally nobody else in sight, I highly doubt the owner of this store would want these young children to turn a paying customer away 3 minutes after closing, while there was food left with the register still open. I will go to Playa Bowls in the Promenade from now on.