Matt Hicks
Google
Everything about the burg vital is truly special. The hotel decor and grounds are amazing. The spa - world class. The rooms, fantastic. The food and wine - are truly top notch - include a 2 Star Michelin restaurant.
But most of all, the staff are truly amazing. We had to cut our stay short by a day due to a death in the family. The staff could not have been more accommodating.
The staff were also top notch during our stay. Whether it was the front desk, the restaurant staff, or the kids club staff, the staff courtesy and professionalism were spectacular.
On the evening we learned we had cut our trip short, we dined at Griggler Stuba - the hotel’s fine dining, 2 star, option. Once we rearranged all our travel plans, we decided to keep the reservation rather than sit in our room all evening being sad and depressed.
We had our (very well behaved) 8 year old daughter with us. From experience, some Michelin restaurants can be more accommodating to children than others, and staff member mentioned that they don’t often have young children as guests often, but that didn’t matter. Our daughter had her most enjoyable dining experience of her life. It was a very welcome distraction. She was able to watch the staff make a couple of our dishes and she even got to make a couple of petit four cookies with the pastry chef for herself.
It’s possible our dining experience was given special attention as the staff knew of our need to change travel plans, but regardless, it was truly an unforgettable experience.
A true congratulations to hotel ownership, management and hotel staff for running such a world class operation.