Burger & Lobster Genting

first time trying this restaurant here in Genting for Lunch. lobster itself i can’t really feel the fullness of tummy. the flesh was indeed fresh and blend really well with the garlic butter sauce. Surf and turf roll was the one filled our tummy as there’s brioche bun with it. overall the experience was good. we somehow went to another dining place to pack our stomach with some good carbs 😆

Second visit to Burger & Lobster Genting and it was a bit disappointing. Both the lobster roll and kimchi roll were served cold and oily, with the bread being quite greasy. Service wasn’t very welcoming either. For the price charged, we expected better quality and consistency, even for a light lunch.

We had our team building dinner here and I coordinated everything beforehand with Amir via email. Although it was almost impossible to communicate with their staffs by phone, the entire arrangement with Amir was incredibly smooth. He was helpful, informative, and very efficient throughout the planning. On the day itself, the restaurant was packed, but Amir still made sure every one of our orders was correct and personally checked in on us throughout the night. His team was just as impressive—despite us ordering around 60 items in total, the food came out fast. I don’t think we waited more than 10–15 minutes for anything. Everything arrived hot and fresh, not pre-made or cold. The main dishes were delicious across the board, but the real star was the espresso semifreddo. It reminded me of tiramisu, but with a hint of sea salt and a bit of crunch (not sure what it was, but it worked perfectly). Hands down the best dessert I’ve ever had! We’d love to come back for our next team dinner—budget permitting!

Unmatched Hospitality & Exceptional Service – A Memorable Experience Service and the best waiter I've seen Mr PUVIN I recently had the pleasure of dining at the restaurant, and I felt genuinely compelled to share the remarkable service experience provided by Puvin. His level of professionalism, warmth, and genuine hospitality is something that truly stands out in today’s dining scene. From the moment we were seated, it was clear that Puvin possesses a rare combination of skill, confidence, and personality that immediately puts guests at ease. He greeted us with a sincere smile — not the kind done out of obligation, but one that reflects authentic passion for his work and respect for every guest who walks through the door. As he guided us through the menu, his communication was calm, clear, and reassuring. His ability to explain dishes with precision, offer thoughtful recommendations, and understand our preferences showed not only knowledge but also emotional intelligence. He listens carefully, responds with patience, and carries himself with a gentle professionalism that feels genuine and effortless. Under his recommendations, we enjoyed an outstanding selection of dishes: the XO Lobsters, the Beat Burger, Truffle Fries, Lobster Croquette, Soy Butter Prawns, the Classic Whole Lobster served with their signature Lemon Garlic Butter Sauce, the hearty Surf and Turf, and the Classic Lobster Roll. Every dish arrived beautifully timed, and it was clear he coordinated everything with precision. Throughout the meal, his personality shined even more. ✔️ He knows how to read the table — when to engage in friendly conversation and when to give space. ✔️ He carries a warm, charismatic presence that makes guests feel welcomed and taken care of. ✔️ His tone is respectful, calm, and always professional. ✔️ He maintains excellent eye contact, stands with confident posture, and speaks with clarity. ✔️ He has a natural charm that enhances the dining experience without ever overshadowing it. When it came time for dessert, his recommendations were once again perfect. The Espresso Semifreddo and the Durian Tempura were the ideal finishing touch — and his timing made the end of the meal feel just as polished as the beginning. What truly separates Puvin from others is not just what he does, but how he does it. His presence is steady, reassuring, and quietly charismatic. Even during busy moments, he never loses his composure. He anticipates needs before guests even realize them, handles every request with patience, and consistently delivers service with heart. In a world where hospitality can sometimes feel rushed or indifferent, Puvin is a standout example of genuine service excellence. His dedication, personality, and professionalism elevate the entire restaurant and leave a lasting impression long after the meal is over. For anyone visiting this restaurant, I wholeheartedly recommend requesting to be served by Puvin. His service, character, and personal touch turn a simple meal into an unforgettable experience.

We had an amazing time at Burger & Lobster Genting! The lobsters were absolutely delicious – fresh, juicy, and cooked to perfection. A little tip: don’t make the mistake of thinking one lobster is enough to share. It may look big, but it’s just right for one person, so definitely order individually. Every lobster dish we tried was outstanding, and the burger was also fantastic. The quality of the food, presentation, and flavors really made the experience memorable. We spent about RM1129 (around SGD343) for our group – definitely on the pricey side, but absolutely worth it for the quality and experience. Highly recommended if you’re visiting Genting!

Quite enjoy dinner here. Special thanks to waiter Syafiq, Niezam and Aidil who place order for us and provide professional suggestions to us. Who provides free photo shoot also. And clean the table once we finish our food to let us have more space to enjoy ours dinner. We will definitely visit Burger and Lobster again once we having our trip to Genting Highland.

Amazing dining experience at Burger & Lobster 🦞. A Really BIG SHOUT-OUT TO MR PUVIN The staff at Burger Lobster Genting what was an amazing , Talented , Handsome , Extremely Friendly Guy he is ❤️ I’m the owner of a 3-star Michelin restaurant, and during my visit to Burger & Lobster, I was truly impressed by the service provided by Puvin, our waiter for the evening. His professionalism, friendliness, and attention to detail were outstanding — qualities you’d expect from fine dining. He was friendly, professional, patient, and super knowledgeable — truly a standout in customer service! He recommended all the right dishes — the Chili Lobster, Classic Lobster Roll, Mayfair Burger, Soy Butter Prawn, and the Surf & Turf Roll — every single one was spot on and absolutely delicious. The cocktails he suggested — Jalisco Rose, Lychee Paradise, and Bourbon Blossom — were the perfect pairing for the night. It’s rare to find a waiter who takes the time to make sure everything is perfect from start to finish, but Puvin did just that. Hats off to him for making our dinner memorable! Definitely coming back — and also I would like to add on Even as someone from the fine dining world, I must say the experience here was remarkable. Burger & Lobster should be proud to have such a dedicated and talented team member Especially My guy over here PUVIN Thank you so much. Highly recommended! 🦞👏 ⭐ ⭐ ⭐ ⭐ ⭐ ⭐

Had an amazing meal at Burger & Lobster (Genting) — the food was absolutely satisfying, from the juicy burger to the fresh, buttery lobster. Everything was well done and comforting without being over the top. Special shoutout to Lulu, who was friendly, attentive, and made the whole experience even better. Great food, great service, and a really enjoyable dining experience overall. Even took a few family photos for us! Would happily come back! Another server, Man was really good too, prompt with the bill and friendly!

I wasn't sure if Burger & Lobster in Genting could serve a similar standard to the original London Mayfair's location. Luckily my fear was unwarranted for, as this was by far the best meal of our whole Genting trip. Since my friend and I couldn't decide whether we wanted a Grilled Lobster or a Lobster Roll, we ordered one of each and split them. Both hit exactly the right spot, the grilled lobster had a nice smokey flavor without overpowering the lobster. The roll had big chunks of juicy lobster but could use a bit of more spice. I also really liked the South Carolina Tea, this gin based cocktail was the perfect to go with the food. It was refreshing and not too sweet. My only peeve is that it arrived way later than the food. In fact, the service was just a-ok, especially considering that it was still early and the number of staff vs customers was quite high. Nevertheless, I wish we had a Burger & Lobster in Singapore, I would definitely go there.

I am disappointed to announce that while this is in fact the exact same restaurant as the ones that are found in London, the gap in quality is as far as the distance from London-Genting if not more. The quality of the food here is below par, and in comparison to its London counterparts - a lot worse. My family and I went here for lunch, and was instantly met with a 40 minute - 1 hour long queue. We expected to have to wait, but we thought the branch here would have adopted the system that its counterparts in London have; by giving us a call / provide us with a paging device that vibrates and lights up when we were next in line. Adopting the system would allow patrons to walk around and explore the shopping mall instead of waiting in line for hours. We ordered a 5kg lobster to share (half grilled half steamed) and a bowl of chilli lobster (which I'm assuming is specific to Malaysia) and were disappointed by both the dishes. The chilli lobster was bland and forgettable. The lobster might as well have been cooked in canned tomato puree because no one would have known the difference. As for our 5kg Big Boy Lobster, mannnn was it disappointing. Not only did it cost a BOMB and a whole lot more than you would get anywhere else - it tasted absolutely bland. It was a terrible waste of such a beautiful lobster. Not only were the main dishes unexciting, the side dishes are too. The side salad's dressing is tasteless, and the french fries look like it came out of the freezers at local supermarkets - obviously not fresh, nor hand cut or made in house. Not only that, but you have to pay an extra RM 8/9 to add on salad and fries - mind you, the original branches in London serves its patrons bottomless (FREE!) fries and salad refills. Thank goodness both those side dishes tasted bad, thus there was absolutely no need for refills. I suggest that anyone who expects to have a great lobster meal here to turn around, and head instead in the direction of Bangsar because Pince & Pints offer better quality food of the same type.