Burger King

Burger King is my go-to fast-food joint for a reason! The service here is consistently efficient and friendly. Whether I'm going through the drive-thru or dining in, the staff always makes me feel welcome. The food, as expected, is delicious. The Whopper is a classic, and I love how they customize orders. The ambiance is surprisingly cozy, making it a great place to relax and enjoy your meal. Kudos to Burger King for keeping me coming back for more!

Ordered to go Veggie burger and onion rings. I am surprised when I open the burger there is NO VEGGIE PATTY. It’s just BUN and pieces of leaves and mayonnaise.. for that she charged me $7:10. When I questioned she says it’s how BG offers. I mean this is very very unfair way to trick customers. On top of that, while taking the orders she didn’t mention this . Refrain from going here instead chick a flea offers are much better and tasty for the same price. Note : Not recommended when customer service isn’t great!

Never going here again. I'm also Mexican. But the Mexican guy with the Mohawk and tattoos on his neck was very nasty in the way he kept eating many fries and he was serving em in a bag and he's also just vaping inside. Makes this place even more nasty and dirty. Never going there again. Next time if I go ima record it

This is the 3rd time we went to this place at 10:45 and they already closed on a sat night. Management needs to get it together and stay open up until the actual closing time!

Hugely disappointed! Ordered double whopper, first give me someone else's order, than after 3 mins wait, give me a single whopper!!! No sauce for nuggets, not following customization selected for other times.

This no good place to get food because I was order two chicken sandwiches meal it comes with drink but they didn’t give me any drink at all

Every time I go it has been in and out. Never waited or been dissatisfied. Thanks to the team . Good job.

Food is always fresh and order is right. Friendly employees

2/7/23 Well, it was a pretty typically drive-thru experience I guess. I do remember there was something I didn't like, but a day later, I've forgotten. For sure I remember the vibe though--not a good feeling. Sorry, don't have much else to say, but I guess I like this one worse than your average BK. 2/5 #sanjose #northvalley #americanfastfood #fastfoodburger #burger

I never thought I would like chicken sandwich from Burger King, but the Spicy Ch'King Sandwich Deluxe was surprisingly delcious. The chicken was crispy, juicy, a little spicy and well seasoned. It was a bit more on the sweet side, but that was exactly how I preferred my chicken. I didn't need to add any sauce to it and the chicken was HUGE. One downside was the buns got flat and soggy quite quickly.

Well you walk in the place and they ignore you. The girl at the register was nice, but the place still blows. The restroom is locked. Prices are high and the portions are small! The $9 Melt is the size of a Happy Meal burger. When I questioned the order, the manager called me "boss." That's annoying. I left hungry, feeling malnourished and robbed. Geez, I've become one of those grouchy old farts who used to ruin my days, selling burgers ‍

Ordered with the app. The receipt is plain on the bag so it makes it even more disappointing that the employees here not only packaged my food in the bag upside down so it was all over the bottom of the bag and not in their own (fries and nuggets), but I asked for applesauce instead of fries. Also asked for ranch instead of bbq. Order is plain on the bag but 50% wrong. I don't expect much of fast food places at all, but the one and ONLY thing I do expect is to receive what I ordered. Just disappointed because my lunch was already cut in half and was hoping to get a nice, quick meal. UPDATE: smelled the milk after tasting something off--definitely bad. Really disappointed.

Show up with flash cards and a white board because you're going to need to spell it out for them.

The only location that raises the prices on all food items. I know it's at each locations discretion but I wanted to warm anyone else if you decide to order here you're paying double on some food items.

I can thank Burger King for being the first and only place to give me serious indigestion in my entire life. Had pains for days after eating their junk. I'm not coming back here again and I don't recommend anyone else do so either.

Absolute scam artists. They will up-charge you for deals you didnt order then lie about the deal once ur at the window.

Calling corporate next but this manager wouldn't give me her name .. employee made a mistake ordering a meal no big deal went to go get the correct item lol I just wanted a spicy chicken sandwich. The sandwich wrapper is clearly marked spicy, but the sandwich was a regular chicken patty. I then asked for the correct sandwich. The manager started giving me the biggest attitude for no reason. All of this could have been ratified had they just replaced my sandwich with the correct one. So at that point I picked up voice and got my money back I asked her name and she refused to give it me so I took a picture . This manager probably deals with all sorts of people, but in no way was my treatment warranted. This totally ruined my day....btw employees should all wear name tags so the public will know who is in charge. She wasn't wearing any name tag so this is all I got

Only giving it a one star because I have to in order to write a review but I found a feather in my nugget this is disgusting never has this happened to me before. Never coming back here again ! This is so gross to find when you're eating your food .

Just came into the store to get two of the 2 for $6 deal togo. They give me 3 burgers instead. I called in twice to speak to the manager and apparently that wasn't hopefully so I came into the store and the lady told me I was lying and that I wanted a free burger. This is the last time eating at burger king. I filed a complaint not hoping to get a "free" burger but when you do something wrong you should own up to it Instead of calling your customer a liar.

Yuk, I haven't had Burger King in years and know I remember why! Stale old food and frankly overpriced for what you get. Go to In-N-Out or Chick-fil-A and get some real food if you have to get fast food.

This is the worst Burger King store in the country! They keep screwing up orders (4 out of the last 5 orders) and today it went too far. I ordered plain cheeseburgers for my kids and they forgot to put cheese it in. I picked up my kids from school and came back through the drive-through and asked to add cheese to those cheeseburgers ... Someone by the name Noah gave me two new burgers and while I was checking those, suddenly he tells me I didn't need to honk outside because of this. I asked him: "what did you say?" He kept insisting that I honked, whereas my kids in the car were surprised to hear this. I told him clearly that I didn't and then he kept telling me "don't talk to me like that", "don't curse me", etc. I told him that I wanted to speak with his manager, I shall report this and tried to take a pic, when he moved away from the window and I got these snaps of other two servers. After I took the pics and said I'd write this on Yelp, another lady shut the drive-through windows while I was still there. The Noah guy is the one walking off in the first pic! That Noah guy is a total disgrace, rude and has no sense of customer service. No wonder this store got such horrible reviews from so many people. BK corporate should be watching this review (otherwise I'll lodge it on their site as well). Completely unacceptable !!!

Conveniently located right by the highway and worked well to make a quick pit stop through the drive through to pick up some burgers and fries before hitting the road again.

I went to burger king after leaving pick and pull. It took 4 employees to screw up my order. I asked for no bacon and swiss cheese on both my meals. I get one order with swiss cheese and bacon. the other one didnt have swiss cheese. Then on one of my burgers the meat wasnt even cooked right. I posted pictures to prove. What a waste of $18.99 spent. Dont they take food preparation classes before they start working there? Serving food like that is unsafe. I wont be coming back to this burger king. The only reason i was here today was because i was in the area. People make sure your food is cooked properly before leaving this place.

Bad service ever, this lady with blonde hair or gray hair was taking my order kept saying "huh huh" I was saying it clear and loud but kept saying "huh huh" for me that it's really rude. If she can't hear she should be put somewhere else.

I'm not sure what's going on at this location but holy crap. Their food has consistently gotten worse and the service is lacking big time. Who runs a fast food joint that customers can't use the restroom in? Good thing I have other near by choices because I'll never return here again.

This is the worst Burger King. I've tried to call multiple times no answer, I even tried to make a voicemail and their voicemail box is literally full. A small drink was 3$ and the women was being very rude cause I asked for just a water instead. She went on to being disrespectful saying "that's all ur getting". I said yes last time I recall a small drink isn't 3$. They up they're prices and charge u extra for things u never ordered. It was hot and my boyfriend had his shirt up a little bit and she yelled at him saying he needs to put down his shirt or leave. It's 90 degrees today.. I then asked for her name and she had a attitude "she wasn't wearing a name tag". She then went on to saying she was the manager, but I've never seen a manager without a name tag... I ended up ordering 2 whopper meals, they didn't put one of my burgers in the bag. I told them and they said "we'll do u really need that burger" I said what is that supposed to mean and she walked away. I left without my burger. Worst Burger King experience I've ever had. I'm going back tomorrow to file a real corporate complaint because they don't know how to answer the phone.

This place gets zero stars I put one cause you must to post you're review! I am extremely irritated with the type of customer service I always receive coming to this Burger King I never complain I never said anything but enough is enough!!! this Burger King needs new management and some new employees they are highly rude. I went through the drive-through because the inside is never clean and a lot of transients in there. So I was told I needed to come inside because of the type of card I was using then she tells me I need to wait in line not only is it 1030 but people have jobs and stuff to go to I went to the drive-through for a reason to get in and get out!! she could've easily took my card ring me up and gave me my food since it was already ready but instead she wanted me to wait in another long line and then my food would've been cold they weren't going to remake it this is ridiculous and not the type of customer service Burger King should be giving people!! This Burger King needs to be shut down! Or new management!

Ok... so I hate to do this but this place is so unprofessional. We went to order some food at the drive through and the lady was not really in a good mood. No smiles nothing! When we drove away and after two bites we noticed our burgers were not war and the cheese was super cold. The whole burger tasted like it was made in 20 secs. I thought they flame broil their patties? Ugh, I called and the managers name was Raquel who happened to be the same lady that took our order and gave us our food. She was rude on the phone and after I asked told her what happened she said "what do you want me to do?" Then hung up on me. I called 3 more times and got no answer.... Wow! Just because you remodel the place does not mean you should have higher expectations on the service or the food... Im never coming here again... rude!!! No stars!!!

I don't know what they do here, but after eating here I went home and three hours later ended throwing up. I was awake for the better part of 11pm - 3am in the bathroom. Once I threw up the burgers, I felt much better and was able to sleep. But I am still incapable of going to work. Their food did a number on me, my sides are so sore from all the heaving. I know its this because this was one of two things I ate today. One was in the morning and this was at about 8 pm. I was fine all morning. 1 star because the whole place smelled like bleach and just food got me sick. Update: day 3 into this I am just feeling good enough to stand up straight. The place did a number on me.

I would be giving them 5 stars for there customer services but the food is never right! I normally go inside but I went through the drive thru tonight. I ordered and PAID for a whopper with Cheese & Bacon... oh and take off the mayo. I got a whopper with nothing but lettuce and onion on it! No where close to my order!

The ladies on the afternoon shift(my normal time 2-3 times a month) seem miserable and it is unpleasant to even try to talk to them. This review is for the 2 gentlemen working with evening manager Jesus (I don't recall their names unfortunately). 180 from the ladies, these gentlemen SMILED, they were pleasant to speak with, they smiled, they did their job happily and well. When I asked for hotter fries(the original ones were cool-warm) they did NOT make me feel like I did something wrong and even apologized which was a once-in-a-lifetime fast-food experience. Bottom-line: Manager Jesus's 2 evening shift gentlemen were wonderful and deserve raises for not only doing their JOB well but being & treating PEOPLE well.

An average Burger King I got chicken nuggets on Sunday with Jamba Juice a good breakfast. This place is in a good area in my opinion.

Thanks for quick and good service. Me and my friend enjoyed whoppers juniors and cheeseburger. Thank you thy working during this period

I just had a burger here. The burger was almost a rock and not eatable. I am afraid I may get sick. Please help me..

BK should be worth 3 stars. I just wanted a 3-star lunch. Is that too much to ask? Just 3 stars. I know Burger King is mediocre even for fast food. I know service has never been a strength for BK. I know I will never be impressed at a BK. Still, I found myself eating lunch here with five of my friends, because we were in a hurry and needed to eat somewhere nearby. (And sadly I didn't see the nearby Carl's Jr in time.) This location is somehow 33% worse than your average 3-star BK. I walk in around 11:30 AM, and the place is mostly deserted. There's one customer at the counter, a postal worker. He's having a conversation with the cashier; I'm still looking over the menu board, so I don't care. I decide on a #4 (Whopper Jr meal, $3.79 + tax = $4.10). The postal worker is now doing a strange dance in front of the counter. I approach. The cashier is aware of my presence but indifferent. Awkward silence. (No "Welcome to BK, may I take your order?" No "Hi, can I help you?" No acknowledgment at all.) We're in a hurry, so I break the silence. Cashier: (notable lack of acknowledgment) Kevin C: Hi, can I get a #4, for here? Cashier: (pressing the buttons for the #4) ... For here or to go? Kevin C: For here. (Thinking: I just said that.) After payment, the cashier hands me my change and the receipt. No mention of my order number or anything. I know it's right on the receipt, but still. If you're going to call out the food orders by number, read off the number as you hand customers the receipts. I guess if you don't even offer to take my order, I shouldn't expect anything. The wait is unusually long for such an uncrowded Burger King. But I'm nursing my Sprite, so the wait is tolerable. I look for napkins, to wipe the crumbs off my table, but there are none available (what's up with this?). Eventually the food is ready. The fries are good, warm and crisp. The Whopper Jr is so-so, with way too much lettuce. My first bite of burger was about 50% lettuce by volume. That's just too much. The lettuce should not dwarf the already unimpressive burger. I get up to refill my soda. I make the mistake of filling the cup to the top before getting a lid, and I take my eyes off my drink as I walk toward the lids. Small spill on the floor in front of the soda tap. Good thing there's no napkins available! That decision is really paying off right now. I grab a yellow "wet floor" cone and put it next to the spill. I get some napkins from my car (long story) and clean up my mess. Naturally, the BK staff hasn't taken any sort of action in response to the spill. The receipts all have the phone survey offer: complete the survey within 48 hours, get a coupon for a free Whopper or Original Chicken sandwich (expires in 1 month). The survey is more painful than you might imagine... reprimanding you and repeating the question if you try to answer too quickly. Still, I loves me some free sammiches. I'll redeem it at a different BK. I worked at a BK for a summer, so I know what decent fast food service looks like, and this was not it. I suppose I'm really more concerned about the US Postal Service though. These people are entrusted with all mailed information? It wasn't even good dancing. Show me some Dance 360 skills, mailman! No, the cabbage patch doesn't qualify. Tag ya man, tag ya man, tag ya man, tag ya man!

This got to be the worst bk I've been to.It Dirty. The Lady's wear no hair nets. Even the ones in back preparing the food. I won't eat here no more no matter how many coupons they send me in mail.

I saw one review mentioning a blond Hispanic women in the front wearing a red band on her hair i just wanted to share that she has no costumer service and the worst if she's the manager she needs to get proper train to learn how to manage the crew I felt very uncomfortable the way she handles the people working there!food is good too bad she make me give one star

Another breakfast stop of mines. It's located off a busy street (13th street) near the 101 freeway, but it's only a couple blocks away from work, so I frequent it often. They have a breakfast dollar menu with choices like French Toast sticks, Biscuit Sandwich, Ham Omelet sandwich, hash browns, and a few other items. I normally get the Croissan'wich (not on the value menu) with sausage and egg, but you can choose ham or bacon instead of sausage. I think this branch is open 24 hours.

I usually like burger king, like all of my usual fast food joints. it was open at 4 in the morning, a plus because my wife just happened to have a craving at that time. the big minus is that they don't serve whoppers at that time. 'sorry, we only serve breakfast right now'. WHAT?!?!, it's 4AM!!! do you think i want breakfast at this time?!?! what's with all the commercials too, the whopper freakout or something like that. if a fast food place is going to bother to be open 24hrs, it should serve its entire menu during that time. it's very hard to determine when late night ends and breakfast begins. oh, my wife had to settle for a jumbo jack.

I paid almost 30 bucks for disgusting food. The cheese tots were over cooked and not edible for my 2 years old. My chicken sandwich was dry and tasteless. The fries were stale and nasty. Wow....

I hate leaving bad reviews and wanted to like this place, because it's convenient. Unfortunately, we came here one night, and although it was completely empty with one person at the cash register, she looked bored and didn't make eye contact, and was also slightly disrespectful. We ordered, food was fairly fast, but then it was lukewarm-borderline-cold when we ate it! I understand it's dinner time and your BK is dead, but no matter where you're located, service and food should be the same from one location to the next.

If I could give this place a lesser rating I would in a heartbeat. I went in this joint last year and wanted a water because I had been golfing all day and I didn't want to drink soda. The so called manager told me that I had to buy a bottle of water for $1.49. Now this was after I had ordered my food, and I just wanted a small cup so I could get water from their dispenser. They dont even have a water outlet on their soda dispenser. Needless to say, I didn't buy the bottle of overpriced water and I won't be coming back here to eat ever again. I'll admit that I'm a cheap bastard but whoever owns this Burger crap is a much cheaper bastard than me.

Terrible service, couldn't get order right, then demanded food back so they could throw it away after we had already opened it in our car, didn't wash hands or change PPE after receiving order back through window - which is against STATE LAW even without Covid! Extremely rude to my husband and me. Don't go there, the manager's name is Brenda.

Came here for a coffee and a baconburger. Told they don't serve baconburgers at this branch. So I was offered a "french fry burger" (wait, what?) which they said is the only thing available on the dollar menu. Didn't want that so paid extra for a bacon cheeseburger I didn't really want either. Later in the day, ordered a "single stacker" which they don't show on the menu for some reason - maybe because they don't want to display cheaper menu options? It arrived almost cold, bun wasn't toasted, a miniscule piece of bacon and almost no sauce. Some new meaning of the phrase "smothered in", apparently. Staff look miserable, no smiles, no expressions of thanks or interest in the customers. Apart from that, the place was clean and bright and the coffee was hot so it gets a star for that even if it doesn't offer refills. If you don't want to eat in McDonald's just up the road, though, and you can't afford more upmarket fast food options, I'd consider some other alternative than this one. Restaurants in the USA aren't obliged to provide water for free, so it's no surprise that this one has a prominent sign saying you don't get water unless you buy food. Free water is cheap and does engender goodwill with customers, but you get the feeling this branch couldn't care. There's free wi-fi, which I didn't try as I have a hotspot and the store is directly opposite a cell tower, but no power sockets for laptops. There's also a TV tuned to CNN which some customers may appreciate. Still doesn't make up for the cold burger and the miserable attitude, though.

I would give it 0 stars if I could!! I went to order on the drive thru and clearly I wasn't speaking loud enough. So I spoke louder and another lady comes in a tells me to give good service if I want it. I think they should be giving the good service because clearly I am never ever going back there again! I was a recent customer!

Your app and web after update is suck. Can never use it to place an order. All other food app still work fine except yours. Fix it now!

It would be nice if this store would open on time. In the three months I have lived here I think it has opened one time at 6 a.m. Something that should be of interest to everyone, is: one of the female cashiers is known to have bed bugs in her residence. She told me of the numerous bites found on her daughter. The other day I found bed bugs in the napkins that were in my food. The franchise owner does not seem to care much about anything. I refuse to patronise this establishment in the future.

Never again.... Fries ice cold, worst customer service ordering experience. Then the order taker had a group of three of his friends hanging outside the drive thru window.

Never Go To This BK. They have the worst service out of any fast food place in San Jose. I've eaten here a couple of times and everytime they have falled short. They always use old produce (wilted lettus and old tomatoes). All the employees are lazy and spend the day chatting to each other while the customer's food sits on a tray behind the counter for several minutes. I have to ask them for my food after see it sitting there for five minutes, by the time I got it was cold. They frquently give you food that has been sitting there all day. I ordered a chicken sandwhich and it was actually stail. Their soda machine is watered down and tasts like fizzy tap water. None of the employees care about their job or the customers and it shows in the quality of food. I ordered a large drink and they tried to give me a small one and they never give you your drink cup after you order. It's just better to eat anywhere else but here. There's a Carl's Jr. right around the corner that is a lot better than here, at least 3 stars, so go there.

When you are duchess of an establishment it is obvious that you like said establishment. yes I said it- duchess. I am the duchess of Burger King- so I guess I should be called Burger Duchess. Sounds good. I come to this place because it is close to my work. likethisclose. AND sometimes I just want a freaking whopper jr with a Dr. pepper. I love the onions and mayonnaise and salty slightly shitty fries. I may be a burger king addict. One thing I have to say though is there is a homeless convention somewhere close to here meaning a whole lot of homeless. But I dont mind. Also the bathrooms are foul- but it is burger king not The Counter.

My boyfriend ordered a whopper with cheese combo meal , he got his cheese but where are the veggies ? He paid 10$ for this .

All these reviewer's are not wrong this Burger King has the worst service and food of any I've been to. It's been that way for years, at least 10! Let's all do the world a favor and complain to corporate and get this place shut down!!!!

Stop here for deep-fried stale fries and onion rings. If you think fast food fries never go bad visit here by all means, you'll be (un)pleasantly surprised. And what is with the weird dense bun on chicken sandwich? I only went here because I was close and had forgotten why I stopped going to BK. 1 star to thank them for reminding me..

Update for this ridiculous Manager who was rude who I was told that her name was Maria Hernandez. We called again around afternoon, we found out that there is no Maria Hernandez on this area. But the other manager who was in charge for afternoon shift told me. That Raquel was the only manager who was working on that morning of 8/6/14 time frame 7:30- 7:45. I will call the 1 866 394 2493 to further my complaints about her. Her service should not be tolerated and ignored.!!!!

Saff is very loud and one of the employees was screaming bad words in spanish to another employee, very unprofessional. Also I can't believe they don't have a changing table in the restroom. Last time we will be coming here.

This is the worst Burger King EVER!!! I only go to it because it's on my way to work but I'd rather go out of my way to a different one from now on sucks the recently remodeled it the should have got new employees with that money instead, only reason it's getting one star is cause I Have to.

I was waiting for a coffee refill..and waiting..and waiting, 3 women were working up front they see me but they don't even ask what is it I need. I said to one of them that I would like a refill, they said they don't do refills, I said all you had to do was say that, then one replied "we are busy"!..yes I couldn't believe it either. I walked to the counter and purchased my extra cup of coffee. VERY RUDE AND INCONSIDERATE CUSTOMER SERVICE