Shaunte N P.
Google
My experiences at this location have been positive during breakfast hours; however, by lunch and dinner, service quality often declines. Wait times are frequently long, and order accuracy can be inconsistent. As the day progresses, staffing issues seem to arise more frequently. There have been instances where I placed an online order, arrived at the restaurant, and, after waiting, was informed that the location was closed due to insufficient staff. It would be helpful if a sign could be posted in these instances to keep customers informed.
I understand that staffing challenges are complex, and I hope management will find dedicated team members who enjoy customer service and are committed to creating a positive dining experience. With some adjustments, this location could fully meet its potential and offer consistently great service throughout the day. Until then I'll be finding other restaurants to dine with.