Jason B.
Google
RAW CHICKEN AND DIRTY DINING, YIKES!! MANAGEMENT MIA! CALL CORPORATE AND THEN CALL THE DOCTOR!
As a repeat customer, I am shocked at how far BurgerFi Coral Springs has fallen. What was once a clean, enjoyable, and reliable spot has now become a cautionary tale of mismanagement, neglect, and unacceptable risks to customer safety.
I dined at 8pm on Friday, September 26th, 2025. From the moment I walked in, it was clear something was wrong. The dining room and ordering counter were untidy—greasy surfaces, old napkins, dusty fixtures. My father always said, “If the front of a restaurant looks dirty, imagine the back.” That thought haunted me throughout the night.
The cashier struggled with a malfunctioning iPad instead of the standard POS system, leaving customers waiting far too long. The staff—young kids clearly left to manage the store alone—were doing their best, but there was no sign of management .
The ordering area was a mess: dusty card holders, soiled napkins, cups covering the beer taps (apparently “out,” though likely because nobody was old enough to serve). Even the soda station was sticky, oversprayed, and out of stock on several options—worse yet, employees were using it casually while customers waited in line. The floor was greasy and covered in rags. There were kid menus and no crayons. Ripped seats. A clear overture for what was yet to come.
When my order finally came, it was wrong. The cashier had rung in a plain burger instead of the cheeseburger I asked for. No utensils were provided—I had to dig out a broken knife from a jammed dispenser to cut my daughter’s chicken tenders. And then came the worst moment: her chicken was undercooked.
I immediately returned to the counter, terrified that my child could be sick from eating raw chicken. The young woman helping me was kind but powerless. With no manager in the building, nobody could issue a refund. Instead, I was asked to scribble my information on the back of my receipt. Let me be very clear: there was not a single manager in the restaurant on a Friday night during dinner rush.
This is not just poor service—this is dangerous. The restaurant was filthy, the staff was untrained and unsupported, and the food was unsafe. I am left hoping my daughter doesn’t get salmonella from what should have been a simple kid’s meal.
To the credit of the young employee who kept her cool and tried her best—thank you. But this is not her fault. This is a total collapse of management, training, and corporate oversight.
Final warning: I will never return. This location is no longer clean, safe, or reliable. Customers deserve better, and families certainly should not have to fear food poisoning from a kid’s meal. Please—stay far, far away.
