Burgerville

Food was phenomenal. The fried egg biscuit sandwich was so filling. I love that Burgerville has top notch ingredients (like the Face Rock Creamery 2 year aged white cheddar cheese and Cage free eggs that really made this sandwich). Others like Stumptown coffee, Pasture raised natural beef, Tillamook cheddar cheese, Grand central bakery brioche buns, Spiceology's Smoky Honey Habanero, Zenner's linguica sausage, Cilantro lime hatch, Cranberry mustard by Beaver Brand, Coconut whipped cream, Umpqua Ice cream, Cosmic Bliss plant-based ice cream,... So many quality ingredients that always elevate the meals. And I always know I am getting good clean food, and supporting local Oregon food artisan's. And always So Yummy! So glad Bend finally has a Burgerville with food quality fitting of this phenomenal city!

Been there a decent amount I will be honest. I live near by. At first, I tried the normal burgers. They were all fine but ultimately I can’t justify the prices. I thought I was being frugal by ordering normal cheeseburger and the chicken sliders. But this will be the last time I go there, this is absolutely inexcusable. I swear on my life I didn’t cut that patty, it came in a shredded mess like that.. plus, we ordered a cheeseburger. Red flags all around, beyond the ones I ignored before. Sad.

Updated Dec. 2025: We finally made it back and chose to dine in. The woman working the register was positively delightful and SO helpful. Best customer experience I've had at any Burgerville anywhere. The specialty fries (this time garlic rosemary- my FAVORITE) have apparently shrunk considerably by container, but I got double within the container than the last time. The food was piping hot and delicious. We rarely eat fastfood- and are less likely to dine in- but this dine in experience was the Burgerville we know and love with even better customer service than we imagined. Averaging stars across the 2 visits! Previous Review Sept. 2025: We lived on the Westside of the state and have frequented other Burgerville locations... I'm hopeful we got an off day- as Burgerville and their seasonal local treats is something we love and are willing to pay for... but this first visit to the Bend location was a huge disappointment. The burger my nephew got was cold and *looked* like it had been sitting out for hours (he confirmed it was cold and tasted old). I got the smallest amount of sweet potato fries imaginable, it was shocking how few fries were in the little bag. This may be a corporate shift- but when I buy the special fries they usually come in a little basket and the small was always enough... this was the size of a McDonald's happy meal fry. Very disappointing. I also got their peach/cherry cobbler dessert thing- it was all syrupy and not the fresh local goodness you expect from the Burgerville specials. We'll give it another shot and next time I'll take photos or video (we did the drive thru- we were in the middle of a hectic move). Right now I'm worried that Burgerville has taken a nosedive or that this location is too far removed... we'll see!

We've really enjoyed Burgerville, but we won't be returning. Burgers were placed on children's buns, we ordered the new bacon burger with Brie and there was one tiny amount placed on the burger. Definitely a bummer, as the food has been good up until now.

Food was a bag of grease. Paid for sauce and didn't get it. Fires were ripped open and falling all over the place. Burgers falling apart and drowning in mayo, had to pull them apart and eat them in sections... 41 dollars for 2 meals and was trash. Meat not seasoned.

We ordered the bacon sliders and the backyard burger. They messed up our order. (Which was expected). “Quarter pounder” patty was TINY. We spent $39.00 for some mid food. They need to work on efficiency. If people are spending this much the order should be correct. Only positive thing is that the people were so kind.

the crowds went from massive down to miniscule over there at the NEW Burgerville restaurant where the Del Taco used to be.. we finally decided to give it a try today.. I'm weird, I'll admit openly that Cheeseburgers are my favorite food.. I love them! I decided to start with the basics, Northwest Cheeseburger and fries. Did I say basic? There wasn't anything distinct with the burger.. it was good, but I was in the hospital last February and I feel like St. Charles here in Bend had them BEAT! I'm certain that we'll dine with Burgerville again at some point.. but I would keep searching if you're planning to find the best burger in town..

The workers were great. The food was tatsy... it was also $1.19 more then when I went there 20 days ago. I looked at what it woudl cost to order online and it would had been over $3 more. Thats such a huge hike up.

I got suckered into trying it since I always saw a line. I went during lunch time and found it underwhelming. Its also not that cheap of a meal. The burger patty tasted lukewarm and drier like it was sitting there. Not juicy at all. The sauce on it was alright. The bun on one of them had a crumbly texture. The large fries wasnt large at all. I was surprised the fries were $5 and honestly hard to share with 2 people. To top it off, I wanted to try different sauces but come to find they're .59 each.. so I tried two. With so many burger options in town, there's no point to come by this place.

We had high hopes. We visit Burgerville every time we go over the pass in Gresham and have always loved it. Went today to the new location in Bend. What a waste of money. Stale bun and cold burger, cold enough that the cheese was just a slice of cheese as if it had just come out of the fridge. Hope you can get the staff trained properly and up your game before the health dept. shuts (food temp hold issues, supposed to be 140°F at a minimum) you down and Killer Burger kills any chance you have of recovery. If you respond and let me know things are up to par, I will go back and try again and start recommending Burgerville again.

Their November nurger was nasty. Had full blown garlic cloves tossed onto the burger instead of garlic aioli like the menu said. Inedible and disgusting. Will not be eating the burgers ever again. Associate would not let me talk to their manager because they were "a little busy". I was calling to inquire about why my Job application haven't been responded to in over 1 months. I said "holy crap" when the lady on the phone got mean and started yelling at me for swearing at her... crap is not a swear word. Do not reccomend thos company for eating at to work at. Crap employees.

A friend and I recently checked out the newly opened Burgerville in Bend. It's still a bit chaotic, but I'm confident they'll smooth things out with time. The burger was better than expected. My friend agreed. They were tasty and satisfying, though not quite a "destination" burger. I had the Cowboy sliders. The standout was definitely the onion rings. They were huge, crunchy, and full of flavor. Easily the best part of my meal. The strawberries at the bottom made it a challenge to drink. The strawberry shake had thick blobs floating around like a poorly executed boba tea. I ended up binning most of these. The restaurant, both inside and out, was very clean. While the staff seemed overwhelmed and a few mistakes were made, everyone was friendly and clearly trying their best. Even with the frenetic busy environment, we had a table before our food came out. We sat outside. New places take time to settle in, and they're clearly handling a rush. I'll go back, but I'll probably give them a few weeks to find their rhythm.

I found some coupons online for the soft opening on Saturday. I was expecting a zoo, but my wife said they seemed pretty organized when she went to pick up lunch during our assigned window. She said the food came out pretty quickly and when we looked through everything, the order was prepared correctly. We ordered 4 meals with different entrees, drinks, shakes, etc. The burger was just ok. I upgraded mine to a 1/2 lb patty. It looks like they just stick two 1/4 lb patties together on the griddle. Mine was cooked to medium, although I didn't request it like that lol! Fries were decent, no better/worse than most fast-food fries. Everybody agreed it was just kinda ok. The fries, fried pickles, and shakes seemed to be the highlights - not good if you're a burger spot lol. The real surprise is when they gave my wife the receipt. I purchased 4 meal coupons at $5/each and my wife paid another $4 at the restaurant, so we were in for $24. The receipt included the amount of the original prices. Those 4 meals would have run us $93!!! We upgraded most burgers to 1/2 lb and multiple drinks to milkshakes, but still - $93 is way too much to spend on a fast-food burger lunch. I may give it another shot down the road once they've been open for a bit

I've eaten at Burgerville twice since they opened here in Bend, Oregon. Both times I've been disappointed and have resolved that with the plethora of good burger places in Bend I will not be spending my hard earned bucks at Burgerville. The burgers never come out hot. it's almost as if they're pre-cooked and reheated at the time you order. The cheese is never melted. Either another indication that the burgers are not hot enough. Do yourself a favor and skip Burgerville and try Americana, mid city smash burgers, five guys or killer burger in the north end.

Very friendly dining room staff. Not much wait if you go at an off-peak time like 2 pm. The fries are pretty good when you eat them right away. My kids got the double cheeseburger and the colossal burger and they thought they were really good. I got the northwest burger on a gluten free bun. As a self-proclaimed foodie and decent cook, I am not as easily impressed. I thought it was bizarre the cheese was slapped on there cold? Does anyone like that? If they do, it is probably a minority and those people should be requesting cold cheese and melted should be the default. And the patty really looked like it came from frozen. I just thought it tasted like a sad processed low budget burger. I would not get a burger here again. The shakes are really good though! I really loved the marionberry shake! Great texture and flavor.

Pretty good food, better than other fast food. Loved that there were real strawberry chunks in the Strawberry Milkshake.

Mediocre burger and onion rings. Very overpriced! There are at least a dozen other spots I would go for better food and spend far less.

My husband and I love Burgerville in Bend! As huge burger fans who've tried almost every burger spot in town, we've been here 4-5 times including a few breakfast runs since opening and keep coming back for more! * Exceptional Service: Staff is super friendly, helpful, and goes above and beyond every time. Even a Pup cup for the doggo! * Order Accuracy: Burgers with no sauces done perfect every time * Northwest Burger: Incredible flavor, super fresh lettuce, tomato, and top-notch ingredients. * Local & Organic: Love the locally sourced, quality ingredients; my husband met ranchers at opening, they were so nice. Support our local farmers! It's so important & feels so good to do. * Organic Chocolate Ice Cream Shake: A fast-food gem, absolutely delicious! * Feel-Good Food: The best fast food, leaves you feeling great Vs other places in town that are so greasy or use seed oils. * Rewards & App: Awesome points program, great local offers, and user-friendly app Burgerville is our new go-to burger spot in Bend. We waited so many years for it to come & now it's here we can't get, or recommend it enough!

Not impressed, thought i woul give it a try so ordered the basic burger and was dissapointed in the temperature,bun and the tough not juicey patty and price!

Start with I probably been to every Burgerville in the valley while I live in BEND. I was excited that Burgerville is here. I'm a fan.. I find the problem is consistency and quality control. I'm a fan of the original Burgerville burger basic patty with sauce. I always try their new special burger. Some hit some major mess and I got sick. The commercial of the season burger cranberry brie got me quite excited. The burger itself didn't even resemble anything like the commercial except for the bun flavor profile not enough of the stars of the burger. Brie seemed to be missing. The cranberry seemed to be pickled. And the onions, a little too marinated, and the bacon wasn't really cooked. This combination has a potential to be amazing burger and I'm sure they intended to be but how this was put together was extremely disappointing and the special rosemary fries. We're missing the rosemary and they were not cooked enough. Whoever is the manager watching the cooks need to be on them. I want to see this Burgerville succeed, but without quality control you will lose. Your resident base patrons. The reason for three stars is for the original burgers. And because the season burger wasn't as advertised I had to give a three if I just ordered the cheese burger without the original burgers, I would've given a one star. They service everyone is extremely nice so I have to recommend them, but please get the cooks take pride on what they are putting together in each burger don't just throw it together like mine seem to be.

The food made me sick. I asked for my money back and had to fight to get my money back. Then when I asked for my money back, the guy laughed at me and people in the back were laughing that the food made me sick.

Had my first experience at Burgerville, Two hamburgers , medium fry, 1 onion ring, large drink, small chocolate shake..... $50.00 Absolutely ridiculous, five guys blows it away. I could've went to red Robin and got two meals with probably a beer and a beverage for less than that, in the burgers are better at red Robin. Here's a thing I am not cheap at all, but it took everything in me not to stop at the Window and keep driving, but my curiosity made me stop and give them a $50 bill, I got home and ate it and said "what a waste of money". I've lived in Bend for 12 years. It's the most overpriced, crappy food of a town I've ever lived in.

Bought food Togo and didn't check it got to the hospital before realizing that my order wasn't complete.

We thought we would try Burgerville after hearing all the good reviews. We ordered two cheeseburgers and when we arrived home we opened the bag and found only a single burger! The good news is we had to only throw the one burger away instead of two! In my many years of ordering hamburgers, this was the worst tasting ever! I imagine road kill would taste better.

Save your money and time! Trust me. Had to check out all the hype. Definitely not worth the 25 min wait in line. Expensive for what you get. Quality is 2/10. (That's being generous) The BV sauce is weird. Almost like an off brand of honey mustard with chunks of pickles.

The prices!!!! we were charged $39 for two hamburger meals. This is a bit ridiculous. We could've went to a non-fast food place for this price. I was shocked when I was told the price. Charging eight dollars for a side of fries... we need to do better than this.

The food was mediocre at best. I ordered a basic cheeseburger and you could barely see the meat patty. My husband ordered the cod sandwich and it was equally unexciting. The prices are astronomical! We won't go back. The cashier was very nice and that was the only good thing I could say about Burgerville. Very, very disappointing!

I have been loving Burgerville since they opened the walk up in Vancouver Wa when I was a kid in the early 1970s. Then we got one in Camas in early 80s So understand I am a big fan of the food. Now living in Central Oregon for years I was excited we would finally get a store here. So sad when visiting the Bend store and realizing the prices are so much higher than all other locations. Not a small price difference but outrageous compared to even the gorge stores Sad sad sad please don't rip us off because you think you're the only store around 40 percent higher than other stores in the NW you should be ashamed. Please get your prices in line with the North West and stop trying to rip off the good people of Central Oregon.

I know this place is just getting started, but ordering through their digital screens is an absolute nightmare. Not to mention, I took two small boys to get an average size lunch, and it cost to swell over $50. You are better off either going to a nice restaurant, or saving money and just going to Burger King or McDonald's. Disappointing, being that I used to love coming here when we lived in Oregon, so brought my boys to the location for the experience. Definitely the last time we will be here. And I am not wanting to leave bad reviews, but just a terrible experience.

Got a CHEESEburger that had no cheese, condiment, or lettuce. Just a burger and bun! Horrible prices, I'd rather go to five guys and get actual good burgers. 0.5/5

I don't like to review very often but between the fiance and I ordering one large burger meal with shake and pickle chips and her fish and chips was $60......!! We could have went to Olive Garden, a actual restaurant and gotten more food, better food and spent less between us. I'm not going back... Sorry burgerville. Heard a lot of good things but with that price, definitely not going anymore.

My family and I are from out of town visiting for my sons soccer tournament. After a long day of soccer and family fun we decided to order in at our local Airbnb. Unfortunately, our door dash forgot a part of our order. I was able to contact the restaurant and Sarah along with the rest of her team was very accommodating. Although I had to drive out to the restaurant the team was able to provide me with a whole new meal. Truly appreciate their understanding and customer service.

All the hype of Burgerville coming to Bend! What a DISAPPOINTMENT. We have never been to this restaurant and decided to try it because of the praise it got. We could have gotten a better fish sandwich from a competitor for half the price. $9.99 for a sandwich with brown wilted lettuce, a thin ( and I mean thin) fish filet, and very little tarter sauce. And the fries- you advertise crispy and hot fries. Ours were limpy and lukewarm. And then there's the chocolate shake, yuck! I call the ice cream these types of shakes are made of FAKE! It wasn't cold, and didn't even taste like ice cream. We definitely will not rush back! Hey Bend why don't you bring in an "In and Out" burger joint. Oh wait, you wouldn't want them to show up your Oregonian restaurants! One star is too generous. Terrible food and high priced.

Just ok. The chocolate malt shake was all malt - we were chewing it! The sliders were cold and flavorless. The chicken strips were also tasteless. The onion rings were good. The best in the west chicken sandwich was good. The service was ok. Very attentive, but also a bit chaotic. We spent $66 on our family of 4 and were pretty disappointed. We won't be coming back to Burgerville any time soon.

After we pushed custom tip instead of a pre select the window girl was rude Shake is good. We shall see how the food is. But a 2 star because tips should not be expected.

Well, we tried Burgerville for lunch. The drive through moved pretty quickly. We ordered a #6 and the bacon cheeseburger. Quite frankly, they were pretty flavorless. The fries were OK, but lacked salt. Luckily I carry extra. The chocolate milkshakes were good. Sonic is much better...heck, McDonald's would have been better. Disappointing, considering thier prices.

Drive-thru experience is always a bit of a gamble. Tonight I ordered a hazelnut hot fudge sundae... which magically transformed into a regular sundae by the time I got home (no hazelnut--just vibes). I also ordered a large fry and some side sauces. After each item, the employee hit me with the overly enthusiastic, "Okay, what else can I get started for you?" like she was trying to set a Guinness World Record. I'm not kidding--I heard that exact phrase at least 20 more times while waiting in line. It started to feel less like a drive-thru and more like a fast food-themed improv show where every scene starts the same.

We went on the opening day for lunch:(. What a nightmare!! 1-1/2 hours to get six burgers. They had a lot of workers, but just couldn't seem to get any food. Quite a few people left with out their order. This was my first and last visit to a Burgerville. Also my buger was cold

Food-Lame, Service-Weak, Ambiance-Plain... . 6 months!!! Just a lame 6 months is what I give this poor excuse of a burger joint to be in business in Bend Oregon... stopped in to try it out and buy a simple cheap burger and a small fry.. (late enough in the afternoon I didn't want to screw up dinner the wife was going to prepare). I was informed that it was $4.20 for a cheap no condiments other than sauce "Burger".... $4.20 that's insane !!!! A Bun, and a patty so thin you could see through it easier than Superman with X-Ray vision...Do these people not realize that at In-N-Out a Double Double Animal style.. ( Twice the Burger,, Literally!!!). Costs $5.00 if the populous of Bend is this foolish to buy this garbage, God help us all.... BurgerVille will never get my money for food that's barely, Meh!!!

2nd time I've been here this month and both times they forgot something in my order :/ the burgers are alright....nothing special

Not worth the price. $30 for a double cheeseburger, pub beer sliders, fries and raspberry shake. Burgers were Mcdonalds quality for 2x more, fries soggy, and shake tasted like yogurt.

Other than price this place is a pretty good experience with tasty burger and fries. I had the regular basket bacon cheese burger with fries and a drink. $17.48 plus $1.20 for a side of chipotle mayo and a side of spread. Service was good and they tout that they source the majority of their ingredients locally. I don't mind paying premium for higher level "fast food," but the prices were higher than even airport fast food. Can't imagine going back. I would be pushing $80 if I brought my three kids next time. Bathrooms need a code which also struck me as odd and maybe an indication of what these places are like after the new smell wears off.

Overpriced. Lack of taste. Portions are minute. $15.95 for cheeseburger, fries and drink. I have never ate such a piss-poor fast food meal. Thin bun, single end piece of tomato, thin slice of lettuce, unmelted cheese, and a microscopic piece of burger. Add French fries that weren't fully cooked. I have never left a substandard review but this place is an insult to my wallet and stomach. Save your money and go tow Carl's Jr for a good burger. This place will shut down soon - it's atrocious. Save your money!!!

Pulled up to drive through. First time visiting ever. We ask the girl do you have a burger you like? She says she hasn't really tried the burgers. Okay maybe vegetarian. Do we get the northwest cheeseburger. Fries hot, burgers not hot. Get a strawberry milkshake. Milkshake so thick the strawberry is too soft and collapses. Wait tell we get home to get a real straw. First time visit and the last honestly. Burger not I'm even good. Places that have to put so much sauce on any burger or sandwich is hiding the fact that they don't season the meat.

40$ for three extremely small breakfast burgers that looked like microwave whiter castle burgers and french toast sticks. Burgers had gross sauce on them and non American cheese. I will not return. Burger king is better and they aren't good.

I am from out of state and had never been to a Burgerville before, and I was impressed! The service was top notch and the employees took time to explain some of the menu items like what comes on some of the burgers, and the food itself was very good. The wait was sort of long but that was to be expected for a busy Saturday night only a month after they first opened (or so the employee said).

Food was good it's burgerville it taste like good fast food to many negative reviews comparing it to things I though it was great and not that expensive compared to other places

Too expensive for just an ok burger. I did like the dairy free shakes. But they only have one dairy free cheese option, pepper jack!!

Worst burger ever! Nuf said!..........................................................,..the meat, if that was even real? Was flavorless and very tough. Nothing about this place was remotely appealing

Unfortunately, the breakfast biscuits are stale/ hard and I could barely eat them even with the gravy. Asked for no cheese, and got cheese. The fish and chips are the tiniest portion ever for $16. We left disappointed the two visits we went :( not worth the price

Holy Shit what is going through their heads. This place costs as much as a sit down restaurant go to five guys.

Sunday afternoon seemed like a good time to try out Burgerville's new Bend location and see if the hype was worth it. Definitely not. My wife and I each had cowboy sliders which apparently had bad beef as we both ended up praying to the porcelain gods afterwards. My son's bacon cheeseburger was underwhelming in taste but at least it did not cause him to get sick. Fries lame, milkshake good.

I can't figure out why the owners opened such a terrible restaurant. Overpriced is one thing if the food is good but overpriced and bad makes no sense. 0 stars

Awful McDonalds is better than this crap. Order raspberry Italian soda and it came with root beer instead of soda water. The burger were dry and bland. Never going back. I went to the one in Portland alot across from Cleveland high school and it was great. This one is lousy.

Food was average but for the price, it needed to be at least good. Regardless whether I have to wait 15 minutes in line and another 30 minutes for a hamburger, there are way better burgers and fries in town that cost less as well.

Sorry Burgerville, your burger was cold, the only good part was the fresh lettuce. The onion rings are way too big, not at all good or flavorful. The order was just so so. Don't think we will be back. ​

Well, to be fair, they have only been open for a few days and are slammed. The line went pretty fast inside (long line of cars outside as well). They were trying hard. Friendly. Lots of workers in the kitchen pumping out food. Manager actively overseeing the new employees in a friendly manner. But the bottom line is, the food was sub-par. We both had the halibut sandwich, which had a small bun and a smaller piece of fish, sauce and lettuce only. The fries were not fresh out of the fryer. The milkshake, which is a specialty of Burgerville, was just so-so, although it did have fresh strawberries in it. We used to live in the Willamette Valley where BV originated, and at one time it was quite good. Now it's no better than any other fast food restaurant. We were disappointed and will stick with our favorite burger place in Bend: Bend Burger for an excellent burger.