Caitlin M.
Yelp
I grew up going to the Russian River every summer and have always wanted to rent one of Burke's canoes to do the day-long trip. We finally checked that box this past Labor Day weekend, and while we had a great time, I don't think I would do it again with Burke's. First, we arrived at 10:45 on the morning of our trip and had it to wait in line for 45 minutes just to check in, receive our oars and life-vests, and pay- frustrating and unexpected. At one point, the owner (I'm assuming it was Mr. Burke, himself) yelled at everyone from his blow horn claiming that if we listened now it would save us all time checking in, but the info he was sharing could easily have been printed on a little half-sheet with a map of the river (would have been so helpful). There are so many simple things they could/should change to make the process more efficient.
We were finally on the water over an hour later at 12pm. The trip itself was lovely, but be prepared to actually paddle relatively hard, the whole time. We also weren't expecting having to navigate the tube parties that like to tie themselves into one big group, and the handful of private beaches that weren't allowed to stop at. Since we knew we only had until 5pm to get to the designated beach and take the shuttle back, we were definitely feeling the pressure to continue on, taking only a couple of short breaks to eat and rest. It took us exactly 4.5 hours with a few short stops and constant paddling; definitely not a relaxing float down the river, but such a beautiful way to see a nice chunk of the river.
When we finally got to the docking beach, there were about 140 other Burke's canoers waiting to get on the shuttle and a couple of employees who helped get us out of our canoe. We oriented ourselves, and realized there was no clear line or any sort of directions, and wondered how/where we would get on the shuttle. There weren't any signs or any employees giving directions, other than one who said, "there is no line; it's a free-for-all!" This turned into total chaos once the shuttle arrived, with people pushing and yelling to try to claim their spot. We were with our two kids (ages 6 and 9) and quickly stepped out of the way. The employees were of zero help. After the bus left, leaving many unhappy guests behind, we decided to f it and pay the $20 to order a Lyft- annoying to have to do given the shuttle ride was included in the $97 we already paid for the whole trip, but well worth the money to just get the hell out of there. Overall, it was a fun day with our family, but I'm not sure I would recommend Burke's. They've been doing this for way too long to not have a few simple measures in place to make for a more pleasant experience for their guests.