Terry Y.
Yelp
We had lunch at Burma 2 on a Saturday, and although there were many open seats inside and out, the service provided was minimal. It appeared that everyone was running around, not knowing what to do.
My companion made several comments to me about how bad the service at the restaurant was.
The food was good and fresh.
The reason for the one-star review is that I accidentally left my business debit card at the table. 2 days later, while I was far away in another state, I realized it was no longer in my possession. I immediately checked my bank account and saw that the last transaction was from Burma 2, with no other charges.
I called the restaurant and, after three attempts, got nowhere trying to talk to someone. No matter what I did, I could not get anyone on the phone, it would just cut me off. However, a man from the restaurant called me back right away. I explained my situation, and he confirmed that the card was there. I explained I was out of town and asked if he would be so kind as to mail the card to me. He agreed with what I noticed was a bit of reluctance, which I found odd. I returned two days later, and it had not come. A week after I'd left it at the restaurant, it still hadn't arrived, so I called again. I spoke to the same person, who chuckled slightly when I explained my circumstances, and, again with a slight chuckle, said, "Maybe it will come on Monday." One week after our first conversation, the card still has not arrived.
Today, I had to go to the bank to get a new card issued and complete the hours-long task of changing all my services that used the card to the new billing information.
I have no proof that he did not send it, but I suspect he did not, based on his reluctance in the first conversation and the slight chuckles in the second. This is a bad way to do business, and although I really enjoyed this restaurant on numerous previous occasions, I won't go back.
The low-level customer service during dining, the difficulty in getting through to a living person, the whole reaction to my having left the card, and the fact that it never did arrive. I'm done. You may have saved yourself a postage stamp, but you've lost two customers based on this event.