Rachel M.
Yelp
Sexism, aggression, and mistreatment at its highest
The quality of the work I got at Burnside Collision was fine
The service I got wasn't. George, the office manager, was a real peace of work. There were some small errors in the work, and a couple of billing errors made by insurance.
George and I had several phone calls about the issues we were both trying to resolve. On many, he was out of control yelling at me, threatening to seize my car (before the work was or insurance cars were corrected), and hanging up in anger. He would apologize every time I saw him in person.
I figured he was just a jerk. Turns out, he was a jerk to me (a woman). Whenever he talked to my dad, who was helping me with the situation, he was friendly and professional. He tried to justify to my dad that, yes, he was aggressive and yelled at me, but I had been "talking down to him."
I wasn't talking down to him. I was talking to him like I was an equal human being. And, as it turned out, I was correct about how to fix the insurance situation that he said couldn't be fix.
Mark, the owner, and all of his technicians are fine, and I recommend their services.
The trouble is, if you go there to get your car fixed, your interaction will be with George. His behavior was unconscionable.
As such, I, cannot in any way recommend using Burnside Collision for any services, and strongly recommend that the shop owner examines and addresses the way his office manager conducts business.