Christopher
Google
Mi Tierra has gone completely downhill. The food quality is nowhere near what it used to be—bland, poorly prepared, and honestly not worth the price anymore. Whatever standards they once had are clearly gone.
But the real disaster is the customer service. When there’s an issue and you ask to speak to a manager, they don’t help you, don’t resolve anything, and instead tell you to call a phone number that doesn’t even work. That’s not customer service—that’s avoiding responsibility.
So let’s recap:
• Declining food quality
• Zero accountability
• Fake support channels
• No manager willing to actually manage
If you don’t care about your customers anymore, just say that. There are way too many good restaurants out there to waste time or money on a place that clearly doesn’t care once they’ve taken your order.
Won’t be back—and wouldn’t recommend it to anyone.