Busue

Hotel · Polanco

Busue

Hotel · Polanco

3

Eugenio Sue 45, Polanco, Polanco IV Secc, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico

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Highlights

High-end hotel offering laid-back rooms & suites, old-world interiors & a retro restaurant.  

Featured in Conde Nast Traveler
Featured in Afar

Eugenio Sue 45, Polanco, Polanco IV Secc, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico Get directions

$$$

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Eugenio Sue 45, Polanco, Polanco IV Secc, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico Get directions

+52 55 6650 5916

$$$

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Last updated

Jul 11, 2025

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@cntraveler

"How did it strike you on arrival?I didn't know whether to stare up at the ornate ceiling or down at the pretty floor tiles—and then the intricately carved reception desk caught my eye. Nice. What’s the crowd like?Well-dressed thirtysomethings who have traveled to Mexico for work and/or pleasure—and who are informed enough to have chosen the city's exclusive Polanco neighborhood. The good stuff: Tell us about your room.The 11 rooms vary in size, but each has a pretty fabric headboard and modern artwork. If you can, book one that's street-facing, as they tend to be brighter. We’re craving some deep, restorative sleep. They got us?All of the beds are covered in 500-thread-count Egyptian cotton linens. Heaven. How about the little things, like mini bar, or shower goodies. Any of that find its way into your suitcase?I loved lathering up with L'Occitane amenities before slipping into the plush bathrobes. Please tell us the bathroom won’t let us down.The grey mottled-stone sinks, the solid water pressure, the oversized robes—loved 'em all. Maybe the most important topic of all: Wi-Fi. What’s the word?There is strong, free Wi-Fi throughout the hotel. Room service: Worth it?Room service is only available Wednesday through Saturday. On the other days, you'll have to order in from a nearby restaurant—but the staff will collect the food and bring it to your room. And there are so many great options, you'll actually be spoiled for choice. Anything stand out about other services and features? Whether it’s childcare, gyms, spas, even parking—whatever stuck with you.The rooftop restaurant turns into a nightclub Wednesday through Saturday; the noise can be off-putting if you're an early-to-bed light sleeper. What was most memorable—or heartbreaking—about your stay?The combination of original architecture and contemporary design is impressive, but you may be disappointed if you stay on a night when when a party is in full swing. Bottom line: worth it, and why?The hotel is small, so the personal service and attention to detail are impeccable." - Susannah Rigg

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@afar

"An 11-room boutique hotel occupying a former mansion in the Polanco neighborhood." - Brooke Porter Katz

After the Earthquake, Mexico City’s Boutique Hotels Trade Competition for Teamwork - AFAR
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@cntraveler

"Hacienda-style architecture (exposed wooden beams, teracotta tiles, wrought-iron accents) punctuates this 11-room hotel in Mexico City's exclusive Polanco neighborhood. Well-traveled guests love the impeccably designed rooms and the luxurious amenities. While room service is only available Wednesday through Saturday, it's a blessing in disguise: You can choose to order in from any of the neighborhood's phenomenal restaurants and the staff will collect the food and bring it to your room." - Susannah Rigg

19 Best Boutique Hotels in Mexico City | Condé Nast Traveler
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Martha Noguera Zampino

Google
It is located in one of the best places in DF, the neighbourhood of Polanco. Busue is a boutique hotel, with very good service and very well decorated. It offers and personal services. Nice staff and good breakfast. It’s is quite.

Sury Balasubramanian

Google
So so hotel, there is a lot of sound at night. Depends on the room you are staying at. The people there were super nice though and location wise it's awesome!

Arturo Alcocer

Google
For me one of the best hotels in Mexico City and Polanco. One of the best bars with music in the same building. Great!

Omaly Darcia

Google
Beautiful rooms, in the best Polanco area. Cozy beds and free continental breakfast To your room

Alon Cohen

Google
Boutique. Petfect

Daniela Davila

Google
Espectacular, espectacular. Te hacen sentir como en casa. Las habitaciones son un regalo a la vista; el estilo colonial mexicano que poseen es sencillamente precioso, volvería a ir mil veces más. Digno de una obra de arte.

virginia hermosillo

Google
Grandiosa sorpresa, el staff es increíble. Locacion increíble!!! El desayuno continental está incluido y puedes agregar con cargo extra hot cakes o huevos.

Bruno Mojica

Google
Hermosa decoración, camas muy amplias. Personal muy agradable. En una zona perfecta.

Joseph S.

Yelp
Note - there is no longer a disco here (or at least it was not operating while we stayed)! Service was spectacular. One of us got ill and their help was essential. The property is a restored villa about a block off the very trendy shopping/dining street (the Rodeo Drive of Mex City?). This Polanco area was not as "fun" for us as Condesa but you may desire this scene. A lot of wealthy and flashy folks. Rooms were decent size and clean with recently renovated bathrooms. Not really "boutiquey". Breakfast is included. You order from a limited menu (note eggs and sides are extra) and 10 minutes later you can be dining in your room or their small outdoor patio. It was quite pricey for Mex City - about $250/night. If you want to stay in this neighborhood - a good choice. You are also close to the main park and museums but they would be a long walk (Uber is dirt cheap). TV was quite good - many English channels and HBO, Netflix, etc.

Monica S.

Yelp
Polanco is my favorite neighborhood to stay in when I visit Mexico City, but due to its popularity and prettiness, nightly hotel rates can exceed $250 USD. Looking for something in that ballpark, I landed upon Hotel Busúe, a newly remodeled boutique hotel. The location is really great --a quiet street within walking distance of all the great cafés and restaurants-- and the hotel design is beautiful in it's traditional Mexican stonework. Wifi: it's free and functional enough to reply to emails, but if you need to make Skype calls or use Facetime, you'll need to leave the hotel for that (and I recommend walking to nearby Le Pain Quotidien). At least, I couldn't use it from within my room or the 3rd floor restaurant. Separately, when it comes to added amenities, I love having a gym at the hotel and this one didn't have that, nor could it recommend a nearby option. There was also no mini bar, for that bag of chips you crave! Room: I stayed on the first floor in room 3 (or C) and while I slept very well in the king sized bed, there was very little lighting and nearly no natural light from the windows. I'd recommend adding more light to the room, otherwise it can feel a bit dungeon-like, albeit a lovely, boutique dungeon. Bathroom: very nice shower, loved the natural stone floor. Lacking though was the water pressure. The water came out very limp. A nice little touch was also the bite-sized dessert that came around at 5/6pm. Honestly though, I'm one of those people that doesn't like to be bothered once I'm in my room and it would have been nice if they would offer the option upon check-in. Want dessert? Or are you a sour ninny that doesn't want to be bugged? The latter please! ;) Having a "do not disturb" sign would make this a possibility. Overall, I thought the hotel was very nice and I loved the bed. With a few adjustments, I think this is a 4-star hotel. As a business hotel, Busué doesn't quite cut it, but for a couple or vacation traveler, it's a very good option. My stay was a solid 3.5 and I'd stay here again.

Frank L.

Yelp
The hotel is located in Polanco, a very nice area. The building is an old reconverted building and is nice. But it stops there The rooms are all under a nightclub and disco and no one can sleep till 2am. The music is deafening TV does not work No room service Internet is spotty If you don't speak Spanish, the level of service and help drops to zero. Thank God for Google translate

Billy M.

Yelp
UPDATE: The Hotel manager was very apologetic and did provide us with a refund and cancelled our remaining stay. If you do elect to try this hotel make sure it is on an evening when the club above the hotel is closed!!

Jen B.

Yelp
There is a club on the top floor that is open until 2am from Wednesday to Saturday nights, making sleep an absolute impossibility. While the staff are truly lovely and the hotel is clean and well positioned, unless you are looking for a spring break experience, I would stay elsewhere. Another negative is the total lack of sunlight. The only light that gets to the rooms is from a light well that filters down from a 4 foot gap between the rooms. The windows look out into this light well, and directly in to the bedroom of the room across of it, so you either have blinds open to look at your neighbor, or close them for total darkness. Loud and dark are just not what I look for in a luxury hotel.