Claire S.
Yelp
Disorganized, Misleading, and Not Worth the Money
I booked a reservation for Busy Signal's Valentine's Day pop-up bar through OpenTable, as advertised on their social media. Upon arrival, we were met with a long line--despite having a reservation--and were then told we had to pay an additional $20 per person just to enter but somehow that came out to $43 for the both of us. Once inside, we spoke to the host, who admitted they had to cancel our reservation without notifying us because the restaurant was rented out and Open Table did not block off times "as they were supposed to". They could have easily sent a mass text to ALL people who booked after the correct time to inform them they had no reservation, but NO. So, after paying to get in, we had no table and nowhere to sit.
One of the biggest disappointments was the food--we were so excited to try it, but because of how unorganized everything was, we didn't get to eat a single thing.
The pop-up bar itself was overcrowded, uncomfortable, and nothing like the photos and videos they promoted. It felt more like a packed nightclub than a fun, themed experience. The seating options were tiny picnic tables with flimsy wooden chairs, which were somehow being sold for $200-$300+--absolutely ridiculous.
The host did offer a complimentary drink, which was appreciated, but it didn't make up for the poor organization, misleading advertising, and overall disappointing experience.
If Busy Signal plans to do another event like this, they seriously need to rethink their approach. Their website and marketing should be clear and upfront about additional charges, seating arrangements, and how reservations actually work. As it stands, this event was a frustrating waste of time and money. Do better.