Brittany L.
Yelp
this place was a nightmare. We went to peddlers village to enjoy the lights and shops. I thought we could swing by here and get something to eat before we started our journey. We got there and it was a full house (understandable for a Friday night) there's no room to wait in the lobby so you have to squeeze against a wall. We waited about 30 mins and we were then seated next to a screaming baby.
Our waitress Liz came to take our drink orders. She was very polite and kind. Well she took our drink orders and was gone for about 10 mins until she came back to deliver them. She left right away and didn't ask if we were ready to order. So another 10-15 mins went by. Finally upon her return, we were able to order.
My husband and I both ordered burgers. He got the holiday apple butter burger and I got a regular cheeseburger. I specifically ordered extra cheese because I got mine well done.
Well as you can imagine the food came out 45 mins later. My husband was in the bathroom, she sits the food down and ask me if the food was ok...how would I know if you just sat it down?....anyways...my husband gets back and he said his burger was amazing. I took a bite of mine and realized there was no extra cheese. Not a big deal I took a bite and it definitely needed extra. Again no big deal. I'll wait for the waitress to come back and check and I'll ask her to bring out a slice of cheese.
Well moral of the story, the waitress never came back until about 45 mins later, my drink was gone and I couldn't eat my burger anyways because I was so thirsty. So my food got cold and I refused to eat it or take it home. When the waitress finally made her return, I asked for the bill and I explained about my burger being incorrect and I had no drink, thinking that maybe she would redeem herself and I could just give her a nice tip.
Well, she brings the bill and left my meal that I sent back on there. And that's right you guessed it, left again for 15 mins.
Upon her return to pick up the payment I asked her to please take mine off as I sent it back and it was not how I requested.
She got super pissy and told me that's not something she can do, her manager has to do it. (So shouldn't you just asked your manager to do it in the first place) common sense to me but whatever.
What really set it off for me was when she brought the corrected bill back and threw it on the table instead of handing it to me.
I'm not going to say I would never come here again, but I promise you, I won't let a waitress disrespect me when it was something that was easily able to be fixed. Managers. Please tell Liz to be more attentive to her customers, if that was the old unmarried me, there would have been a different outcome. Super unprofessional and inattentive!