鮨 心 by 宮川 東京 / Sushi Shin by Miyakawa Tokyo

Thank you for providing an experience that was utterly unworthy of the Mandarin Oriental name. Every time I visit Japan, I dine at sushi omakase restaurants with a minimum dinner course price of 30,000 yen or higher. However, in just an hour and twenty minutes, the trust and expectations associated with the name “Mandarin Oriental” completely collapsed. To begin with, I was disappointed to learn that there was no draft beer available. Then, when I ordered Dassai 23 (180ml) from the sake list, what was actually served was Dassai 39. This is nothing short of deceiving the customer. When I pointed it out, the staff hastily removed the drink menu from my sight, saying, “If you don’t like it, we can change it to something else.” I chose not to make a scene and disrupt other guests’ dinners, so I simply drank the Dassai 39 but paid the price for Dassai 23. Yet, the fact that such a thing could happen here — something that would never occur even at a humble izakaya — was deeply unpleasant. If I had been a foreigner unfamiliar with sake, I would have been overcharged without ever realizing it. Ah, I almost forgot to mention — no one offered to take my backpack, so I had to place it on the floor between my legs in the narrow space between the chair and the counter. It also felt rather warm inside, and when I returned from the restroom after taking off my sweatshirt, I ended up folding it myself and placing it on the empty chair beside me. If this had been a casual Sushiro chain restaurant, I would have understood, but at a venue bearing the names “Mandarin Oriental” and “Miyakawa,” this level of service was simply disappointing. The tsumami and nigiri courses were mediocre at best. It felt like a restaurant targeting tourists who know little about sushi. The moment I picked up the ōtoro nigiri and half the rice (shari) fell apart onto the counter, my doubts turned into conviction. The kuruma ebi was so dry and tough that I had to keep chewing for an uncomfortably long time just to swallow it. Honestly, if not for the foreign guests sitting beside me, I might have spat it out. In all honesty, this meal was worth no more than a 40,000-yen sushi disaster. Despite being a place that clearly caters to foreigners, the chefs could barely speak English beyond describing the ingredients, and the entire course was rushed to completion within just one hour and twenty minutes. In short, it was an epic fail of an experience. Chef Miyakawa and the management of the Mandarin Oriental should seriously reflect on how this establishment completely tarnishes their reputation. It was a disgrace to their name and brand. Not only will I never revisit this restaurant, but I have also decided never to stay at any Mandarin Oriental property again. Among all the sushi omakase experiences I have had in Japan, this was by far the most disappointing.

An outstanding dining experience at Sushi Shin. The quality of the fish and seafood is exceptional, with impressive techniques such as marinated cuts and beautifully aged fish that elevate the flavors to another level. Every piece demonstrates precision and deep respect for tradition. It is on the pricier side, but absolutely worth it for the level of craftsmanship and ingredients. To give an idea, even a single bottle of water is ¥1,898 — which may seem steep, but it reflects the exclusivity of the overall experience.

The most attentive sushi dining experience we have had to date. The care and craftsmanship of the Master Sushi chef, along with his good nature and conversation, created a night we will not forget. If you’re looking for a unique and elevated dining experience this is the place to go.

Absolutely loved to celebrate my bday here and enjoyed the food! Chefs are amazing and so energetic and happy! Service is great! View is fantastic. Food is delicious!

Best sushi that I have ever tried! The quality of ingredients used and their combination is superb. Watching the chefs prepare it, is a beautiful experience. Absolutely recommended!

Exceptional craftsmanship and service. Incredible experience and food one of the best in Tokyo.

I'd think you'll probably find restaurants serving similar quality of food but at a lower price in Tokyo. However, Omakase is not just about the food but the overall experience. The staff were attentive, the view was astonishing, and watching the chef making sushi for us was absolutely enjoyable. Will definitely visit again.

Simply outstanding! There aren’t enough words to describe the beauty of this experience. The care taken and the quality of ingredients was impeccable.