Julia G.
Yelp
As fans of Southern Charm and eager to check out Craig and Austen's new spot, my group of three was excited to try By The Way. Unfortunately, the experience did not live up to the anticipation.
First, the positive: the bartenders were friendly and the ambiance was cute, with a trendy vibe that made the place feel inviting. We had high hopes as we settled in, eager to experience what the restaurant had to offer.
However, the service and overall experience left much to be desired. Upon arrival, we were told by the door attendant to wait at the end of the bar by the server bay, as we were put on a list for a table. We were happy to wait, but after 30 minutes, the situation took a turn for the worse. What seemed to be the manager on duty pointed out that we were standing in the server bay and told us to move out of the way. When I clarified that we had been told to wait there until our table was ready, she questioned who had given us that direction. To make matters worse, she proceeded to talk poorly about us to the host and even complained about her own staff, making the entire situation feel uncomfortable and unprofessional.
We were left feeling unwelcome and frustrated. After spending an hour waiting with no progress, we decided to cancel our reservation and leave. On top of that, the $120 tab for four drinks was steep, especially with the excessive taxes, fees, and service charges added to the bill.
It's unfortunate, because the potential for a great experience was there, but the rude behavior from management and the poor handling of seating and service completely soured the evening. We won't be returning anytime soon, and frankly, we found it hard to justify spending any more money at a place that made us feel so uncomfortable.