BYREDO New York Soho

It was my first time in Byredo today and had a wonderful experience with Mark! He was lovely, super patient, informative and friendly as I navigated buying gifts for my employees. The transaction was really seamless and he made me feel welcome, offered me water and was communicative about the gift wrapping time. The gift wrapping here really is stellar and some of the prettiest I have ever seen. It also smells amazing in here!!!

Super lovely experience earlier this week with Amber at the makeup counter! She was really friendly and helped me with trying on lipstick colors. I’ll definitely be back here :)

I never write bad reviews but this was such a horrible experience for such a “luxury” brand. I was looking to buy a perfume the day I visited. I saw that all 3 sales associates were busy so I respectfully waited until people were done. When it was my turn, the male sales associate with curly hair didn’t even greet me, so I went ahead and asked if he had recommendations. A few mins later, a customer barges in and asks for help to find a scent. That other customer even said to the male sales associate “oh are you helping someone?” In a rude tone knowing she just cut me off. The sales associate doesn’t correct this rude behavior/or say I can help you in a couple of mins but instead says to that entitled customer “I can still help you”. This same male associate offered samples to the customer before me but never once asked me about my thoughts about his reccs or offered any free samples. I was respectful and kind the entire time but this experience made me not want to purchase from the brand. You just know these sales associates just want to make a sale to meet commission and don’t actually care for the customer experience. Management needs to reevaluate/retrain their front facing sales associates. If you read all the negative reviews, they are all from people of color/non Caucasian customers. Do better BYREDO!!

Had a very nice experience with Mark today! He was very knowledgeable about each scent and how to layer them. He was also kind and patient without being pushy, which is rare to find today! Highly recommend you go to the store based on my experience!

This review is for the online store, not this retail location. Ordered a gift wrapped item with a gift message and it was instead delivered to the recipient with the items just thrown into the shipping box with no gift message or any indication of by whom it was ordered. This made for a very embarrassing time explaining to the recipient who had asked multiple people about the package since even the included invoice didn’t specify anyone’s name. Additionally, the birthday surprise was ruined and the person has nothing to open on their birthday. Customer service just said “oh, sorry, it was because we were busy for Christmas.” (Not quite sure how this is a reasonable explanation, but anyway the order was placed on 12/31.) Good to know that wrapping is not guaranteed, even though the site specifies “every order comes with a Byredo wrapping.” In the future will be using third party retailers that can guarantee wrapping on gifts.

would give zerooooo stars if I could You can return an unopened item you purchase online, and you can kick rocks if you purchased instore! Customer service and in store managers say there’s a sign so apparently I should have known better (it’s tiny, on the counter, flat down) and you can only get a store credit for the item instead of a refund. Would literally never shop in person if I had known- especially since they honor returns online?! Super wack.

Wonderful customer service from Stella! Super accommodating and respectful. No pressure to buy, yet helpful to figure out which scent I preferred. Patient and kind, allowing me time to think before investing for the next couple years.

Stella is the best. She helped me find a great candle for my home. I always love coming here. Clean store and kind employees.