Nava N.
Yelp
LONDON RESTAURANTS! I MUST HAVE YOUR ATTENTION!
This Byron knows good service.
Seriously. No, seriously.
Okay so Byron burgers aren't going to top the list of anyone's favorite burger on the planet. But as far as chains go, Byron does the job and does the job better than the other popular chain GBK. I had a Roquefort burger which was cooked perfectly, along with skin on chips which were also tasty, although slightly lacking in salt, and a chocolate oreo shake. All were good and perfectly serviceable. The crispy red onion on the Roquefort burger really makes it quite tasty. Totally recommend.
But what I want to talk about is the service. Our group of 9 walked in at 7:50, having booked a table at 8pm. Whoops. They couldn't find our booking. Well, that's not great. So the host looked around and said that if we went to get a drink, he would have a table for us by 8:15. Okay, it's a bit inconvenient, but not killer.
So our group went across the road to Sophie's for a drink. Get our beverages, and suddenly we turn around to see that the Byron host had walked over to tell us that our table was ready and to take our time and come back whenever we're ready. I was impressed by this alone. How nice is that?
Then, halfway through our meal, the manager walks up, unsolicited, and says "I understand there was an issue with your booking, so we're going to take several of the food items off the bill." And he delivered on that promise. Not to mention, our waiter was totally spot on.
Say what? Seriously, I will love this Byron forever for the top notch way they handled a minor inconvenience. Super classy folks. No excuses, just awesome delivery.