Ms. K.
Yelp
This review is specifically for Designer Perfumes, and more so, for the unprofessional behavior of the employee I encountered today.
I walked into the store to inquire about a few fragrances and asked about the pricing. The prices she quoted were identical to those you'd find at Nordstrom or Bloomingdale's--basically full retail price. When I asked what their outlet price was, she told me these brands don't come at a discount. I thanked her and left.
Another customer who also didn't make a purchase exited right after me. As we were both walking away (fully outside the store), I casually mentioned to her, "If it's full price, I might as well get it from Nordstrom where I earn high points," to which she agreed. That was the end of that exchange--two customers sharing a passing comment outside the store.
A few minutes later, I realized the sunglasses I had previously bought (not from that store) still had the tag on, and I thought I saw scissors on her counter. I went back in and politely asked if I could borrow the scissors. She kindly allowed me to use them, which I appreciated.
However, what came next was completely uncalled for. She told me she overheard my conversation outside and said, "If you want a discount, maybe you should go to Nordstrom Rack." I replied that Nordstrom Rack doesn't carry that specific perfume, but Nordstrom does--plus I earn points. She then said she "didn't like" the comment I made to the other customer. I explained I didn't say anything wrong and was simply commenting on pricing and loyalty benefits.
What made it even more awkward was that she said this in front of another customer she was helping check out, then held up her finger and said, "I'll have a word with you when this customer leaves."
At that point I said, "Excuse me, I'm not here to get a lecture from you. I appreciate you letting me use the scissors, but that doesn't give you the right to confront me about a private conversation I had outside your store."
I left feeling deeply uncomfortable. It's one thing to decline a sale, it's another to chastise a potential customer for an offhand comment made outside your store. This employee needs serious training on customer service and basic professionalism. Needless to say, I won't be returning.
