Cadillac Hotel & Beach Club, Autograph Collection

I stayed at the Cadillac Hotel for a conference and enjoyed my time there, staying at a hotel with character is awesome! The hotel is right in the beach, I enjoyed the service at the pool and the beach! All staff I came into contact with was very helpful and friendly including the housekeeper Marjorie. The stand out star is Jennifer at the lobby bar, she was on point with her recommendations on the area, great conversationalist and makes a killer mai tai. There were only a few minor details I saw but nothing to make a fuss about, the hotel has been going for 40+ years, the staff, service, vibe and lux amenities I'd prefer any day over anything else.||The location can't be beat, very walkable and safe. I had to leave at 4am to the airport and there were plenty of people surprisingly out and about walking, running and working out.

When we arrived to check in they wouldn't give us a room that was adjoining so our family had to split up into two rooms. My three kids in one room and my husband and I in the other. This was our 25th anniversary trip so we were trying to stay together but I guess we could have slept in separate rooms... one of us with one kid and the other with two kids. They are teenagers and didn't need the in room supervision but it would have been a better vacation to actually be together to plan and simple things like share sunscreen and toothpaste. We said we would change room types if needed. But, they said they couldn't change us. I had put the request from adjoining rooms on the reservation. The two rooms they gave us were then side by side but the "ocean view" that we paid extra for, was of a large group of palm trees. We couldn't even see the ocean. They were able to move us up to a higher room when I apologized for being a bother and ask to move up so we could see. During our stay we were told we could get two chairs per room per day on the beach or poolside. Never any chairs available and when we got out there early to get a chair if you left the seat they would remove your things to the pool desk and give the chairs to someone else. Then, you were left without chairs again. Everything else cost extra...an umbrella for the day, any shaded cabana area, someone to park your car. You couldn't park there yourself. You could park somewhere off property yourself and walk back or they would valet your car at the extra charge. Which was convenient but expensive and took a long time to get your car when you needed it. We missed diner reservations and a jet ski reservation waiting for the car two times this week. Water at the pools and towels were free. The people who opened doors and gave services at the pool were helpful and kind. Wishing we had picked a different place. This one looked so good on the site.

Don’t get a king bed because the room is small. Rooms are clean. Good bed. Great beach access. I got trapped in broken elevator. It didn’t work three days. Two mornings I took cold showers. Power went out twice. The staff is fantastic. I hope they all find new jobs at a better location.

Miami Beach was a major letdown. While the hotel presents itself as upscale and modern, the service and guest experience were anything but. The aesthetic might be nice, but the lack of attention to guest comfort and basic hospitality quickly overshadowed any visual appeal To start, the air conditioning is oddly treated as an amenity rather than a basic necessity. In the Florida heat, you’d expect it to work well and be included without question, but that wasn’t the case here. The pool, which we had looked forward to enjoying during our downtime, closes far too early. It was frustrating not to be able to relax by the water in the evening, especially in such a warm, beachside city. Getting back into the hotel from the beach was another headache. The gate system locks you out, which made re-entry a hassle, especially when you're just trying to return to your room after spending time by the ocean. The worst part of our stay, though, was the overall poor service from the staff. On the day we were heading to the airport, we had arranged for a van to pick us up. When it arrived, hotel staff refused to let it pull into the drop-off area, claiming “the van is going to hit the umbrella.” Rather than offering a simple solution—like closing or moving the umbrella—they made us walk to a less convenient spot. This was particularly difficult since two of our family members have trouble walking. There was no concern or flexibility from the staff, just rigid rules and no willingness to accommodate. Overall, the Cadillac Hotel severely lacks in customer service and basic hospitality. If you're traveling with family, especially anyone with mobility concerns, I’d strongly recommend looking elsewhere. This hotel might look nice in pictures, but the reality doesn’t match the image.

We had an amazing stay at the Cadillac Hotel & Beach Club! Our room had the largest outdoor space on the property, which made the experience feel extra special — perfect for relaxing and taking in the Miami views and vibes. We also got a look at several other rooms during our stay, and every one of them was beautiful, stylish, and thoughtfully designed. The property itself is stunning, stylish, the staff was warm and accommodating, and the location can’t be beat. Highly recommend this hotel for anyone looking for a chic and comfortable beachfront getaway.

We had a great experience at this mid-beach gem. Excellent service and location. Room was comfortable and well appointed. We weren’t big fans of the $49/night valet parking, but it was nice to be able to not worry about vehicle safety or finding our own parking. Great beach with chairs and umbrellas included, and free bike rentals for the first few hours. Good nearby access to the free trolley system, so it was super easy to hop down to South Beach for dinner, etc. In short, we loved the place and had a great experience.

Stayed labor day weekend! Beautiful, confortable, clean, great location! But what makes this hotel excellent is the people that work there! Wonderful people! Everywhere you go in this hotel you will feel welcomed and pampered! The people separates this hotel from others!

I am a loyal Marriot Bonvoy member, and always try and stay at a Marriot wherever I stay. I have visited this specific hotel 3-4 times in the last 1 year or so. Literally each time there has been an issue. The first two times there was a mold issue in the room, or water was dripping from the air vent outside the bathroom. This time, after having run about 6.5 miles along the beach path, I came back and needed ice to cool off and for my drinks. Went to get ice, and the room looked like something you’d find in a Red Roof Inn or something low end. Not what you expect and pay for with a Marriott Hotel, Autograph Collection, in Miami Beach. Very disappointed. I had to go to the lobby and ask for ice, which took them about 10 minutes to figure out where they could get it. Not what I expect nor pay for from Marriott. Do better.

For Miami Beach, The Cadillac is in a great location (I must prefer mid-beach) and I think the rooms, while small, are nice and comfortable. I've stayed here a few times and never been disappointed. If you are looking for a grand lobby and expansive bar -- you won't find it here. But, there's some lobby seating and a nice bar. The breakfast / food spot that used to be at the end of the bar is now a separate (and larger) space, which was much needed. Both pools are pretty nice - the "everyone" pool was recently redone (and is nice and deep) and the adults only pool, while small, is in a great spot on property. Bungalow is also near the pools, and is one of my favorite outdoor hotel bars. It's got a great vibe, good food, and if it rains...you'll stay 95% dry. The rooms are small as mentioned before but have everything you need. Try for a view, it'll help make it feel bigger. I've always found the prices comparatively reasonable here, and if your job offers a subscription to one of those discount sites, you can sometimes get a room for about half the listed price. While that means I forego the Bonvoy points...the discount is far too attractive to pass up. I wouldn't hang for a week, but this is my go-to price conscious but still very nice stay for 1-2 nights on Miami Beach.

I stayed here for 5 days and it was ok. The hotel isn't centrally located to the "hot spots" and we had to Uber everywhere. From the photos, I envisioned the pool to be much larger than it was and didn't give us "beach club" vibes. The onsite restaurant was less than favorable in my opinion and overpriced, check out my other review for details. The rooms were modernly decorated but my "ocean view" was blocked by construction workers and dumpsters below. We landed early, around 1pm and asked for an early check in. They didn't have anything which was fine, but I asked for them to call me and they never did. 4 hours later was room was ready only because I went up to the front asking what was going on?? As a platinum member I'm usually treated a tad bit nicer and as a priority given the status. There's plenty of other hotels and I'll stay closer to south beach next time.

My favorite hotel of all of Miami!! My girlfriend and I had a great time coming here! The lobby/bar area was beautiful and the pool area had a nice cozy yet luxurious charm to it. The beach service was incredible! Between setting up our chains & umbrellas to ordering food & drinks it was perfect! Me personally I didn't go to the pool at all (how could you with the beautiful natural ocean & sandy beach) but seemed pretty clean! They were even touching up paint in certain areas by the pool. Also noticed in some of the older complaints that the hallway didn't smell good - we experienced the complete opposite and I commented to my girlfriend as we were approaching our room how great the hallway it smelled (maybe they listened to the past bad reviews). Overall can't complain, room was clean, modern and we had a beautiful view of the ocean! I'll definitely be coming back here and recommend others do as well!!

I would not stay here again. Adult pool is cloudy and has hair/debris. The other pool was clear but full of what appeared to be kid diaper pellets. No pool staff comes by and asks you if you need anything. They just stand around at their little huts. The one guy that came to pick up finished plates couldn't even ask us if we were done in english. My wife had to call me over to translate. As for the room, the bathroom lighting is not sufficient if you are a woman trying to do your make up. We couldn't find hand or face towels in the bathroom, but hey, we have an ethernet port next to the tub? Later found hand towels in the closet along with the blow drier. The Live TV on the television glitched a lot, making it unwatchable. I tried to order a pot of coffee via the room service QR code, and it rejected when trying to charge to my room by entering my room # and last name. The little coffee cafe downstairs made up some decent Lattes with Almond milk. We prefer Oatmilk but that wasnt an option. Having a convenient store across the street is really nice, and a liquor store is right on the corner also. I'd stay further south if I come back. We dont mind walking, but 39th is a bit far to Lincoln.

The staff was pleasant. Our room had a strange odor and we found the remnants of a pizza in the closet which was a little gross. Pool area is nice with both a family and adult pool. Beach was lovely and guys working the beach chairs and umbrella were excellent. We did eat at the outdoor restaurant. I ordered the tuna but they were out . They were out of a few things . Ended up getting lobster rolls which were good. Hotel bar was nice and they had live music in the bar both nights we stayed .

Overall, Cadillac feels like a hotel that was super nice about 10 years ago, but there are enough little cracks and things to complain about that I wouldn't come back here unless I got a bunch of deals again. My biggest complaint is that the service was SO slow. Whether it was in the restaurants or by the pool or even sometimes the check in desk, it felt like no one had any sense of urgency with customer service. Considering the number of stars this place has, as well as the prices, I'm surprised the staff doesn't have just a little more pep in their step. I ended up saving a couple hundred dollars booking here compared to other similar resorts with some specials they had alongside my credit card. I'd consider returning if I got those same deals, but wouldn't necessarily recommend this spot otherwise. Not a BAD hotel, just not necessarily worth the full price IMO!

Went to the restaurant located inside the hotel. Sat and was greeted by Leo. He is a great server. I enjoyed a refreshing drink and promptly ordered the beef carpaccio and spaghetti Carbonera. Both were fantastic. The carpaccio came with shaved truffles and provided an earthy flavor to the dish. The pasta was a little rich yet still enjoyable. Would come here again next time in Miami

Cadillac is an extremely below average hotel for what you pay for. You really really really do NOT get what you pay. The willingness to pay ratio on this specific hotel is/should be no more than $140/night but my boyfriend really wanted a superior experience as this was his first time in Miami and my first vacation within the last 4-5 years. So much so we were willing to pay over $1000 for a mere days. Overall, this hotel is a solid 2.5-3/5 stars. Cleanliness could use a lot of work: the floors are super dusty, a bit grimy, the towels all had someone's prior mascara/eyeliner/foundation stains on them. The hairdryer was also absolutely disgusting and sticky. The air conditioner in the rooms do not provide adequate temperature management - it just feels the vent blows a semblance of cold air while the room is still humid. So it's a combination of poor ventilation and poor air conditioning. The sliding door to the balcony was also a struggle to open. Either it needed a whole bottle of WD-40 or an entire hinge replacement. Customer service here is also extremely below average with a lot of the staff being straight up rude - from the housekeeping to the receptionists, they were not only extremely unhelpful but very curt and rude. This hotel also was categorized incorrectly under "free parking". It's $50 per day valet and if anyone knows Miami, parking is nearly impossible to find so you are essentially pigeon-holed into utilizing the valet. It ended up being Priceline who remedied the situation in providing a partial refund for the parking fiasco, and honestly I hope Cadillac cleans their act (and clean the rooms!!) and ups their game up as well. Feedback: 1. Train your customer service staff to actually serve the customer with polite manners... 2. Ensure housekeeping cleans the floors adequately and that you throw all stained towels away or do a better job washing your towels more thoroughly 3. Include a fridge in the room, and just a fridge that has expensive hotel beverages that are sensored and charged 4. Decent swimming pool and cabana area (the only redeeming qualities) 5. Decent location in mid beach I do not recommend and most likely wouldn't return. Cadillac is like getting catfished on Tinder - thinking you're about to go out on a date with a gorgeous stranger, when in fact it's all smoke and mirrors - barely looking anything like the photos advertised.

I convinced my gf to stay here this trip. Our room was not ready when we were told. No phone call or text. They tried to argue with us about calling. Paid the upgrade for an ocean view. Our room faces the rear building. We were told" we'll it has a partial.view at least". Manager still has not called us back. The balcony door gets stuck, and we didn't get our ocean view.

First impressions. Let's start with location. Primo location on Collins and 40th. (Caveat, Apple Maps takes you to the north side of the building on 40th street so you need to come out and do a full 360 and circle back to get in even though the drive is oh so close. Not the hotel's fault.Entrance is on Collins between 39th and 40th.) Hospitality at this hotel was on full display at every turn and with every person we interacted with. Their joy gave us joy. This hotel is operating a very high level as far as service goes. It's not ultra high end luxury, but just a genuine warmth. The Door, Valet, and Bell Staff were super attentive. The front desk check in was also incredibly speedy, and conversational, and light. The right amount of efficiency and lite humor to make it memorable. The hotel, including the room is very clean. They went a little heavy in the Clorox bleach and the smell was overpowering. However, the room itself was very clean. Marjorie was our housekeeping attendant, and she was delightful. Merci Marjorie. The pool and beach area were nice. On our stay there were plenty of open chairs by the beach and the pool. Service was quick. There was construction going on next door which made it very noisy around the pool. You will want to check with the hotel if this is still an issue when you reserve if you plan to do any lounging by the pool. Otherwise the adult area, outdoor restaurant, and beach were quite nice. As for the restaurant, we only did the buffet breakfast. It was ample and again great service by Mattia (server) and William (buffet cook) were both extremely accommodating on day 1. Genecia on day 2 was also amazing. Like the rest of the hotel, the rest of the staff seemed more than happy to help and make your stay pleasurable. Once you settle in, a few things of note. No secure internet. While public Wi-Fi is always sketchy, they don't even have the basic Marriott wall which requires you to enter a room number and name. It's wide open. The staff also asks you for your room number and name at various points when making a purchase. This allows anyone close by to hear this information. Easily remedied by having your information written down. The room needed some minor touch ups. The elevators can get jammed up. Saw this a few times with a two to three elevator wait. Hey, you're on vacation. Chill. The interior cabs are equipped with key card security feature and the floor has a throwback Caddilac logo as a nod to the namesake. The blackout drapes in the room were nice and much needed. Although it would be nice to just once have blackout drapes which overlapped and did not let any light through. First world problem. All and all a great stay.

1. It's ocean view from my room, but in fact it's construction view 2. Swimming pool doesn't work 3. One elevator doesn't work too 4. You paid resort fee, but it's can be no more chairs at the beach already The worst hotel in Miami Beach. The manager doesn't solve any problems. They say that they will call back and solve the problem, in the end no one calls

Great spot north a little of the madness. Hotel was clean, service was good, right on beach. Food was very good as well at the restaurant. Outdoor beach eatery.

Had a great stay here. The room was clean and perfect size for two, we had no trouble getting it clean every day and the view was beautiful. Also loved having a balcony! We used the cabanas by the adult only pool. The atmosphere was relaxing, everyone working there was so very sweet. (Thank you Camila & Sergei ) The ONE and only complaint I got about this entire hotel is the cushions in the cabanas. It's really ridiculous how bad they are... for the third day the sweet pool staff actually tried to stack a couple on top of each other after i asked. But really... manager needs to address this because it's so bad (see picture). Other than that, great food, fantastic yoga in the morning! You are right next to the boardwalk so the spot is great as well. Checking in and out was a breeze! I would definitely like to come back.

Just a quick note to praise your amazing hotel and excellent service. We spent last week celebrating the 50th birthday of my best friend of 32 years. . I just couldn't say enough about the service and facilities at The Cadillac. Breakfast was excellent. The rooms were perfect and the vibe was just everything we wanted. We are so grateful for your hospitality and will certainly be back. Wonderful work. Stay at this hotel. It is Miami Beach perfect.

Would give zero stars if it was possible! Horrible customer service! As a loyal lifetime Marriott member I would've expected more. I used my own suite night awards to upgrade my room. I got "upgraded" to a view of construction. Furthermore, the construction was NOT noted on the website and it shut down one of the pools, eliminating the adult only pool. If I wanted to be around annoying children I would have stayed home! I contacted the hotel five times regarding getting my suite night awards back and they refused. Only redeeming quality is the location. I would've chosen another hotel had I known.

Love this hotel. Clean and nice inside and out. Highly recommend. This is where we stay every time we come to Miami.

I can't believe ppl gave them low reviews. Cadillac is one of our favorite hotels in Miami along with Nobu.

I had booked this hotel for a weekend and I doubt I will stay anywhere else now! The employees were so very helpful and nice. The room was beautiful, pool was amazing and being literally on the beach was an awesome plus. Would definitely recommend

Life time Titanium Elite means nothing. I have seen reviews were these guys screw up reservations and yea, they did. Paying $800 per night for Ocean front with balcony. Not happening. Putting me in an ocean front with no opening window or balcony. The LAST time I come to this over priced and under serviced property.

Booked this hotel last minute after our Airbnb was dirty. We are so glad we stayed here. The room was very comfortable with great amenities. All the restaurants on the property were very good. Definitely get a coffee and pastry at the little cafe! We can't wait to return.

I'm writing this review as I'm staying here because I doubt it will change. This hotel should immediately be dropped from Marriott and especially the Autograph collection because it is very, very far from living up to both names. My son and I always come to Miami Beach for his spring break and normally we stay at the Ritz, south beach. We decided to stray off course and try some other brands on the beach this time to get a feel for the other hotels and boy did we make a mistake by choosing this hotel. From the start, the service here is fng atrocious. - Slowest valet I have ever experienced, not the friendliest desk staff, the one I originally checked in with had the personality of a wet dish rag and also forgot to offer us the points or breakfast and there were no upgrades available, even as platinum. - The lobby is incredibly small and unwelcoming. - The hallways smell old and musty - The pool was cloudy, dirty, and full of debris - They gave us dirty, yellow stained towels for the chairs and the chairs themselves were dirty and not well kept. - The staff at the tiki bar out back were slow and non existent, I actually had to finally walk up to the bar and order the drinks after sitting for almost 10 minutes to which the one bartender acknowledged the server es there were slow and they have been told before to do a better job basically. Also, the frozen drinks are pretty much melted by the time they get to you and they're served with cheap shitty paper straws. - The food at both the hut and the main restaurant are mediocre and disappointing, my son had a Cuban sandwich and they yellow mustard wasn't on there, I got chicken tacos and they were just not good, I don't even know how to explain messing up a chicken taco. - The staff at the beach are also almost non existent and unhelpful, always on phones, drink orders not being taken. - Our room was not ready for check in till after 5:30 pm which is a joke for a platinum member and there were no washcloths in our room which we didn't realize till late at night when we got back which was very frustrating. To also note on the room, they are incredibly tiny and off putting. My closet is bigger. The rooms are so small, the toilet in the bathroom is directly in front of the sink and you have to actually stand to the side of the sink because it's in the way. I mean the list goes on, this hotel just flat out sucks. We took a chance here and boy did it bite us in the ass. Needless to say, we aren't extending our stay after Saturday 4/6 and we'll be moving down the road back to the Ritz where we normally stay at.

Not sure why I returned to this hotel. Unprofessional when checking in, no air conditioning for 2 days and few unreserved seats at the pool while all the reserved paid seats remain empty. And to boot I'm a "Titanium Elite" lifetime member with Marriott.

Wonderful experience. My wife and I celebrated our ten year anniversary here, and it exceeded our expectations for the money. The property is well kept, has a cool Cadillac style and the staff very friendly. Highly recommended.

Marriott Bonvoy Elite members beware! DO NOT GO TO THIS hotel. As an Elite member, we were treated awfully so i can only imagine how other guests are treated. Waited at Check in for 3 hours. Staff VERY unprofessional and asked for CASH ONLY tips. Guests smoking close to hotel and at the beach and the staff refused to say anything. Waited 45 minutes for a drink and the waiter arrived to tell me he spilled it on the way down. He then said my name goes back to the bottom of the list of drinks so it will be a long time again. One staff member was asking for an 18 year old girls cell number behind me while her mother was asleep and she was VERY uncomfortable. I turned around and she thanked me. It was SO BAD that it was almost amusing. STAY AWAY!

I used to really love this hotel because it was simple and less crowded than the big expensive hotels. I've stayed here many times. This time every there were bugs in my room and I called down to the front desk. The girl told me a manager would be calling me back. I waited 3 hours. No call. I went out to dinner, came back, still no call. At 11 pm I went to the desk and the guy told me that THERE WERE NO NOTES UNDER MY NAME/ROOM... meaning he didn't see that I had called. And he had no where for me to move so I came back and tried to sleep w bugs in my room YUCK! That was just one of 3 huge failures while I was here. Makes me sad. I used to love it here.

My husband surprised me for my birthday with a staycation at The Cadillac hotel. We had a wonderful time and the hotel was really nice. Everyone was friendly and helpful. The pools are beautiful and never crowded. Towels available at the pools. Really nice bathrobes in the room too. We enjoyed some really nice cocktails at the bar and yummy food from The Bungalow By The Sea. I wish there had been a microwave in our room, but that was all I longed for. I'm giving 3 stars because I left my makeup mirror on the desk. There's no way anyone could have missed it, it's not small. It's about 6" round, double sided and sits on a plastic base making it about 10" tall. No way anyone could miss it. We were on our way home when I remembered the mirror sitting on the desk and I called the hotel. We live 90minutes away and we're almost home. I spoke with a nice young woman at the desk, I don't recall her name. I explained we had just left, told her exactly where the mirror was & she put me on hold for a few minutes. I assumed it was to call housekeeping to look, but it wasn't. She came back and gave me a website (ilostmystuff.com) and code to file a lost claim, which I did. The next day I received an email saying nothing was located. I'm soooo disappointed. I have a minor vision problem and this mirror was a lifesaver. It took me soooo long to find one that worked for me, it wasn't an expensive mirror, just one that worked for me. Now I need to search again. Someone either threw it away or kept it for themselves. So for that reason I'm really disappointed in the service. Would it stop me from staying again, no, I absolutely will. I'll be more careful going forward though as people can't be depended upon to do the right thing.

The best thing about the hotel is the location. I found the staff friendly and helpful. But the hotel rooms are dated. They need to be renovated. Also there was hair on the bathroom floor when I arrived, and other housekeeping missteps. The couch in the room had stains on it and needed a good cleaning. At this price point I expect more. On the plus they have bikes you can use, an adults only pool and a great restaurant! The bar was lovely but why do they replace glass with plastic at 11p? This is ridiculous and is extremely wasteful. Why are you asking customers to drink $30 wine in a plastic cup because it's 11:01p?

My husband and I had a real quick Saturday-Sunday trip and the Cadillac Hotel was perfect for us! I have read a lot of people complain about the speed of the front desk, but what they fail to mention is the CRAZY guests that hold up these lines. When we arrived for check in, we had one of the crazies in front of us, making our wait a little longer than anticipated. HOWEVER, the gal that checked us in was so patient and kind. She even was able to check us in early! We had a king room, which was smaller than some others we have stayed in, but a cute room overall! The bed was the comfiest hotel bed we have had in a while! I read some reviews about the walls being thin, but we did not have a noise problem during our visit, just loud slamming doors! There are 2 pools, which don't have a ton of room for chairs. So, if you want a chair, get out early! However, the beach had plenty of chairs to use! (Loved this part) Also, I highly recommend eating at the Bungalow! Overall, great service, good room, we'd definitely stay here again!

Over the winter we decided to get away and get some much needed sun and beach time. Since international travel was still not allowed we flew to Miami and had one of the most antisocial beach trips ever. Cadillac Hotel is right on Miami Beach. Beautiful property with beautifully decorated rooms. Over all service was excellent and while we didn't really spend time poolside because other guests were not social distancing and wearing masks we did get to spend time on the beach. The hotel restaurants were also much better than I expected.

Great DJ on Friday night, bartenders were friendly and mixed great drinks. Lovely hotel and love the decor.

Stayed at the Cadillac for 4 days on a quick get away from home & my Fiancé & I have decided this would be our go to hotel from here on out! We're used to staying in boutique hotels near south beach and decided to travel a bit north to get away from the large tourist crowds. I'm so glad we made this decision! Especially at the Cadillac. As an avid beach lover, I was extremely happy to learn the hotel offers free chairs on the beach! The staff seat you & set you up with fresh towels & take your food/drink orders if you're interested. As with everything near the beach, food & drinks are a bit pricey, but really good! (Beware of the seagulls lol). Our room was comfy & clean. The pool area is absolutely beautiful! There is a general pool and an additional adult pool with cabanas. There's also a super cute tiki bar/restaurant towards the back of the pool area. The hotel is beachfront, so there's easy hotel key access to the beach, which is a huge plus. The breakfast at the hotel restaurant, Donna Mare is absolutely delicious & I'm pretty sure there's some sort of drink specials during the evening at the hotel bar. The hotel is in a central location for good food, shopping plazas are a cheap Uber away & you can't beat the beautiful ocean view! The hotel also offers bikes that you can ride around the city, free of charge, after signing a waiver.. I would definitely return to the Cadillac on future trips to Miami! Outstanding customer service, great location & great amenities!!

Wish I would've read this review prior to checking in to the Cadillac! From start to finish it was a bad experience . Rooms are very small and very outdated extremely obstructed view. As Soon as we checked in, I came downstairs to the front desk to complain and possibly check back out. The staff Convinced me to stay and switched me to a different room. Was hopeful we would get through it on a positive note. Multiple issues throughout the night with screaming in the hallway door slamming I placed multiple complaints with the front desk. Nothing was resolved. woke up the next morning. Ready to go and check out of the hotel early come to find the shower does not work. While Trying to check out of the hotel early. I'm told that they are not going to check me out early or refund the points used on the day I'm not staying. The Hotel is very shady. Management was extremely unprofessional handling the situation. We Simply were not happy with the accommodations. We checked out early checked into a different hotel. Really bad experience overall would not stay there would not recommend. BEWARE

Stayed here for NYE weekend with family. The hotel is at a really nice location. Direct access to the beach. It definitely gives a vintage feel. When I attempted to check in they wouldn't let me without a card. Which normally isn't an issue BUT they were charging $250 per night plus resort fees for each night. I checked my luggage at the front desk and just waited in the resort area by the pool. Room We reserved a 2 queen for the 3 of us. It was pretty small but doable. Upon check in I went to put things in the fridge and you can tell the fridge was specifically for drinks but used for the room. Housekeeping didn't clean out the fridge obviously because there was leftover good left. We called the front desk and they sent someone to clean it. No problem. The rooms are definitely not worth the cost. You can tell it's an older hotel. Stains on the sheet,we just took it off. The lamp shade was stained and the table in between the beds has been neglected of a good cleaning for months im sure. You could see hair and fingernails Yuck. Resort Pool was nice size with a smaller pool off to the left. Full bar area with plenty of seating. Small jacuzzi as well. The outdoor area closes at 8p. Which I thought was pretty early. Not sure if this was because if COVID or what. The beach setting was cool kinda crowded considering. You get two complimentary beach chairs per each room reservation but each additional chair is $17. An umbrella was $26 and the cabanas were more than that. I guess they need to make money@every opportunity but I found that to be ridiculous for the chairs at least. They had servers which was great. You could order drinks or food. Everything that was available at the actual hotel/resort. Food The oven brick pizza was GREAT. I had it 3 times during my stay. Also had a lobster tempura which was EXACTLY what I needed. Staff The staff was very friendly and helpful. Ididn't run into any staff member that wasn't sort nice and helpful. The only exception of them unwilling to store my breastmilk. I've never been to a hotel that doesn't but the manager said it was illegal which is NOT true!!! Our room was on there 3rd floor which didn't have a ice machine. The ice buckets are extremely small so it was quite annoying to try to keep my milk on ice. I could only go to the first floor to get access has the key cards only work for the floor your room is on. So annoying. Overall it was a good stay. I'd prob look into other locations next visit.

Solid location and situated right on the beach. And only a couple miles away from south beach. Room decor felt dated. There's no parking around the area, so be prepared for valley only parking. Resort fee was a bit steep as well.

We wanted to do something different on Thanksgiving so we drove to the Cadillac Hotel and got a cabana for the day! Everyone was friendly and took care very well of us. Carlos the chef recommended us such an amazing dishes and we pretty much got them all . DELICIOUS!! We got oysters with some kind of sauce and bacon on top!! Wow!! Also we got the smoked turkey, ribs and sone honey ham and elote!! Let me tell you something... super good!! And we also didn't have to do any dishes on thanksgiving day :) that was the best part! Thank you Carlos for such a good vibe an amazing food

Wow from in to out. I was given a stay here as a surprise by my wife. Great rooms, supers décor, awesome location, landmark bar stellar service. Views were 5 Star. First TY Bellman Miguel, You made our 1st contact impressive. Concierge Esteban, thanks for the Cigar factory referral in Little Havana. and Xavier Woods for all the great help checking out. I am handicapped and you made a difference. Also Blake ... you made awesome suggestions at the Cadillac bar. We loved the bar food special from the kitchen. Good to chat with you and Bruno. Beach cabanas to perfect rooms. And I loved that shower. Huge. Thank you for a wonderful time.

Pool area is beautiful and location is great. Front desk customer service is horrible and I feel they need some training. Autograph Collection hotels are usually beautiful and have a great customer service but my experience here was awful. As an Ambassador member, there was no explanation of the benefits upon check in or anything. Bathroom was awful and need some serious repairs (see pictures). Shower handle fell easily and the tub was full of scratches, dirty sink as well. Not sure how they can think a bathroom like this is functional.

Good luck with any kind of early check-in. Despite requesting an 11:30am checkin well in advance, at checkin we were told it would take "a little while". After two hours spent drinking and eating at the lobby bar, we re-inquired at the front desk and were informed that we would have to wait until "the standard 4pm checkin". 10+ year platinum member with 500+ nights with Bonvoy... and with a multiple room suite reservation... promise we'll never stay here again or recommend. Save yourself the trouble and stay at The Setai or the Ritz.

Awful hotel and awful staff, do not go here. Put your money elsewhere at a different property in south beach.

This is a solid choice mid-beach. The good: -Recent total renovation means things look fresh everywhere -Really cool design in the rooms, with beach-cool soft blues, grays, and off-whites. You can tell luxury staterooms on steamships served as the inspiration. -Good-sized bathrooms, with very cool shower tiles and accent wallpaper -Comfortable beds in the rooms, many of which have great ocean views -Two pools with ample seating, even if they don't really have any views except of the various wings of the building -Direct beach and boardwalk access -Cool Deco lobby with plenty of lounging space and a nice long bar serving a decent variety -Capable, efficient, pleasant staff The meh: -Food offerings aren't that varied and are solid enough but not spectacular -Location. The immediate area is not exciting beyond the beach. If you want to explore main SoBe, you're going to need wheels. Uber serves the area well if you don't have your own car. The trolley is an OK option, but it gets crowded and it's a tough ride if you have to stand and hold onto the railings for dear life. The good news is there are stops very close by. You can walk to the Fontainebleau in ten minutes. -Balconies are a nice feature, but they are compact for the most part in the rooms that have them.

Had the best thanksgiving yesterday!! Shout out to chef carlos for taking care of us. We started off with oysters and chips and guacamole. 10/10!! But my favorite dish was the smoked turkey with gravy over the top. He said it was smoked for 30 plus hours and it was mouth watering. Ended the day with a nice sunset walk on the boardwalk. Thank you to the staff and chef Carlos for a memorable thanksgiving. We will definitely be back.

Stayed here for a business trip at the conference center.. Location to beach is wonderful; access is just steps away from the pool area to the boardwalk and ocean. M Room was clean with a partial view of the ocean from the balcony. Stay was for a Tuesday & Wednesday night in January and the area wasn't too loud/busy. The bar & dining areas were good (note that in Miami, service gratuity is already added to tabs regardless of numbers in your party; I wasn't aware of that at first and double-topped at a few places). I'd stay here again using my work's corporate rates, which were reasonable. Great outdoor bar & pool area, and easy access to boardwalk made jt easy to get my runs in before working.

Great service and perfect location. Pool isn't overwhelmed with people and has separate adult area. Had a 1 bedroom suite that was immaculate and kept nicely throughout our whole stay. Was able to get a small fridge and microwave upon request to bellman.

I booked a trip here for my kids' spring break. One of my kids got sick so I cancelled the reservation. I even called to confirm cancellation. The hotel charged me over $2K for a "no show". I asked the front desk manager "Lucia Gonzalez" to review the call, she refused and essentially called me a liar. In calling Marriott Bonvoy they said someone at the hotel removed my Bonvoy number but didn't actually cancel the reservation so totally their fault but the hotel is still refusing to refund me the money. The front desk manager was so rude, unprofessional, and combative. I will NEVER ever stay here. Seems like a total scam, charging people anyway for cancelled reservations!

One other thing I want to add to my review is they do not have a parking garage on site at the hotel. It's a little bit away from the hotel, so if you know you're going to go out somewhere make sure you ask to have your car at least one hour before you need it, especially if it's a high desired time like check out or dinner.

Clean rooms, clean hallways, great views of the Ocean. I love this hotel. Have stayed here a few times and always come back! Their lobby bar is always packed at night and quite lively! They have a great restaurant attached that serves quality food until 11 PM. They have an adults only pool for those not traveling with kids. They have a kid friendly pool. The beach service is also really. Very friendly and accommodating. They really do a nice job in all aspects.

Don't stay here. Should have known when i read all the negative reviews but decided to try it out anyway. The staff was welcoming and property was kept up pretty good but we had a birthday pastry for our son's birthday and we left it in the room. When we came back ants were all over the night stand in between the 2 beds. Apparently that's normal there so don't expect to get any apologies or compensation for having bugs and ants in rooms. I guess we're not suppose to have food or drinks in the room, especially we're staying on the 7th floor. We were told by the manager at the front desk that if we had food in the room we should've requested a fridge to put it in. How are we suppose to know that and why should we know that. We have stayed in many hotels and have snacks and pastries and drinks in the room with no issues. Do u tell all your guest that? That just means rooms are not cleaned or sprayed good enough that's why they have all those critters on the higher floors. MERY RIVAS was the guest service manager. Worst manager ever. Don't know what hospitality school she went to. So unprofessional. Had to remind me we are on an explorer rate which is like a friends and family rate. Who does that? And what should that matter! I am still a paying customer and paid for an upgrade because the original room was pretty basic. I felt like I wasn't treated the same as a guest that booked it normally even though I upgraded my room and paid a decent amount. I guess Because I was on the explorer rate originally that anything that happens at the hotel I should just accept it. Me and my hubby work in a hospitality industry for many years in luxury hotels from Hawaii to Las Vegas and the way we were treated was so sad. Just a simple apology and maybe replace my son's birthday pastry or acted like u cared would have been ok. None of that. Just sends someone to the room to Wipe the area down with a disinfectant but does not look to see where they were coming from or if there were more on the ground or wall. I could have done that my self. Or the other option was to send maintenance up to spray the room and let us stay the night. That was not a correct response. ! So when I asked to switch to a different room She gave us a room that was similar to the one we upgraded to but did not have some of the furniture that I had that I paid for in the upgrade as there was a table my son could do his school work on. She says she didn't know the exact configuration of the rooms. She just gave us a room that was convenient for her to give us. After waiting for quite a while a while my husband went down again and another staff member came out to give him keys to a third room. Finally in a new room. Still no apology. So now everyone knows that u could have ants or other pests in the room even in the higher floors cause u are in Miami and do not expect any sympathy but will be informed that this could happen here cause this is Miami.

Valet is extremely rude. They're absolutely not helpful and their behavior needs serious training

Everything was fine but the manager is a negative woman her name is Loyda because of her I had to leave and next time i will rent another hotel because the manager is rude and i don't want to stay in such a hotel