Heather Renae
Google
To be fair, this is a review from my experience 2 years ago. What prompted this review, and reminder to all, was a call I received from a helpful employee recently offering new incentives. The person was pleasant, but I relived my horror with this dealership while he was my sounding board today LOL (sorry guy, you are wonderful).
I bought a used 2019 XT5 back in June of 2023 from Priscilla. Financing was a complete nightmare, some lady in charge at the time. To make a long story short, I'm a State employee who was transferring prisons that I work at, and had brought in all necessary documentation and paystubs, along with my other job income proof. Bank stubs, pay stubs, 6K cash down payment, okay credit, and all other items that Priscilla had advised I bring to the dealership to purchase the 27.5k vehicle. Upon finalizing the deal, we agreed that Cadillac would repair a paint scratch on the rear hatch of my XT5.
First nightmare that arose was, I was accused of falsifying my employment documentation, LOL. They had the proof, names/contact numbers, paystubs, but because I was transferring prisons, they thought I was lying about my income rather than actually using their brains to figure it all out. Financing lady called me and was so insanely rude she said, "You are going to have to return the car if we can't get you financed." I'm confused at this point because I've never not been financed, and she relays to me that Cadi of Bev Hills only does in-house GM financial lending and does NOT deal with "sub prime lenders" (ex. Santander) and that my approval would be more difficult to manage through GM financial. I still wasn't understanding the issue because I paid my down payment, was approved at an extremely high interest rate, and had driven off with the car after providing proof of everything that was requested. Finance management IGNORED my follow up calls, and even the receptionist must've gotten word because she would disconnect my calls. Well, eventually their underwriter figured things out and said I was good to go, nearly 3 weeks after selling me the car. So that was beyond irritating and anxiety inducing.
Then came the second nightmare- my rear hatch paint repair. It was more than the patch job that they had guessed would take a few days. Turns out they had to foot the bill for the entire back end to come off, be repainted, and reassembled. But upon reassembly, the trunk was not opening/closing/latching properly. I was in one of their loaner/fleet vehicles as my repairs were being worked on. Weeks went by and I was left wondering about my car. No updates, and every time I *did* get someone on the phone, they just told me they were "still trying to figure out the issue", as it was an electric issue now. Fast forward to about 3 weeks into this second nightmare, Priscilla calls me on a Sunday morning after I clipped someone's back bumper in their precious loaner/fleet vehicle because she needs the car back to sell. I tell her about what happened just hours prior and she became rude, unhelpful and had management reach out. Management reaches out to me demanding I return the vehicle. Okay. But what do I drive now? They tell me my car has miraculously been fixed that Monday, even though it was no where near being fixed the Friday prior. I knew they just wanted their damaged loaner/fleet vehicle back, but to lie to a customer and give me back my vehicle unprepared? Ludicrous.
It is July of 2025 and I have had HUNDREDS of trunk issues stemming from this nightmare dealership, their unwillingness to make things right, and their incompetent staff. I carry a battery jumper in my vehicle at all times and when my trunk makes the tell-tale "ticking" noise, I know to hook my battery up to my external battery charger if I plan on making it to work the next day.
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