Cadillac of Beverly Hills

I recently had an incredible experience at Beverly Hills Cadillac purchasing my 2026 Cadillac Escalade Sport. From the moment I walked in, the staff made me feel welcomed and valued as a customer. My salesman, Robert, was knowledgeable, patient, and went above and beyond to answer all my questions without any pressure. He guided me through the features of the Escalade, highlighting its powerful performance and luxurious interior that perfectly suited my needs. The entire process, from test drive to financing, was seamless and efficient. I highly recommend Beverly Hills Cadillac and Robert for anyone in the market for a top-tier vehicle! They even put a huge bow on the car so that i could surprise my wife.

I cannot say enough good things about my experience at Cadillac Beverly Hills. We came in to purchase a vehicle for my father, and the team went above and beyond to make it a special occasion. A huge shoutout to Reneh B and Mrs. Fay (Fariba). They were absolutely amazing throughout the entire process. They were patient, professional, and treated us like family, ensuring my dad got exactly what he wanted. If you are looking for a seamless, VIP experience, definitely ask for Reneh and Fariba. Thank you both for taking such great care of us!

Exceptional service and 5-stars for Robert Rodriguez and the team at Cadillac of Beverly Hills! We’ve had 6 Mercedes-Benz vehicles over the last 14 years and the service and quality have been declining. When seeking our next luxury vehicle purchase, Cadillac of Beverly Hills was our answer! I was searching the limited inventory throughout SoCal and narrowed our selection to 3 Cadillac dealerships. Robert was professional, transparent, and provided all the information I needed over the phone. I inquired about the vehicle’s availability on Thursday, spoke with Robert on Friday and shared the details of my trade-in, and on Saturday we were driving it home! We spent less than 1 hour at the dealership and they were very efficient. The manager Bill and Jay from finance are part of the praise as they helped to deliver an amazing experience. Although we live in La Canada, we will commute to Beverly Hills for the outstanding service provided!

Cadillac of Beverly Hills is exactly how a luxury dealership should operate. From the moment you walk in, everything feels professional, organized, and respectful of your time—no pressure, no games, no unnecessary back-and-forth. Huge credit goes to Kevin, who made the entire experience smooth from start to finish. He was knowledgeable, straight to the point, and actually listened instead of trying to sell me something I didn’t want. Every question was answered clearly, every detail was handled properly, and the process felt effortless. You can tell this dealership values long-term relationships, not just quick sales. If you’re in the market for a Cadillac and want a stress-free, professional experience, Cadillac of Beverly Hills—and especially Kevin—is where you should be. Highly recommended.

We had been looking for a Cadillac Escalade IQL EV for a few months, even drove to Nevada, thinking we had found the right one. Unfortunately, no luck than I did a search and found one very close in Beverly Hills Cadillac. Decided to send a request chat online made an appointment for the following day via phone. Received a text from their concierge within 30 minutes asking if there was any other questions for the sales rep so that they would be prepared the following day. The whole experience was top-notch VIP! From discussing all of our concerns with our sales rep Kian to speaking to the manager Nick everything was seamless. He was able to make the necessary upgrades that I wanted, and the deal was closed. A week later, we flew down to pick up our new vehicle and to our surprise There was even a red bow on top of our vehicle. I would highly recommend this dealership if you were looking for any Cadillac vehicle!

Cadillac of Beverly Hills sets the standard for how a premium dealership should treat its customers. The showroom is sharp, the staff is professional, and everything runs efficiently without the usual dealership chaos. I worked with Kevin, and the experience was refreshingly straightforward. No pressure tactics, no wasting time—just clear communication and solid product knowledge. Kevin handled everything with confidence and respect, which made the entire process smooth and stress-free. What stood out most was how organized and transparent the whole transaction was. You feel taken care of instead of “sold to,” which is rare these days. If you’re looking for a dealership that actually understands luxury service, Cadillac of Beverly Hills is it—and Kevin is someone you want to deal with. Would absolutely come back and recommend to others.

I had a great experience buying my car from Cadillac of Beverly Hills, thanks to Faisal Islam. He was professional, patient, and very knowledgeable throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable with my decision. There was no pressure at all, just honest help and great service. I really appreciated how smooth and straightforward the whole experience was. Highly recommend Faisal if you’re looking to buy a car.

We had an amazing experience at Cadillac Beverly Hills leasing the new Lyriq. Fay and Kevin provided truly impeccable service, which is something I never thought I would say about a dealership. They were patient, kind, and genuinely went out of their way to meet our expectations, without any pressure or attitude. The entire process felt smooth and respectful from start to finish. We honestly cannot recommend them enough, and I look forward to seeing them again when it’s time for our service.

Omg I Want To Thank Faisal Islam Of Cadillac Of Beverly Hills!!! I've Never Met Someone That Was So Kind, Very Professional, Caring Not To Mention He Got Me A Great Unbelievable Deal That I'm Still Shocked!! We Need More Individuals Like Him Because He Changed My Life Today. Also Ms. Stacey Mess You Were Also Amazing With A Wonderful Spirit Just Like Islam. Thank You So Much Cadillac Of Beverly Hills....You Guys Rock!!!!!!! Of Joy & Happiness!!!!!

Buying a car at Cadillac of Beverly Hills was the easiest, smoothest car buying experience I've ever had. From the first call with Faye, the sales manager, I knew this would be different. She called me Sunday morning (before the dealership was even open), and within 10 minutes she had built trust, laid out a fair deal, and made me actually want to do business with her. When we got to the dealership, she introduced us to Arya, the product specialist. Arya knows this car inside and out--every menu, every button, every feature. The guy could seriously teach a graduate course on the VistIQ. He walked us through everything patiently, answered every question, and even gave me his personal cell for follow-ups. Then we met Erik, our finance manager. Erik was super nice, friendly, and great at finding ways to connect on a personal level. He made the process quick, stress-free, and honestly enjoyable. My wife and I signed everything from our phones with just a few clicks, and we were wrapped up in under 30 minutes. And then the send-off: they surprised us with a giant red bow on the car. My 12-year-old immediately posed in front of it like it was her new car. Faye even made sure we didn't leave without some Cadillac swag. To put it in perspective--Saturday I had spent hours at two other dealerships trying to negotiate and left with nothing but a headache. Sunday at Cadillac of Beverly Hills, I had the car, the keys, and a smile in less time than it takes to binge a Netflix episode. I'll gladly make the drive from the Conejo Valley to Beverly Hills again. This dealership is head and shoulders above the rest, and now I know why they're the top dealer--they've earned it.

I have been back to this place over 10 Times with the same problem. The first time they returned the car to me with a huge scratch on the passenger side. Once reviewing the cameras, they realize that the person who was driving the car out of the garage, had hit my car and decided to return it with the damage and not notify anyone. Even though it's the 10th time, I brought the car back with the same problem they sent me to Enterprise down the street to get a rental car and I have been waiting for over an hour. I was told by Cadillac that the rental car was arranged days in advance, and when I get to Enterprise, they tell me that that was not the case. Cadillac cannot arrange cars Rentals days in advance. It's an absolute disaster. Avoid Cadillac and this location all tgthr.

Car dealerships tend to get negative reviews when customers have bad experiences. How often do we think of writing a positive review after buying a car? I cannot say enough nice things about Kevin Kanifati and highly recommend reaching out to him a Cadillac of Beverly Hills should you be in the market for a luxury car. He helped us with a particularly complicated transaction. He's friendly, always answers his phone (even on his days off), and is a good communicator.

Exceptional service and 5-stars for Robert Rodriguez and the team at Cadillac of Beverly Hills! We've had 6 Mercedes-Benz vehicles over the last 14 years and the service and quality have been declining. When seeking our next luxury vehicle purchase, Cadillac of Beverly Hills was our answer! I was searching the limited inventory throughout SoCal and narrowed our selection to 3 Cadillac dealerships. Robert was professional, transparent, and provided all the information I needed over the phone. I inquired about the vehicle's availability on Thursday, spoke with Robert on Friday and shared the details of my trade-in, and on Saturday we were driving it home! We spent less than 1 hour at the dealership and they were very efficient. The manager Bill and Jay from finance are part of the praise as they helped to deliver an amazing experience. Although we live in La Canada, we will commute to Beverly Hills for the outstanding service provided! We highly recommend Robert Rodriguez and the team!

Writing this review for our super nice car dealer and now friend. We walked into Cadillac as we had many times before but Fasail was a game changer. It was an absolute pleasure to work with him and his team: Faye, Bill and Amir. My husband just got home with our new car and I couldn't wait to write him the well deserved 5 star review he deserves. We have also already referred him to many of our friends and will continue to send everyone we know to him. Good work Cadillac of Beverly Hills on your new representative, Faisal. Thank you again. All our love, Debbie, Sam and the kids!

Kevin Kanifati was great. What a happy salesman, felt like I knew him forever. Very easy to deal with and made the process of buying a new car very easy.

Thank you Cadillac of Beverly Hills!!! From the very first text, the whole process was smooth and stress-free. Everyone I interacted with was knowledgeable, kind, and genuinely had my best interests in mind. Communication was top-notch the entire way through. A special shoutout to Kevin--he went above and beyond! From the test drive to walking me through every button and feature before I drove off, he made sure I felt confident and excited about my new Cadillac. If you're thinking about getting a Certified Pre-Owned or new vehicle, reach out to Kevin Didarlou at Beverly Hills Cadillac. He'll take care of you like no one else!

I made a service appointment on a Saturday at 9:30. This was confirmed by Cadillac of Beverly Hills, and I drove 45 minutes across town to drop off my car. When I got there, I was told that they couldn't even begin working on the car until Monday, because they don't have any EV technicians over the weekend. There were also no loaner cars for three weeks. So why did Cadillac of Beverly Hills affirmatively confirm the appointment, knowing I was bringing in an EV? Why not call, or email, or text? Thank you to this dealership for wasting two hours of my Saturday morning!

Amazing experience buying a car from here. Bahaa is the man and will make sure You're taken care of. He was really helpful. If you are interested in a car from this dealership, be sure to ask for him.

We had a great experience purchasing the awesome all new electric Vistiq at Cadillac Beverly Hills. It was a no haggle no pressure process with zero upsells or hidden fees. Our salesperson Gavin was very knowledgeable and helpful. The GM Fay gave us all the information we asked to help us make the best financial decision for us to lease or to buy. Jay the finance manager made the actual purchase process so easy that it took less than 20 minutes. Beside the payment he asked if we wanted to purchase the extended warranty and that was it. Lastly Kian gave us all time we ask even after the dealership was closed a comprehensive rundown of how to use all the great features of the car at our exit. I anticipate seeing many more of these Cadillac EVs on the road in the near future. Thank you team Cadillac Beverly Hills. Hands down a luxury experience.

Was referred to Fay by a close friend who purchased the same car I was interested in buying a week prior. She was absolutely terrific to work with. Incredibly easy purchasing process. Negotiations were fair and transparent and quick. She was friendly, professional and responsive. very refreshing, considering my negative recent experience with the T.O. dealership. Finance manager was also great. Highly recommend buying a car from her

After spending the whole weekend searching for the right escalade with 3 different dealers, my last dealership going home was BH eoth the help of Faye and Bahaa, sold me my 2026 escalade. Im leaving happy and satisfied pushing my deal through at the last hour. Thx u for staying late and making this happen for my family. Tell the next deal

If you enjoy deception, misrepresentation, and time-wasting games disguised as "luxury service," then Cadillac of Beverly Hills will not disappoint. I initially contacted this dealership on Sunday regarding a lease for a Cadillac XT5. After extensive negotiation with Faisal (salesman) and Bill (the General Manager), we reached mutually agreed-upon terms -- or so I thought. Immediately thereafter came the predictable high-pressure tactics to "come in right now" on a Sunday to sign, as though my professional schedule in the legal field were irrelevant. I made it explicitly clear that the only feasible day would be Wednesday, and they confirmed the arrangement. Fast-forward to Tuesday evening: suddenly, our "agreement" was unilaterally modified by them. The brand-new XT5 I was supposed to lease had magically transformed into a loaner vehicle, one already driven 5,000 miles, conveniently offered at the exact same price as the new model. I suppose they assumed I'd confuse "pre-owned" with "premium." Then came the Cadillac Circus. Both Faisal and Bill emphatically represented that the car was "on their lot," simply awaiting detailing. They promised a 9-10 AM call Wednesday to confirm my pickup time. Of course, that call never came. When I finally reached Faisal around noon, he casually admitted he was "working on getting the car back to the dealership." Translation: every prior statement about the car's availability was false. Over the course of the day, I received no fewer than fifteen calls from them, during which the supposed pickup time changed from noon five six seven after hours and finally, Friday. Throughout this ordeal, they repeatedly requested my ETA, when I was 40 minutes away, 10 minutes away, 3 minutes away, as if I were approaching an actual car. Spoiler: I wasn't. It was all smoke and mirrors. Upon arrival, I was informed that I could sign the lease, pay the down payment, and leave without the car, which they would "deliver Friday." When I declined to sign a contract for an asset that did not exist on-site, I was told, and I quote -- that even if I did sign and pay, the contract wouldn't be binding until I physically had the car. For clarity: that statement is legally false and constitutes a material misrepresentation under California contract and consumer protection law. In layman's terms, that's potentially actionable fraud. Misleading a consumer about the binding nature of a financial contract isn't a "mix-up", it's a violation of basic legal standards governing fair dealing and reliance. After losing an entire day rearranging my legal calendar, returning a rental, and commuting across Los Angeles, I walked out with nothing, except a front-row seat to one of the most disorganized, unethical, and deceptive sales operations I've encountered in my professional life. If you enjoy bait-and-switch tactics, false representations, and time theft dressed up in Cadillac branding, by all means, pay Faisal and Bill a visit. For anyone who values integrity, good faith, or the law, you'd be better off leasing a scooter from Craigslist.

Best dealership experience ever. I'm so glad I came to Cadillac of Beverly Hills. The staff is amazing. Naeim is the man, hands down. Thank you all for the outstanding service.

I had a terrific experience at this very pretty dealership! They were very helpful and transparent over the phone, no hard sell, no pressure. Thank you to Fay for working out a great deal on the EV I had my eye on. She's an absolute pro and was a lot of fun :) I need to give a very special shout out to Matt Sepahpur, a very kind, thoughtful salesman. He was incredibly patient and easygoing throughout the process as well as afterwards, making sure everything was taken care of, and he's a pleasure to correspond with. He was also super helpful when it came to options at the end of my previous lease - above and beyond! Thank you, Matt, I would very happily send anyone looking for a beautiful new Caddy your way!

Made an online inquiry regarding an Escalade they had. I get a call the next day from a woman with an English accent. I start asking questions and her response to me is we are in Beverly Hills people don't care about the mark up or dealer charge. I said I don't care where you're located I'm just looking for a deal.. In any case it was very disrespectful that way she was talking to a potential client.

I went in yesterday to look at a new vehicle, and Anthony Ybarra helped me out. He was super helpful from the moment I walked in & answered every question I had and took the time to explain all the features and add-on options without ever making me feel rushed or pressured. He showed me a ton of different options and really tried his best to find exactly what I was looking for. I honestly appreciated how patient and knowledgeable he was. If you're shopping for a car, Anthony is definitely someone you'll want to work with.

Great experience! Arya Charmai took care of us come see them ! Beautiful location! I'm a first time Cadillac buyer so this was an easy and smooth purchase. Very excited!

Fay and Kian were a pleasure to work with--efficient, professional, and friendly. They made the entire buying experience smooth and enjoyable. I highly recommend asking for them if you're considering purchasing a vehicle. They were even able to match a competitor's deal, which made the decision easy.

I am a 2010 SRX owner (I bought it USED from a private dealership elsewhere) with a recall for rear toe link separation: it had come to my attention years ago but due to several factors I'd neglected on having a FREE service and replacement on this issue up until a recent DMV registration renewal notice by mail. My tags expire this month and so it was urgent matter at this point to get this particular recall notice resolved. I'd been sent several notices and offers to have it serviced at other locations but since I was in the area yesterday afternoon I called service department and asked if they had time to honor this service at their location. Receptionist was polite and asked me to come in and see what they could do for me. Immediately upon arrival I was told that YES they can honor said request but that it with require an overnight stay with a complimentary UBER ride home. I explained my hesitation to leave it there overnight and Service Department Manager Daniel L. reassured me that an early morning drop off the next day would have me on the road within a few hrs. Next day: I was greeted by an enthusiastic and friendly staff at every turn, starting with Service Advisor Danny Flores (and Walter) making me feel comfortable, heard and valued as any other PAYING client. I was escorted to their waiting room (I was offered a ride home AGAIN as an option but i declined). The staff inside said room was warm and inviting as I sat there for a while). Several hours later, my SUV was returned to me washed (at Danny Flores ' insistence) and ready to go! As a non paying customer who needed this recall and repair to renew my tags I am impressed and appreciative of Service Department's staff not only accommodating to my last minute request (one day's notice or so) but for their consummate professionalism and ability to assist me with top notch customer service. Thanks for making a stressful defective open recall process a priority and my comfort level at Beverly Hills Cadillac a 5 STAR experience.

10 Star customer service!!! Fay is the best general sales manager ever!! And Matt and Taylor are the friendliest guys I've ever encountered at a car dealership. They were honest and upfront about the deal and closed it quickly and easley with no hassle. Will definitely be sending everyone I know to get the best deals and service.

While the sales process itself was fine, a company's true colors show when problems arise. After leasing a new Lyriq from the dealer, we noticed that one of the doors had been touched up with paint. I informed Fay, the general manager I had been working with. At the time, I didn't think it was a huge deal and planned to address it later when I had the time to bring the car back. After washing the car once, I noticed dents had appeared along the rails between the windows and the roof. I initially thought it was the result of the car wash and had a dentless repair company fix them. However, after a few more washes, more dents appeared. One car wash even refused to clean the car, citing issues with the same rails. When any pressure is applied to them, they seem to "dimple" in. I reached out to the dealer for help and was advised by two people to contact the service manager, Daniel. I called, left a voicemail, and received an automated reply, but never got a response. When I was notified that my car was ready for its first service, I mentioned my issues and asked if Daniel would be available, since he was the person the sales team had indicated would help. The representative confirmed my concerns were noted. When I arrived for the appointment, Daniel was nowhere to be found, and I had to work with Sean in service instead. After explaining the issues, and following up with multiple calls to different people, nothing was resolved, and I was told the general manager would need to be involved. While at service, we checked out another Lyriq with the same issue. Sean pointed out that the rails on that car seemed a little more solid than mine, but it was clear they had the same problem. They suggested sending my car to their body shop, but I explained that wouldn't solve the issue since I had already paid out of pocket to fix it, thinking it was my fault. Sean called Daniel and said they would start working on the issue. After leaving, I sent Sean several pictures of the initial damage and they took some during my visit. It's now been almost two months, and nothing has been done. I've followed up several times with Sean, but there's been no progress. I also emailed Fay for help, but got no reply. Oh, and I received a follow-up call from someone at the dealer right after my service appointment. I explained my situation, but I never heard back from them either. I'm writing this to warn others: If you encounter problems, this dealership doesn't seem to be the right place to handle them. I'll be taking my car to a different dealer to see if they can address this defect.

Be aware of this company, I've been having an issue with the used car that I bought 1st they charged me for a new plate and the registration when I received my registration it was good for 3 months when I contacted Chris,the manager, he said no we didn't, when I contacted the finance manager he said yes they charged me axtra and they're gonna send me a check I had an issue with the wheel on the car and Chris, the manger, said they're not gonna take care of me since it's a used car I had him to send me an email staying that I'm still waiting for the email, I contacted Fay the GM and she said that's not what Chris said , I said that's what he exactly said and also You record all the calls you can go back and listen I told her I'm recording this call as soon as I said that she hung up with me Beware if you want a smooth transaction and great customer service stay away from this dealership

Hands down the best dealership I've ever experienced! I spent the day calling other dealerships only to get the runaround and I'm so happy I called this location. I spoke with a courteous gentleman named Andrew who simply listened to what I had to say. Next thing I know I get a call from the lovely Faye who gives me a deal that was extremely cheaper than anyone else! My wife and I get to the dealership and we're honestly treated like family from every individual there. I can't say enough about Arya, who went over every detail of the car, and was there throughout the entire process with us. Honestly, I've never had an easier car buying experience like this before and I would give this dealership 10 stars if I could.

I visited this dealership on a Wednesday 2/12 looking to lease a Lyriq. I met with Edwin, who was nice, and we shared the offer we had received from another Cadillac dealership. Then, the general sales manager, Fay, came in and immediately questioned whether the deal we mentioned was for a loaner. When we denied, she implied was a 2024. When we clarified that it was for a brand-new 2025 model, she said she would check the rates and promised to follow up with us later that day. That call never came. The next day, Tony Plet, another manager, texted me asking about my experience. I explained everything to him, including the fact that I was still waiting for a quote. I sent the picture of the paper from the other dealership with the car price. He assured me they would reach out. That was on Thursday--today is Sunday, and I still haven't received a response. Not even a courtesy call to say they couldn't match the offer or to propose a higher price--anything would have been better than complete silence. It's shocking to me that a dealership in a competitive market would let a serious buyer walk away without even providing a price--especially when I have an excellent 800+ credit score. When we visited the Torrance dealership, we weren't sure if we had a great deal or not, and it was hard to leave because they were amazing and kept negotiating. But my friend's husband had purchased his car in Beverly Hills, so we thought, why not check the prices at both? Unfortunately, this visit was a complete waste of time. If you're looking to lease or buy a Cadillac, save yourself the trouble and go to a different dealership. Their lack of urgency and follow-through speaks volumes about how they do business.

I had the best experience today with my car in the service center. All r My service advisor was Sean. So professional, wonderful communication. He was nothing less than stellar !!!!!

What a 5-star purchasing expeirence! I contacted Cadillac of Beverly Hills with interest in a particular vehicle, though that specific car had already been sold. The good news is that Brian Epps was able to sync us with a better Escalade (they had plenty of inventory). We mostly performed the transaction remotely - with today's tech, Brian had sent me window stickers to review, comparisons via video and we filled the credit app online. Upon our arrival, Brian quickly assisted us, showed us the car in person (it was already washed/ready to go) we worked with On-Star to sync the vehicle to us, and worked with financing to quickly finalize the deal. A very smooth transaction, great dealer backed by seasoned staff. Thanks Brian!

Gavin our sales advisor was top notch. He has kept up on the tasks after taking delivery. Keeping us informed at each step of progress. He trained us on all of the awesome features of our new Lyriq. It is a sexy beast of car. Love it. I highly recommend Gavin and Beverly Hills Cadillac if you're shopping for a new car.

This dealership was outstanding, Rene along with his manager, helped me through the whole process which resulted in me driving off with a new 2025 XT6. All in all it was a pretty smooth experience and would recommend for you to check these guys out.

Great experience at Cadillac of Beverly Hills. Faye is wonderful she feels like the friend in your head you talk to about buying a car. Love her glasses. Gavin is so thoughtful and kind and extremely knowledgeable about the car I purchased. I also have to thank Roberto as he stepped in on Gavin's day off. So happy I bought my car from this location.

Showed up for the complimentary coffee. Left with a lovely ct4 blackwing. Thank you!...Luis, Fay, and Swan. You guys are awesome!!

I have had an amazing experience coming here it just started off by calling in checking in a Cadillac CT5 and andrew has helped me with that and had patience and jay and nick are just as amazing I had an amazing experience with working with them all with being able to get my car if you are looking forward to going here for your vehicle or even to look I suggest it they are very welcoming helpful and wonderful sweet genuine people thank you so much guys I very much appreciate it any questions I had you guys answered them all thank you !

I was very satisfied with my purchase from Cadillac Beverly Hills. Kian was amazing and patient with me through the process. He made sure to find me the perfect car I needed for my work. Nick the sales manager was also spectacular ensuring me, he will work with the bank to get me approved for my vehicle. Overall, Go see Kian & Nick If you want a smooth and easy sales process without all the hassle.

Had a great experience leasing from Beverly Hills Cadillac. Kian Mirsepassi was fantastic. He guided me through the process very easily without the hard sell that is always uncomfortable. Also want to mention Fay, the manager and Eric the finance manager who were very nice as well. Overall it was a great experience. I highly recommend this dealership.

Upon posting my last update, I received a phone call from Dan Broderick, who is the new owner of Cadillac Beverly Hills (full disclosure, I didnt know there was a turnover on ownership). He told me that he recently bought the dealership and is still working through the transition. I want to give Dan 5-stars personally for his professionalism and kindness, and offer to immediately resolve the issue. After providing the necessary documentation with him directly over email, I received a call from the dealership's controller a few hours later and they released the full refund, which has cleared my bank as of yesterday evening. I still think there needs to be some level of a customer service training reset with the sales and management staff as it should never have gotten this far to have the owner/ceo get involved on what should have been a very straightforward process. But Dan and his daughter, Jenna, seem to genuinely care about the customer experience and my hope is that this trickles down to the rest of their team. My appreciation again to Dan and Jenna for helping me resolve this with professionalism and care. Feels like the dealership will be in good hands under their ownership.

Update 1/19/24 Cadillac's warranty partner Permaplate reached out to me. Had a few calls back from them. They asked me some more questions about the situation and explained why my claim was denied with my repair shop. Guess the 'mom and pop' shop was overcharging for the repair work. Now, they're willing to look into ways to reverse the claim denial and contact my mechanic shop to cover the repair cost under warranty. 1/18/24 Hello! Some updates a few months after my purchase. AC wasn't blowing cold anymore. "Luckily" I purchased an extended warranty Veritas Global Protection and soon to realize this warranty company has many accusations of being fraudulent and no coverage or any repairs. It was my mistake of not doing any research for Veritas warranty. Here is your warning of their extended warranty they offer at Cadillac Beverly Hills.

I was on a waitlist for a vehicle for month and a half . I was never updated. I would always have to call every week to ask if it had arrived. Finally the day it was supposed to arrive. I called five times every single time I asked to speak to the manager, Faye Inanabdi . They kept telling me she would call me back in five minutes, but she was busy. I never got a call back all day. The second day I called twice again and again I was told she was busy and that she would call me back in one minute and never received a call. I am taking my business elsewhere and never dealing with this dealership again. The worst service ever. Found the exact car at another Cadillac dealership and bought it there.

I purchased an escalade V from Cadillac Beverly hills. When the Vehicle was purchased, I was sold a maintenance program for 5000 dollars that was supposed to cover the cars maintenance for up to 5 years including 6 services. Finding out going to my service for the first time the service manager told me that my car was not covered for the Maintenace and that I was sold a maintenance for a different vehicle, Trying to contact and get help from this dealership has been horrendous no response no help nothing. I would highly suggest never to purchase any vehicles from them they sell you the car and could care less about the customer.

Purchased a brand new 2025 cadillac escalade from Cadillac of Beverly Hills. Gavin was my sales person and I ordered my vehicle about 3 to 4 months ago. Gavin was always in continuous communication in regards to the status of my vehicle even though I was out of the countey and if he does not know the answer, he will ask someone to give me the proper information. And also his manager Faye, who I met yesterday during my car pick up was very pleasant and helpful. Gave me some tshirts, hat, and promised me a hood jacket when it arrives :) Mr. Day the finance manager was also very nice. No pressure of upselling me stuff. Overall these guys are professional and helpful. Im glad I gave these guys a chance to earn business. Thank you Gavin, Faye

Allen at the service department is a complete joke when. It comes to customer care!!! He keeps my Escalade for close to 22 days to tell Me all the issues I'm having of a broken antenna. First of all that's not true and if it was why the bell would you keep the car in paying $1800 a month for for for over 2.5 weeks?? Stay away from their service department as they dint care about you or your safety concerns. My transmission is having issues"" sorry it has to do with your broken antenna we will keeps it for 25 days and not touch the car. Great job Allen and Beverly Hills cadilac!!

I purchased for 2023 Cadillac Escalade ESV I pay over $150,000 My salesperson fay (fariba) She was one of the rude person ever I met .definitely, I don't recommend working with her she's out of the schedule route and a lot of attitudes She doesn't have respect for the customers, and she doesn't know how to talk to the people

This review is solely in regard to the service department and Isaiah. I have never been treated so well in my life, this was beyond being comped at a Las Vegas casino. I drove in to drop off my brand new vehicle that arrived with some issues from the factory and I was completely taken care of & given a brand new car to drive as a loaner to work. Within a few days I received a call letting me know my car was ready. I am never buying another make of vehicle again thank you Cadillac and Isaiah Calderon for the daily updates, responsiveness , and taking great care of our brand new vehicle.

excellent service from Bahaa and Fay! Thank you guys for making the buying process seamless and quick.

I would love to thanks first to Rene.. I was about to drive to Bakersfield to buy a Escalade... But Rene exelent phone service convinced me to give cadillac beverly hills a shot. Once i got there i was greeted and well informed about the new Escalade, which brought value and excitement In other hand i was assist with ken, Which rigth away made me feel like home.. Ken provided correct answers about my tcp vehicle, thanks to his experience over 20 yrs in the business, Overall a great experience..which is expect from a BH dealership. Special thanks to dear Ryan finance manager for facilitate the process.

I've purchased a few cars and by far this experience here at this specific location has been top tier! We came in on Sunday to check out the CT4 V blackwing and Luis and Swan definitely made an impression that we came back Tuesday. Luis and Fay came out and assisted us and worked a deal out. Truly an experience and so genuinely kind. They truly care about the customers. I recommend Cadillac of Beverly Hills to everyone! Thank you once again the the whole team! You guys were amazing and LOVE the car :)

Gavin Hay was amazing i mean from start to finish !!!Great customer service!!! I am extremely satisfied with my purchase.

Such a great experience buying from here. Our product specialist, Howard, was so friendly and helpful throughout the entire process. I had the whole family there at one point and they all loved him. My daughter even invited him to come swimming at our house with our dog, haha. I dread the car buying process. It always takes way longer than I anticipate. But Howard, with his team of Faye and Kaalan, we're so nice and honest that I always felt that I was in good hands and was moving forward as fast as possible. Thanks again! We love the car!

Best dealership best deals , excellent service Quick and easy , truly a stress free experience