Sam Webb
Google
Having seen all the reviews for Caesars Gardens, my wife and I had such high hopes staying here for our honeymoon. We had saved up for well over a year to stay somewhere beautiful, relaxing and quiet. Instead, we were kept awake at night by loud music from the bar of the neighbouring hotel, about 20 yards away from our room, until 2am.
We weren’t offered to move rooms, received no apology and instead were told it wouldn’t happen again during our stay, but unfortunately it continued throughout the week. We ended up sleeping with earplugs just to get some rest. Our last night was the loudest, and when we brought it up again, we were told the noise was out of their control.
At checkout, due to paying over €500 per night and getting no sleep on two of those, we asked for some sort of compensation and were refused, instead they handed us a hotel-branded candle and the final bill. We were also surprised to see that despite paying over €500 per night we were charged for the use of 5 coffee pods during our stay. The manager was rude and dismissive and told us it was out of their control. While we agreed that another hotel playing music was an external factor, we highlighted that they shouldn’t advertise the bungalow we stayed in as sound proof. The manager’s response to this was staggering, claiming the bungalows are sound proof, “but sometimes you can hear noise.”
While the grounds were beautiful and the restaurant staff were incredible, the lack of empathy and the way we were treated was awful. This was our honeymoon and all we wanted was a restful, special experience and some kindness when things didn’t go right. Instead, we left feeling exhausted, upset and deeply let down.