Chenise P.
Google
There are so many negative experiences to share about this hotel, it’s insane. Michael V.’s Review is spot on! This hotel is a facade— the room layouts, modern decor and views is what will capture the eye, but that staff !? TERRIBLE. As much as you may not think staff matters with a stay— IT DOES. I would encourage you to spend your money else where, where you will be valued. I visited scottsdale for the first time & I stayed at this hotel in late July, for 4 days. I arrived at about 9am. The concierge Jasmine checked me in and I payed my room incidental deposit of $600. I wasn’t able to get in a room until 3:53pm. Yes, check in is at 4pm however I have been to many hotels that allowed for an earlier check in time and I saw other guest come in after me that were checked in and given room keys. I discussed my sightings with Jasmine and she told me that the guest who have suites would be accommodated quicker bc they are available. I took it upon myself to ask guest what type of rooms they were staying in and all of them told me regular one bedrooms. Jasmine was passive, sarcastic and unaccommodating to the point the manager Jet allowed us to receive a complementary suite. Which I really didn't care for bc the room I booked came with a Mountain View and I was not able to have that with a suite. (I was initially promised a room on the 8th floor overlooking the pool, they sent me to a room on the 3rd floor facing a building) The suite was DUSTY. I was also told that check in was taking long bc the cleaning staff was working on the floor my room was on. A whopping 6 hours later I guess they were done with 1 floor. The lies that were told to me from the very beginning that I haven’t even stated bc then I’d be writing a dissertation at that point, were extremely frustrating to the point it makes you want to slap some sense into these ppl. When you’re spending an absurd amount of money you want to be treated with respect, honesty & transparency. This staff failed. There is another review from someone in this comment section about the hotel being 40% occupied, I was told something similar by the valet, that barely anyone was there & ppl just go there for patio drinks & the pool area. Calling down to concierge was a disappointment as well. It’s $10 a day to use the microwave fyi… I forgot a toothbrush so I needed one for the day & I thought “hotels should have little flimsy toothbrushes available” in which they did, I would just have to go down to the front desk to retrieve it bc housekeeping wasn’t available, that blew my mind bc am I in a college dorm ?? The hotel staff also messages you to check in on your stay, I didn’t even waste my time to complain bc they will just deny, deny deny . This place needs to be taken out of business or an experience hospitality staff needs to quickly take over. DO NOT RECOMMEND.