Toryanni E.
Yelp
TLDR: I tried using a Resort Pass on a bad day and instead got an attitude and threatened to have the cops called on me. After many many attempts to reach someone I finally was told I would be getting a refund (bare minimum and well deserved since I didn't use the pool) and the situation would be investigated (lip service).
Monday I arrived at the pool around 1245pm after a Dr's appointment, so I had the thing rom the blood draw, a band aid and a wonderful bruise on my arms, I did NOT look like I needed to be given a hard time, I also was not expecting one.
While being checked in I was told I would have to wear a wristband to which I said "ugh they're so tacky" and I was told it was so the staff could tell me from hotel guests...my filter was not on because I was tired, and not very nicely I said, "you think your staff is too stupid to tell otherwise?" the check in person said a couple other things including I could take the wristband off(which proves my point that it isn't necessary) and I finally just asked her name, she covered her name badge, so I then asked for her supervisor, she disappeared in the back, REMOVED HER NAMETAG, and when she came back out said she would give me a refund and that she was exercising her right to refuse service to whoever she wanted and she would call the cops if I didn't leave (no sign was posted about refusing service I also was calm as a cucumber during this whole interaction) I said fine, I'll leave but I'm going to need your supervisors contact information, I had to say this like 4 times, eventually she did magically go find his card.
She said she would issue a refund. She did not. I contacted the person who's card she gave me multiple times and multiple ways. I sent an email via the website. I also messaged and posted publicly on Instagram asking for the refund. Eventually I found someone else's email and emailed them today and they said they would issue the refund, so we'll see but after all this I have 0 reason to go back. They've only been open under 6 months and this is how the staff is? It's only going to get worse.