Ana
Google
The food here is absolutely delicious — credit to the chef for that. Unfortunately, everything else about the experience was ruined by the horrible customer service.
There were only six people in the restaurant, yet the staff were impolite and unwelcoming from the moment we walked in. They stood in the entrance blocking the door, making it awkward to even get inside. When our plates were taken, the server didn’t bother to ask if we were finished, if we wanted more drinks, or if we’d like dessert — just took them and walked away.
We ended up speaking with the head chef to compliment the food, but it’s clear the front-of-house staff don’t share the same level of care. If you’re a tourist looking for a great dining experience, look elsewhere — this place doesn’t deserve your hard-earned money. If you’re hungry, maybe just order takeaway to avoid the truly awful service.
On any other day, I might have shrugged it off — but to treat guests this way on a special occasion is unforgivable.
We came here to celebrate our anniversary, and while the food was delicious, the service ruined the night.
----------------Edit after owner's response--------------------
Thanks for your response — though honestly, it just proves my point about the poor service. Instead of accountability, I see defensiveness and finger-pointing. Telling customers it’s their fault for not announcing a “special day” isn’t great hospitality. Your staff felt so unapproachable that we didn’t even feel comfortable mentioning it — which speaks louder than anything I could write here.
As for the photos: they were taken in a public space, showing my genuine experience, and they’re fully allowed under the platform’s guidelines. Trying to shift blame onto customers instead of improving service says everything about why my experience was disappointing.