Maria L.
Google
I came in a couple days ago with very high expectation as I had seen this place trending on my tiktok since their opening a couple months ago. I happened to just move into the Pilsen area and exploring coffee shops around the area! That day happened to be the day I crossed out Cafe Carranza out my list. I got their Banana Bread Latte along with an Horchata Iced Latte as those seemed to be their seasonal and SPECIALTY drinks. Unfortunately, I was very disappointed.
1. They took 15-20 minutes to take two drinks out while it was slow inside the store
2.The coffee tasted old and not fresh at all. I am a big fan of coffee and have worked as a barista before, and by the taste of my lattes that day, they tasted bland, and a mix between acidic and under-extracted tasting espresso.
3. The horchata was very grainy and the syrups used in the banana bread latte had almost a liquor taste to it!:(
4. The customer service was horrible. Based on their tiktok I believe the manager, Francia took my order. She was a bit rude and seemed not to care at all about my order when I know she glimpsed over towards me a couple times until it was completed. The girls looked tired and like they just did not want to be there, and I received slow service.
5. They were and just seemed very unprofessional with the whole experience.
I ended up walking across the street to the next coffee shop on my list, Mi Corazon. Their lattes and coffee was 1000x more to my liking and I received quicker service despite them being a little more busy. I will unfortunately not be coming back to Cafe Carranza though:(.