Arya C.
Google
I am extremely disappointed with my experience at Cafe Chai Coffee on 22nd February. I visited the cafe with 6 of my friends, and what was supposed to be a nice evening turned into a frustrating and unpleasant experience.
We placed our order for starters just before 8 PM. Despite ordering early, the food service was extremely slow. After a long wait, only two starters arrived — and shockingly, they didn’t even provide plates. We had to call the waiter multiple times just to get plates, and even then, one of my friends still didn’t receive one. When we asked again, the waiter casually responded, “ek ek kar ke aayega, wait kijiye,” which was very unprofessional.
Since our tandoori chicken starter was taking forever, we decided to order the main course in the meantime. I specifically ordered Kolkata-style biryani and clearly asked them to make it spicy. However, what we were served was completely different — it tasted slightly sweet and nothing like authentic Kolkata biryani. On top of that, some of the chicken pieces had visible blood, which is completely unacceptable and raises serious concerns about food safety.
The most ridiculous part was that our tandoori chicken starter arrived approximately 1 hour and 40 minutes later and that too after we had already finished our main course. The main course itself was not tasty, making the entire experience even worse.
Even the starters were mediocre.
The staff were unresponsive and showed no urgency or concern about the delay or food quality. There was no proper coordination, no apology, and no effort to improve the situation.
Overall, extremely poor service, disappointing food quality, and highly unprofessional staff behavior. I would not recommend Cafe Chai Coffee to anyone based on this experience.
Very disappointed.