Naomi
Google
While randomly searching for a place to enjoy breakfast and coffee, we stumbled upon this spot. Despite the place being quite crowded, we were fortunate enough to find available seating. Their dynamic is forming the line at the register, you place your order and are free to sit where you please.
We couldn't help but notice that the cashier, unfortunately, lacked warmth and friendliness. With no smile or greeting, we had to greet her. As new customers to the place, we sought a recommendation, but it seemed like she offered the first thing that came to her mind without any enthusiasm or elaboration on why it would be a good choice. Her face said: “Hurry up and order.”
During the checkout process, there was a tipping option, and when I chose not to leave a tip, the cashier's demeanor turned more serious and she had the audacity to thank me at that point, I wasn’t sure I heard right and asked what she said, and I was thanked for a second time, that was disrespectful. It was disheartening to experience such poor customer service at the register.
It's disappointing to encounter situations where we're expected to tip before even trying the food or beverage. If a tip is anticipated merely for taking an order, at least try to earn it by providing excellent customer service and that might increase the likelihood of receiving a tip. Nowadays, it feels like some places simply assume they deserve tips for merely existing, but it's essential to remember that earning a tip is about delivering exceptional service and making the customer's experience truly enjoyable, which she didn’t. Let's focus on providing outstanding service, and the tips will naturally follow.
Moving on to the positive aspects, the cappuccino I ordered received a solid 8.5 out of 10, and the pastrami sandwich impressed me with a perfect 10 out of 10 rating. Both the coffee and food were excellent. Luckily, the table service was handled by another person who was attentive and genuinely friendly. He brought us our coffee and brought my friend's order with a welcoming attitude.
Interestingly, the same cashier who seemed indifferent at the register delivered my order and provided some napkins. However, despite me thanking her both times, she offered no response, smile, or any form of acknowledgment.
Overall, the experience was a bit bittersweet. The food and coffee were exceptional, but the cashier's attitude left much to be desired. We’ve visited many coffee shops and this one had the potential for an out of this world review, too bad. We plan to come back, hopefully a different person will be handling the register to make it an all-around awesome experience on our next visit.
