Stephanie M.
Yelp
I would like to commend the staff: Maitre Daniel, Waitress Julie, and most of all, Manager Javier. We were a party of 15 that's traveled from all over the world for a work meeting. I had reached out to the restaurant weeks prior to make a reservation and was promptly responded to by Javier. The night before of our reservation, we had gone to a different restaurant and had experienced a very unfortunate and terrible service. I reached out to Javier that night in the hopes of making sure that our night with Cafe de Oriente will make up for the lackluster experience we had elsewhere. He replied right away and made sure that my executives will be greeted by him personally and absolutely be taken care of. When we got to Cafe de Oriente, Javier welcomed us with open arms and provided us a tour of the whole restaurant along with its history! He also reserved a private section for our group! Not only was everyone impressed by Javier's initial impression and the ambiance, but Maitre Daniel and Waitress Julie made sure that they were on top of everything - food, wine, service - everything was fantastic! We couldn't have asked for a better night to have ended our time in Madrid. I cannot express how grateful I am to the team for all the special touches and making it an experience to remember! Thank you, Javier, Daniel, and Julie!