Maggie S.
Google
0/5 Stars – Completely Unacceptable Experience
We planned a retirement dinner for one of our doctors and booked this restaurant weeks in advance for a group of 15, specifically reserving a back room. When we arrived, we were told there was no back room—instead, five tables were pushed together at the very front of the restaurant. Disappointing, but we stayed gracious and made it work.
Things went downhill quickly from there.
While tables were being arranged, the young man who greeted us kindly helped me plan a dessert board and confirmed vegan options for our guest of honor, to be brought out at the end on my tab. He was helpful and professional.
Then our server, Siriwan W., arrived and immediately scolded me—rudely—telling me I should speak to her, not “him,” despite him standing right behind her. Her tone was short, dismissive, and hostile from the start.
Before ordering, I discreetly stepped aside to explain how checks would be split. I was covering meals for two staff members due to financial constraints and wanted to avoid embarrassing anyone or showing favoritism. This would have totaled 7 checks, not 15. Her response: “No. One check. You can all Venmo.”
When I explained this was a professional work dinner and not appropriate, she rolled her eyes, huffed, ignored me, and said her system “couldn’t do that many checks.” I calmly told her I’d do my best to consolidate but needed separate checks. When I privately pointed out the two people I’d be paying for, she snapped, “Tell me when they order,” then walked away rolling her eyes.
Ordering was chaotic and uncomfortable. She skipped people, avoided eye contact, snatched menus, and asked for names without acknowledging anyone. Food arrived incorrectly and at different times, forcing the table to wait.
Ironically, when checks came out, everyone had individual checks anyway.
When I quietly tried to place my two employees’ checks under my credit card, she returned, loudly called me out by name exclaiming she lost what credit card was mine because it was on top of too many tickets, dumped all the tickets back on the table, and made me sort it out publicly—completely undermining the discretion I had tried to maintain all evening. When I reminded her we had discussed this privately before ordering, she grabbed the tray and walked away without a word.
No thank-you. No apology. Just hostility.
To top it off, every check included a mandatory 20% fee, despite the worst service any of us have experienced.
We spent weeks planning this dinner, brought significant business to this restaurant, and left feeling like we were an inconvenience the entire time. Our guest of honor deserved better. No one should feel like they’re walking on eggshells while spending hundreds of dollars.
We were all appalled. This was a huge letdown and an unforgettable example of how poor service can ruin what should have been a meaningful celebration.