Ismail K.
Google
We were really looking forward to this stay, but unfortunately, a few issues impacted our experience.
First, during check-in, my request for a specific loft (4–6) wasn’t honored, we were given Loft 7, which we didn’t prefer as mentioned in a mail one week before arrival. This led to a delay, and we could only enter our loft at 18:30, which was inconvenient, especially with a baby needing a diaper change.
Second, breakfast was included for everyone including the baby in the reservation, yet only one was registered in the system. On the first day, we managed to have breakfast together, but I was looked at oddly for taking two plates (one was for my wife), even though it was à la carte and should’ve been no issue. On the third day, we were refused breakfast entirely due to the “one-person reservation” error. Despite explaining that we had skipped the previous day and asking for a simple compensation, the staff said no.
Frustrated, we chose not to eat there and went to a shop instead. That evening, we decided to cut our trip short and left at 3pm on the third day, missing out on another breakfast we had paid for.
This was supposed to be a relaxing trip, but we left feeling disappointed. Toison d’Ord staff were otherwise friendly, but this service issues in Cafe Flora really affected our stay.
PS. the food was very expensive and not that great (including the breakfast)