Heidi H.
Yelp
A group of colleagues went in to Cafe Intermezzo to get to go coffees before our concert. right off the bat, the manager came to us and said they could only seat 8 folks together and if we had more, they can't accommodate. I said we were only getting to go orders. At which point the manager said, 'You have a party of 8. We automatically surcharge a 20% fee for large groups." I replied, "we are all paying separately and not a party of 8, we just know each other." The manager was quite rude and said that was what they would do. I said I would leave and then there would only be 7...she then said, 'doesn't matter. We're charging the upcharge 20% for your party whatever size.'
At which point, I had already ordered a coffee...which was priced at 4.50. My bill was charged $5.46. She upcharged the two of us who stayed and had ordered coffees...to go. And I wasn't even given what I had ordered.
LOUSY customer service. LOUSY attitude by whom I assumed was the manager as she dictated to the others what to do. To be upcharged 20% was a theft from me. I will NEVER EVER go back to this cafe. Rude service, upcharging when it was not necessary. I can understand if we had taken a table for there to be an additional 20% fee. But for 2 folks...all the other folks left. And another group of 6 colleagues was on their way in to order to go coffees when they stopped them and told about the upcharge and the crappy attitude.
So the business lost customers-forever.
We were not a bridal woop woop party. We were all playing at Symphony Hall for a concert.
The coffee was not good. The service was horrendously bad. The attitude of righteous condensation and dictorial manner of the manager-absolutely uncalled for. Our group are all of a demographic who tips, who understands about service workers.
I'd like to say shame on the manager for ruining an outing for us to get coffee, but whatever. this is my only recourse.
Oh...I paid the bill and tipped on top of it anyways.
Recommend if you want to go coffee with anyone more than yourself, be prepared for some baloney rationale and attitude to the female manager. Don't know her name...we were in there Sunday 10/20/24 at 5:25pm.
And now I'll never think of this place again, no ever spend another penny there. And to think this place was highly recommended...not by me, definitely not by me!