Sepehr A.
Yelp
It was my first time at Cafe Landwer, and I was excited to order after seeing the menu. I ordered the beetroot & burrata, the hummus basar, and an iced tea. I was enjoying the beetroot & burrata, then took a sip of my iced tea, where I found a piece of glass/plastic in my mouth. The server was apologetic and informed me she would address this with her manager, and I witnessed her bring it up with him. The manager (she mentioned his name was Ronny) did not approach me but instead decided to go outside to the front of the restaurant for a smoke break, then followed up with going to the expo and touching food, which questions if they were food handler certified. Shortly after, I received the hummus basar, where the short rip was served cold, and I had to fight the meat off the bone. I was displeased at this point and gave up trying and asked for the check. While waiting for the check, one of the servers was taking someone else's order, where she suggested to them not to get a specific item due to "the kitchen always overlong cooking" the menu item and mentioned it "comes out mushy" while understandable trying to protect the guest's experience, it is evident that the kitchen also has problems and server doesn't trust the chefs to execute. Furthermore, regarding Food handling safety, the server was applying chapstick, but the kind where you use it with your finger, at the front register. I witnessed her cleaning it off her finger by rubbing it on her apron, suggesting she would not wash her hands.
The server didn't charge me for my Iced Tea at least.