J B.
Yelp
Invited a friend here for lunch; never been here before. Upon entering, I really wasn't greeted, but eventually seated. While waiting for my lunch companion, I noticed a worker (who turned out to be the manager) who energetically engaged with the next group of customers that came in. I overheard them being asked how they were doing, if they had ever been there before, given the specials, etc. I was taken a back because I had never been here, and I definitely did not receive a greeting like those customers and felt basically ignored and unimportant.
We both ordered the lamb burger which was nothing impressive. It was dry/overcooked, the simple toppings, e.g., lettuce, were scarcely visible (as if they cost a small fortune), and the dill sauce was bland and did not help much, definitely was not worth $20!
After our uneventful lunch, I asked for a manager to express my disdain with the display of excellent customer service extended to the customers seated right AFTER me. I was told that since the server was behind with that particular table.....yadayada, basically fluff and nothing that I or my dining companion cared to hear, entertain, or believe. As a restaurant, if you want to succeed in excellent service, you give the same service to everyone regardless of what is going on. Giving excuses as to why some customers received the royal treatment and others do not is beyond gross and unacceptable. Unfortunately, the complimentary bread pudding (which was actually the best part of the lunch, nice try but no cigar), did NOT cover the mishap of providing excellent service or bland food at all!
Won't be back or recommend.