W Martel
Google
Be careful what you’re paying for.
If you choose to pay by credit card, debit card, or over the phone, Cafe Riviera will add a 4% surcharge to your bill—without informing you in advance. This is not only poor customer service but also a violation of New York law, which requires businesses to clearly and conspicuously display the total price, including any credit card surcharge, before the customer completes the transaction.
Additionally , it is not legal in New York to charge a fee for debit card payments, surcharging debit cards is prohibited. I used debit card to pay for the product.
When I brought this up to the owner, she responded sarcastically, saying, “How much extra did you have to pay? One dollar?” Is only one dollar! She also claimed that they always inform customers about the fee. That’s simply not true. I’ve been to this café multiple times and have never been informed about this surcharge until I questioned it myself.
To the owner:
It takes years of hard work to earn loyal customers, but it only takes one careless moment to lose them. This isn’t about the $1—it’s about how you treat customers . Your customers are the reason your business exists and thrives. Respect them.
By the way... Since you say it's only one dollar (that's not that much) why don't you cover the transaction costs?)