Jeff C.
Yelp
Cafe Santorini - A Turnaround That Deserves Recognition
After my wife posted her constructive Yelp review, we were genuinely surprised -- and impressed -- when the owner, Panos, reached out. He sent her a kind and thoughtful message apologizing for our previous experience, which had been about a month ago, and invited us to return as his guests. It was a generous offer, and a week before last, we decided to take him up on it.
From the moment we arrived, it was clear Panos and his team were determined to create a truly exceptional experience. He greeted us personally, led us to a prime table on the balcony, and ensured every detail was perfect.
We started with drinks -- my wife had a glass of white wine, and I enjoyed an old-fashioned. For an appetizer, the pita with hummus, topped with flavorful, seasoned meat, was outstanding. For entrees, my wife had the chicken kebab, and I had the beef kebab, both served with rice and vegetables. Everything was thoughtfully prepared and full of flavor.
The service was impeccable -- attentive, professional, and seamless. Panos even brought us a complimentary rosewater cake for dessert, a cherished family recipe. It was light, flavorful, and delicious -- an incredibly thoughtful gesture that capped off the night perfectly.
Panos stopped by again to check on us, sharing stories about his 31 years at Cafe Santorini and his pride in creating not just great food but an exceptional dining experience. His passion for his restaurant, his staff, and his guests was undeniable.
We thanked him profusely, letting him know how much we appreciated his kindness and generosity. He took what had been a less-than-ideal first experience and turned us into huge fans of him, his restaurant, and his entire team. We left beyond impressed and genuinely grateful for the care he showed us.
It's been a week-and-a-half now, and we're still talking about this experience. If you're in Pasadena or the Old Town area and looking for a fantastic evening -- whether it's a romantic dinner or a special night out -- Cafe Santorini is the place to go. The food, the ambiance, and the service are all top-notch.
Panos, thank you again for everything. You've turned us into big fans, and we can't wait to visit you again. I highly recommend Cafe Santorini -- this is a dining experience you won't forget!