John C.
Yelp
I had dinner yesterday at Café Seville in Fort Lauderdale with some friends. We've been there three times over the past month and a half, and until now, we always enjoyed it. Because our previous server, Serge, was friendly and helpful, I specifically made a reservation for a table he was serving.
The restaurant wasn't busy at all; there were plenty of empty tables. Yet, we waited about fifteen minutes before we could even place our order.
When I ordered, I clearly asked for a paella for two. Serge himself had explained that there were paellas for two, three, four, five, or six people -- so I confirmed once again that I wanted the paella for two. When it came time to order drinks, I asked for two Stella beers, but instead we were brought two opened Estrella Galicia beer.
Since Serge and I both speak French, I thought there was no misunderstanding. But it seems there was.
What disappointed me most is that I had already ordered the same paella for two on my two previous visits -- and both times, the portion was generous enough that we even took home a leftover box and were able to have lunch for two again the next day. This time, however, the experience was completely different, both in service and satisfaction.
As an additional note, we waited 45 minutes before receiving our dish, even though the restaurant was not busy. Serge explained to us that the dishes took longer to arrive when there were fewer people than when the restaurant was full. Out of curiosity, I wanted to weight the leftovers from our paella for 3 when I got home - they came to exactly 2,637 pounds.
I understand that everyone wants to make money by selling a dish at a restaurant for 3 when it is actually for 5! I hate being taken for an idiot and that was the case yesterday. I strongly recommend that customers complain because it is abnormal to exploit customers in this way!
Unfortunately, this visit ruined my evening, and I don't plan to go back to Café Seville again -- even though I had become a loyal customer.
