Jesse K.
Yelp
I used to love Cafe Tola... the location off Southport was always great... I used to go there, laugh with friends, and choose from a laundry list of various empanadas; they had choices for every taste-preference, diet, and so on...
Then this location opened up. Everything started out fine - they had a decent selection of empanadas (always in stock), a beautiful new taco/burrito menu, and obviously coffee still. However, when the Summer of 2019 hit, things kept going wrong. (1) The store was closed on two different days during their 'Open Hours' without any explanation. (2) When they WERE open they would have no empanadas available due to an assortment of reasons (no ingredients that day, friers broken, etc...).
And (3)... ohhh baby this pushed me over the edge... I was in Tola getting a coffee, and my friend was with me. She had been in Tola earlier that day so she already had a coffee with her. She had drank no more than 25% up to that point and asked for a quick top off. The cashier/barista affirmed her and ended up charging me for two coffees (mine and her top off)... we were shocked. He didn't even explain it, I just saw it on the screen. The dude COULDN'T EVEN MENTION HE WAS CHARGING US FOR IT.
Naturally I didn't say anything because I have the backbone of an eel, however, my friend who is usually outspoken was speechless, too.
We were both mad at ourselves for not speaking up, but we shouldn't have to... Nevertheless, I'm leaving this review instead. Do better, Tola. I don't know if the owner is going through a heavy divorce or what, but I want old Tola back.
P.S. The day of the 'top off' incident they were also out of empanadas