Caffè Nero

Their coffee is great, location is amazing and perfect vibes to relax. However the staff is not that great. Which is the most important thing. I ordered a coffee and there were many orders so they were making coffee and bringing it up to the front counter where everyone collects. They do not announce names at all. They just put coffee and whole staff just go back in the corner. After a long wait I asked them about my order and they said it’s here ready for a long time. By that time it already became cold coffee. They don’t neither print name on cups so there’s no way you can say if it’s your coffee or not and they don’t call it out too.

Ordered a Box of Coldbrew for pickup. Received notification it was ready for pick-up. The Barista had no idea what the item even was. Had to call manager in to either A. Provide the item ordered or B. Cancel order for refund Wasted everyone's time and I had to resolve the issue myself with uber. You can't leave people on their own who appear to have no training and there should always be a manager on duty. Poor serviced location.

I stopped by here to order a pastry and a drink. The butter croissant was decent. The chai tea latte was okay, I would recommend going to Caffe Dello Sport instead if you want to try a really scrumptious chai tea latte!

Really good caprese sandwich! Terrible customer service, the guy with glasses was the worst ever, maybe he was having a bad day but someone should train him on how to do his job properly.

The employees are always working hard and provide assistance if there’s an issue. They pay attention to detail and get orders correct every time. The entire team expedites orders efficiently. I love Nero and this location is one of the best.

I love chai and like to try new places when I'm traveling so I opted for Cafe Nero. I ordered a hot chai latte and received an iced chai latte. I'm bummed because I didn't get what I ordered. For an iced chai, it's not bad, it's just not what I wanted.

I'm going to review the coffee since everyone else is here to complain about stuff no one cares about like whether or not the cashier was friendly or the coffee was too hot. The hot drip coffee was excellent and I would come back. It was rich and flavorful the coffee was roasted well-- not burnt tasting. Definitely decent quality beans. Way better than the drip coffee at CuppaCoffee a block from here.

I just stopped in for a quick coffee while on the run, and it was all I could ask for. No pourover options, but the single origin (Brazil) drip coffee was good. I didn't try any pastries, etc. The service was quick and friendly, too.