Luis S.
Yelp
Caffe Pinguini review
The good: The vibe was great -- a bit loud, but lively and fun. The food smelled amazing when we walked in, and the maitre'd/owner personally came by our table. He was kind, welcoming, and even brought out a carrot for our pup, which was a really nice touch. Service started off strong too -- we were quickly offered water and drinks. Our appetizers were fine, nothing memorable but decent.
The bad: Unfortunately, the experience fell apart after that. We were essentially forgotten. New tables came in, got their food, ate, and were ready to leave while we were still waiting -- over an hour and a half later. We had to finally speak up, and five minutes later our food arrived: cold pasta and undercooked, doughy pizza.
What made it worse was the lack of acknowledgment. Our server didn't apologize, brushed it off as just being a "busy night," and thought a single piece of dessert for four people would make up for it. It didn't. To top it off, one of my friends' leftovers weren't even packed correctly.
Overall: The energy and friendliness at the start were promising, but the execution was very disappointing. With such long waits, cold food, and poor handling of the situation, I can